--- description: Learn more about Clariti. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Clariti Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Land Management Software](/directory/2591/land-management/software) > [Clariti](/software/2054023/clariti) # Clariti Canonical: https://www.getapp.com.au/software/2054023/clariti Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2054023/clariti?page=2) > Permitting software that gives you a starting framework of ready-to-go processes leading local governments use every day, and the flexibility to make it your own. > > Verdict: Rated **4.3/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Clariti Clariti Enterprise: Permitting software for large governments -One-stop-shop for community development: Enterprise is built on the Salesforce Platform with flexible APIs that let you integrate with all of your tools. -Unmatched configurability: Enterprise is the most configurable permitting software in its category, allowing you to make more adjustments using clicks than any other solution for large governments. -Incredible insights: Track anything and everything you want in whatever format you choose. Simply drag and drop your data to create real-time reports and dashboards that will help you improve performance. -Built from best practices: Enterprise was built over 16+ years with input from leading governments like Orange County, CA, Phoenix, AZ, and more. Clariiti Launch: Permitting software for small to mid-sized governments -Quick to set up: Go live faster than comparable permitting systems with access to a framework of must-have workflows and simple drag-and-drop tools you can use to build out your system using clicks. -Easy to manage: With Launch, you can easily add unique workflows and make system adjustments using simple, drag-and-drop tools. -Comes with the Clariti Guide: With Launch, you get the Clariti Guide at no extra cost. -Dedicated support: Clariti’s in-house implementation team is here to guide and support you every step of the way. Clariti Guide: Permitting encyclopedia and pre-application assistant -24/7 online assistance: The Guide provides your customers with all of the information and application instructions they need to help themselves without assistance from staff. -No margin for error: Humans make mistakes. The Guide doesn’t. It uses GIS to identify the rules and regulations applicable to a project based on the zoning and ordinances tied to the land parcel. -Measurable results: On average, governments using the Guide are able to issue permits 35% faster, decrease customer calls by 20%, and reduce counter visits by 70% or more. -Quick to implement: Go live with key permit types in as little as a few weeks. In just minutes, you can set up and edit rules that will save you hours of staff time. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 7 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Clariti Cloud - **Location**: Vancouver, Canada - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 1,800.00 - **Pricing model**: Per User - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Approval Process Control - Automated Routing - Billing & Invoicing - Building Permits - Business License - Case Management - Client Portal - Code Enforcement - Code Maintenance - Compliance Management - Contract/License Management - Customer Database - Customer Portal - Customisable Forms ## Integrations (3 total) - Bluebeam Revu - Paysafe - ProjectDox ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Land Management Software](https://www.getapp.com.au/directory/2591/land-management/software) ## Related Categories - [Land Management Software](https://www.getapp.com.au/directory/2591/land-management/software) - [Government Software](https://www.getapp.com.au/directory/669/public-sector/software) - [Inspection Software](https://www.getapp.com.au/directory/933/inspection/software) - [Code Enforcement Software](https://www.getapp.com.au/directory/1345/code-enforcement/software) - [Permit Management Software](https://www.getapp.com.au/directory/1967/permit/software) ## Alternatives 1. [CivicPlus Community Development](https://www.getapp.com.au/software/2055902/civicgov) — 4.8/5 (9 reviews) 2. [GeoCivix](https://www.getapp.com.au/software/2071985/geocivix) — 4.8/5 (18 reviews) 3. [MuniLogic CE](https://www.getapp.com.au/software/103057/munilogic) — 4.0/5 (5 reviews) 4. [OpenGov Permitting & Licensing](https://www.getapp.com.au/software/2050238/opengov-citizen-services) — 3.9/5 (80 reviews) 5. [SmartGov](https://www.getapp.com.au/software/112163/smartgov) — 4.6/5 (57 reviews) ## Reviews ### "Management friendly" — 5.0/5 > **Joel Neil** | *5 October 2023* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Integration with other fields such as accounting helps save time, there is also an audit trail when asked by management and tracking any kinds of activity is easier with the product. > > **Cons**: Needs to adapt customisation for spesific users as it is not that easy and mastering the software to get the most of it might take time. > > Tried the estimation feature too in terms of pricing and got great results, very efficient in that way. ----- ### "Clariti choice for OC" — 4.0/5 > **Laree** | *4 May 2022* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: The ability to operate our entire Development Services business and customer service with in a cloud based environment and have all of our services available to the public via an online portal. This was extremely important during COVID pandemic when our public counter/offices were closed we were able to operate without any interruption of services for all of our planning, entitlements, land development, permitting, plancheck, inspection and code enforcement services. This implementation provided our clients with a