NEOGOV Reviews

Software easy to use and great training classes

Nothing so far everything is working great.

Generally easy to understand and use. The web-based platform was perfect for us during remote work and continues to be an asset to us.

Some features are not intuitive and there are some features (especially notifications) that aren't available and would be very helpful.

I liked the idea of NeoGov's single source solution. The reality of the product was a let down.

What I liked least, apart from the failure of the solution to perform, was the lack of accountability and/or urgency on the NeoGov team to make things right. I got the impression that they were so accustomed to the solution failing that the bar for acceptable performance had fallen to the floor.

Ease of use and constant updates to the technology so that it doesn’t become dinosaur software. Receptiveness to suggestions and improvements are built in to NeoGov culture which is a great trait for a company that serves the people that serve the people.

In general all features could be improved or tailored for a particular agency. I know that NeoGov is working on dynamic responses and I can’t wait for that. I believe it may be a game changer for applications that can appear daunting as they are currently.

Applicant tracking is so much easier than a paper process

nothing. Neogov is very responsive and helps with setup

I love that this program is user friendly. At a glance you can see all of the tasks that are due and their due dates. I also love on the admin side all of the data and analytics that are provided for your applicant pool. For EEO reporting this is very useful information.

Some of my least favorite things about this software is the difficult form builder. Since you can’t upload your forms and make them fillable this this really difficult, and causes forms to not be uniform. It does give you the option to upload your own forms, but there is a disclaimer that the form will be distorted. It would be amazing if this could be fixed.

The customization of the product to our organizational needs. Instead of adapting to the way a software package works, we were able to customize the package to our policies and needs.
Customer support is outstanding in the fact that when we contact them with an urgent need, they will work with us until it is resolved.
We have been with High Line since 1999 and have stayed with them after each system review for the functionality that is offered.

The only complaint we have had is with the Recruitment Module. Being a government organization, it is difficult to counter all of our recruitment needs to follow our ever changing policies.

The OH has so many amazing features such as eoffers ereferences texting and extremely user friendly

Insight module is not updated and working in two systems for the candidate process is not ideal

I like the responsiveness of the developers, they are always working on improving the customer experience and the software has become much more intuitive and easier to use as a result.
I also think their customer service team rocks! Every time I have reached out to them, they have helped me resolve my issues immediately.

There are some areas that are still pretty clunky and could be improved by simple things like autopopulating a field. For instance needing two windows open to complete a job form to cut and paste an applicant email address, or user information that I've inputted multiple times before.

The implementation process is very well thought out and each of the implementation consultants I have worked with have been incredibly accommodating.

Customer service was amazing when I first started working with NeoGov, but has been a bit slower and less helpful since COVID. That said, I still say customer service beats other software like Cornerstone, no contest.

Once set up, processing payroll is quite easy to accomplish. User calcs run behind the scene to make even the most complicated payroll process quite nicely. Data entry is quick and easy. Pulling up information happens at the snap of a finger, so to speak.

Setting up the program is difficult for the non techie. User calcs must be written to make the system do more complicated calculations that are required to ensure payroll is prepared properly. Definitely requires a computer tech to maintain this system.

The product itself is incredibly user friendly and flexible to use. The potential of the product is outstanding in its ability to manage candidates as well as recruitment campaigns etc. The support team as always are second to none!

I really have no “cons” at this point. Neogov has performed even better than anticipated

Ease of use. Recruitment and selection has a great process when using the exam plans to create questions, schedules interviews, etc.

Currently there aren’t any features I’m aware of that I don’t like using.

I like that we can customize the software to accommodate 5+ different employee groups which have different payroll rules/collective agreements. It allows the user to make their own changes and test to ensure results are what is expected. This software allows the user to make changes to remain compliant with legislation changes, collective agreement changes, etc.

It becomes very difficult for new users to learn the "layers" of the product and understand how integrated everything is. IMUCs, Leave Plans and "programming" type work is difficult for succession planning.

Our county uses several NEOGOV modules including Perform, Onboard, Learn, eForms, and Insight and it's so nice having one place where we can track all of our information for our employees. It's eliminated paper for us and just makes our jobs so much easier. It's super user friendly as well so it's easy to learn new information and teach other employees.

There are some things especially in Perform that aren't super user friendly like changing approvers on evaluations and the bulk actions don't work sometimes.

We started our NeoGov journey with the Insight module and continue to add more and more modules. The ease of use is phenomenal. I love that NeoGov takes suggestions and ideas from their customers and makes them a reality. They are continually upgrading the system without asking the customer to pay more fees, etc. You can use the system from virtually anywhere.

Some things require more steps than I think are necessary but as I mentioned before, they are always improving processes.

What I love most about NEOGOV is that we are able to use it across all levels to help with recruitment all the way to candidate hired.

I think without admin access we have a difficulty with having access to a lot of the cool features that could help us.

I appreciate all of the options and abilities to customize.

Training is very surface level so there are a lot of features I wasn’t aware of initially.