Brivo Access Reviews

It is easy to use and the app is essential for me so that I can lock and unlock doors when I am not on site. It is easy to set up users, easy to use and manage. I can assign users temporary access in case they just need it for a short time.

I love it all! Luckily we have been using our security company for a long time and they know all of the tunnels and access panels around the church. They had to do some creative wiring to hook up some of the panels but that isn't a Brivo thing. It is an old building thing!

Security which is totally oversold for its security control which a farse.

Everything. This system is a pain to setup, control, manage and troubleshoot

Brivo has documented processes and documentation on how they are constantly analizing threats and updating system to prevent a data breach. The user interface is very intuitive, even to a first-time-user.

Feature requests can take a little longer than we like but this is due to the scrutiny and testing involved in launching new features; I suppose this is actually a positive thing. The Brivo team is constantly developing the product and expanding capability in ways that keep it on to of the industry. There is a reason they are the number 1 target for their competition, they absolutely dominate market share in the cloud access space because they are the best product, not because they have the most aggressive marketing strategy.

-Able to use your (nfc enabled) phone as key card
-Able to expire certain cards
-Able to suspend some one's access / profile

-There aren't any apps for admins.
-Mobile website is hard to navigate.
-Phone as key is a premium feature

It is fairly easy to use.
It was very easy to add and remove employees.
The app provided a great solution for the end of physical keycards.

Didn’t like the UI. A few times I tried to access the door my iPhone would open the Apple wallet.

Everything is great about Brivo really. I just have the one complaint.

Ever since moving to access the notification rules are more cumbersome and time consuming to deal with. Previously, we were able to select from a list that was completely viewable and check off the ones that we wanted. Now we have to scroll through a list and individually select each rule, and then re-open the list again to select another. There is no way to do this quickly anymore, and now instead of taking me 30 seconds to create rules it takes literally ten minutes... why was this changed? It made the whole process much worse.

Additionally, new rules have been added that weren't before - with no description of what they do. I have no idea if I should/shouldn't be adding these extra rules. Something needs to be changed, or allow us to use onair classic for changing notification rules. We tried tech support but they had no idea what we meant.

We utilize the scheduling and group scheduling to help control access to our buildings.

Some of the features are a bit clunky, but that comes with any software. There are always workarounds.

The ability to create badges within the system.

Look up selection for users in the new system is only by last name, this does not work for Granville at all.
Our staff spend too much time trying to find users and sometimes can't if we do not have a correct name.
This is not helpful.

Brivo is very intuitive and easy to deploy and to use. We are able to centrally manage all access control from a single interface regardless of which office locations the person needs access to.

I find that the new version of the portal is more difficult to use than the old version. The reporting interface also needs to be redone as it's not very user-friendly.

Brivo is relatively easy for an non-IT person to manager. Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees. Management of users (onboarding/offboard/troubleshooting) is relatively easy...I am not our IT support, so when issues scale above my knowledge base I will call brivo support. Luckily I haven't had any issues...so I haven't called support yet.

For what it's worth, I have a pretty good base-understanding of access control systems (as in, I can create a group, user, pull some reporting, etc).

too many apps, why is there a badge app/admin app? would be great to funnel all services/functions under 1 app. I'm actually pretty sure there are three apps.

What I enjoy most about using this app is the ease of use and ability to access my office at any time of the day or night without having to worry about having the right key or contacting the right person to let me in. It is safe and secure and super convenient.

If you are a first time user, you have to coordinate your first time use based on a scheduled time in order for your code not to expire.

This software is very easy to use. It is also very easy to make changes, updates, etc.

I don't feel that it is easy to educate/help yourself with this software. The help information could be a little more detailed. Although, the customer service is very friendly and helpful.

Ability to open doors, change schedules dynamically on any web pager

The print features from the previous version no longer available

The fact that although I have not been properly trained, it is easy to navigate.

I do not like that duplicates can be administered without some type of notification that this is happening.

The app allows you to open a door remotely.

Brivo Classic onair was much more user friendly than the new version. The reporting features are not conducive for large databases. The databases should be able to be sorted more efficiently. When searching for a user name, you have to turn 30 pages of users if the name starts with a commonly used letter.

At first it was easy to operate but now it's a lot more difficult. Not happy

Constant failure on the Boards, Tech Support is Horrible and Product Fails too much

Ease of use and ability to do an audit to see who comes in and out of the building

The occasional outage. We use the mobile app primarily instead of a pin or physical badge. The app outage is the difference between someone having a "good experience" or "bad experience" at our business. The only other thing that bothers me is the ability to not transfer mobile passes when a user gets a new phone.

I understand it's a security concern from an IT perspective. The blame gets shifted on the staff when it does. If there was a way to manage the issues that cause outages I would wear a brivo shirt to work everyday. (redundancy in the servers that manage the database)

Having the ability to remotely unlock doors has been invaluable

When the platform was upgraded I had difficulty moving to the new platform with the new administrators code and password it took some time with customer service to figure it out

Ease of use and login to software is extremely useful to us

I do not like that software does not identify the actual number of the fob used, only the name.

Ease of Access from web portal or mobile app. Usability is fairly easy even for novice users

3rd party integrations are clunky, have had syncing issues with 2N, Schlage Allegion, and with Alula. Only integrations without issue is with Eagle Eye, Salto, and Assa Abloy

Integration was handled through our IT department and was easy.

Reporting features; configuration of reports is poor.