streamlined, transparent process including online and mobile devices access. Our customers (applicants, developers, citizens etc.) are able to easily submit and track the status of project reviews, various clearances and approvals, requests and scheduled inspections and overall customer information inquires, and record research request. The customer also have the ability to process payment transactions via the online portal. Additionally, Clariti's ongoing support, client customer service, collaboration and open communication is excellent and that is also one of major pros that we like about choosing the Clariti software solution. > > **Cons**: The accounting/cashiering limitation that are part of the standard package; We have developed several custom components/packages with the assistance of our County OCIT team to accommodate our various payment options - developer trust accounts, deposits for T\&M permits, Fee/valuation based permits, invoicing; Limitations on number of items in online cart for processing payments; basic package solution didn't meet some of our existing business requirements (packages, bulk processing, mass editing) which resulted in additional customizations. > > Using an enterprise web based solution vs various stand alone systems; our implementation eliminated/combine over 15 plus disjointed systems in one enterprise solution that included business functions and integrated the several service areas of OCPW involved in the entitlement and permitting process, such as OC Survey (map checking/subdivision services), OC Infrastructure (Roads, Traffic, Flood), and Environmental Resources, Agriculture Commissioner. Additional enhanced efficiencies associated with LMS include electronic plan check reviews and mobile inspection, interface with OC Survey Land Information System/GIS, robust reporting/dashboard features that provide operational and management-level reporting for the purposes of monitoring and managing customer satisfaction, work and staffing levels, and finances. Our customers (applicants, developers, citizens etc.) have the ability to easily submit and track the status of project reviews, various clearances and approvals, requests and scheduled inspections and overall customer information inquires as well as ability to process payment transactions online (including invoices). A lesson learned was that we should have ensured that a Clariti representative/team member work along side us throughout the development/implementation/deployment. Plus is that we now have a monthly customer service call with open communication, collaboration, ongoing customer service/ client support which is gives Clariti an excellent rating. ----- ### "Great on paper" — 3.0/5 > **Michael** | *15 September 2020* | Government Administration | Recommendation rating: 2.0/10 > > **Pros**: The idea that there was a 'plug and enhance' tool that provided a certain functionality that we needed for our operations (applications, permits, etc.) was great. The time needed to build out objects was replaced with more time to build out and/or refine business processes. > > **Cons**: The training was rough and difficult to follow. It was disheartening to hear that we could go through the training and not know everything we need to and that was said from the company itself. Licensing is financially cumbersome compared to the price of Salesforce licensing itself. With the price of licensing, it was also disheartening to know that our customer service hours were extremely limited. Specifically, the payment piece (i.e. cart, payment, fee payment, etc.) is notably confusing in terms of configuration and, to me, seemed like way too many records being created for one payment. > > While this tool looks great on paper and there is definitely some custom coding that is the cause of some of our headaches, it seems as though this tool was not a good fit for us. Especially when we look into sustainability without the work of a vendor or using our very limited customer service hours. As a government entity, the price of this tool is also not economical in our long term goals considering things like the feature base, customer service hours, and functionality experience thus far. ----- ### "Going Online" — 4.0/5 > **Monica** | *18 September 2020* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: I like the interface and ease of learning the system. The system is user friendly and does not take a rocket scientist to learn it. or train others. > > **Cons**: The customer support was limited at times because we are on a different time zone. I also would have like to have more onsite training and visits from the company for them to fully understand our operational process. I also did not like that we are not provided any training guides once the product is built. > > My overall experience I would give it a 7 out of 10. It is very progressive cloud base system and it was a easy transition from our old system. ----- ### "Clariti" — 4.0/5 > **Jo** | *21 August 2020* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: IT is used daily by our permitting department and Neighborhood Codes Enforcement division. During the time of COVID, being able to offer permitting on-line to our citizens was a bonus for contractors and citizens. Now other departments in our City are considering the on-line functions that Clariti offers. The technical support staff is knowledgeable and responsive. > > **Cons**: Integration was challenging but the team worked with us until the mission was accomplished. > > Professional and caring staff, ready to help. The product means our needs and is user friendly. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2054023/clariti?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2054023/clariti) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data