BambooHR Reviews

BambooHR was really easy to use, you could set the pages and permissions to what your employees could see and have documents they could view and download.

It would have been nice to have a little more customisation so we could have made it look and feel more integrated with our business

They made the administrative side of HR so much easier for us. Easy tracking, automatic reminders, clearly display everything to staff, conduct performance reviews, onboarding and offboarding simplified. All great. Really helped our business get to the next level with staffing. We were so deeply upset when their business practices forced us to find a different product.

After almost 4 years as a loyal customer, they restructured their subscription packages moving us from top tier to mid tier and moving some of the add-on features we were paying extra for into the top tier. At that point they told us that unless we upgraded with a 75% price increase we would no longer receive upgrades to those features. The point of subscription software is that we are paying for the continual development and upgrades. It is totally not ok to force existing customers to pay monthly for legacy software.

I tried to negotiate with them and ask for some kind of compromise, like grandfathering us into top tier only for those features or perhaps a discount on top tier for a period of time. They absolutely refused to work with me, straight up refused to let me talk to a manager, insisted that I had to take the full price increase to retain updates for the features I'd already been using for years. When I told them that was a terrible way to treat a loyal customer and that I would take my business elsewhere they were fine with it. Perhaps because we are a small business, they don't see it worth their time to keep us as a customer.

I would warn everyone away from BambooHR as you can't trust the prices they tell you you'll pay. Unreliable, predatory, and awful way to treat loyal customers. From a company that preaches about treating people well from an HR perspective, they sure don't understand how to treat customers.

Design, user-friendly, easy of use, easy to set up.

Would like file signature to work differently. It would be great if forms were available to all employees to just fill out and then it would move through the pre-set approval process. Not require a form to be emailed by a management member to someone or themselves to fill out.

Would also like training to be more robust and have more function. Especially would like to see training assignments as of a specific date entered rather than hire date. Would also like employees not to see future trainings until 30 days before the due date. Seeing annual training all year is confusing to them and they get desensitized to seeing that training and ignore it when it comes due again.

We have everything in all one system. And, our staff love it as well.

If you don't report to anyone, you do not show up on the Org Chart

Very straight forward and easy to navigate

Double login step causing confusion sometimes with people

User Interface is very friendly and has new up to date look and feel to it.

Finding certain areas that are embedded within drill down menus can be challenging at times. Setting user permission and visibility was not the easiest. Viewing the Business Organization Chart is not the easiest to view and click through.

Tracking and requesting time off and other stuff :)

Nothing, I sincerely think the product is well set.

The navigation, reports and ease of use.

The two factor authentication that was recently implemented.

Great organizational tool. Easy to reconfigure for whatever needs we have.

Not a whole lot to complain about with BambooHR. They handle all we need very well.

The ability to quick implement a robust human resource information system, providing structure and stability to organizations who otherwise may not have the resources to create similar systems on their own.

Largely, the cost of add-ons and customization for small, non-profit and charitable organizations. However, the per-person cost does help keep things reasonable, we just have difficulty scaling to receive the discounts of larger organizations.

Good interface for time tracking, requesting time off, and general HR management.

Takes a considerable amount of time to properly configure for complex organizations.

Simple user platform that out performs the competition.

Reporting could use some work in payroll.

When using the reporting function whether it's the standard reports of custom reports I appreciate the ability to customize the fields, and time span I need for my reports. The onboarding new starter packet and task customization is great to streamline the onboarding process. We are able to automate some of the tasks and track their completion. For example, we assigned some policies we need signatures on before their start date. The employee gets the chance to read these items before they start to best prepare themselves for their first day.

My least favourite thing about the onboarding packet function is the lack of ability to assign tasks to more than one person. For example I send tasks to our IT team to remind them we need equipment and accounts setup for a new hire. I had to create an individual task for each IT member, rather than a task for the whole group. We already have them grouped by access level, it would be nice to use that as an option to assign tasks.

As an HR professional tasked with managing various aspects of employee documentation and time tracking, I've found BambooHR to be an invaluable tool for streamlining our processes. The platform offers a comprehensive solution for managing employee documents and timekeeping, making our workflow significantly more efficient.
With BambooHR, all employee documents are seamlessly sent out and stored within the platform. This not only eliminates the hassle of manual document distribution but also ensures that our records are centralized and easily accessible when needed.
Additionally, the ability for employees to clock in or enter their hours directly on the Bamboo platform has been a game-changer for our organization. Gone are the days of manual timesheets and potential errors in time tracking. With BambooHR, employees can conveniently log their hours from anywhere, whether they're in the office or working remotely. This not only promotes accountability but also provides us with real-time insights into our workforce's productivity and attendance.
BambooHR has transformed the way we manage our HR processes, providing us with a centralized platform for document management and time tracking.

Currently, BambooHR limits employees to being assigned to only one project at a time. It poses limitations for those with more dynamic project structures or employees who contribute to multiple initiatives simultaneously.

It would be highly beneficial if BambooHR could incorporate the ability to assign employees to multiple projects concurrently. This feature would provide organizations with greater flexibility in allocating resources and tracking employee contributions across different projects.

Once you finally construct an HR new hire packet to your liking, the rest of the process for onboarding is easy. PTO tracking is a simple feature to use as well.

-The system does not flag a candidate with duplicate SSN's, ID information etc. This is a critical downfall. A candidate can create several duplicate profiles with different emails or phone numbers to get around being classified as "not eligible for rehire". If you use this system, please be sure your staff does their due diligence to compare similar names, and middle names.
-Customer service is dreadful. Rather than specifically identifying your concern and providing a solution - your situation gets referenced to one of their articles. Then the ETA for an actual solution is left to ambiguity.
-Their system bugs often; For example, I just cleared my inbox today, and it's still prompting me on open tasks needing my attention.

I came on board with all employee and contractor files in paper form and it was hard to stay consistent in knowing what everyone had at every location. This enables me to clear up missing documentation and provide important documents to everyone in a consistent and timely manner.

All the features we use at this time are beneficial. I would like to have an easier option to pull reports without having to create a report every time I want to view or pull information quickly.

Everything is seamlessly integrated into one system. From onboarding, performance reviews, offboarding, hiring, to reporting—everything you need is all under one roof.

At the beginning, it was curated for the US market. We could not resonate with some of the features and what we needed to suit our market was missing.

I love that bamboohr serves as a multifacety HR management system very easy to integrate. Like The onboarding funtionalities, it works as a database that makes our hiring process much more easy.

You need to make sure there is a team trained and make sure You train others as time goes on because people who don't know basics can mess up You set up. It can get complicated

The thing I like most about BambooHR is that it is an easy place to not only store employee documents, reviews and information, but it is easy to access and navigate. We have some employees who are not as proficient in technology and they have picked this right up! You can also create any kind of report you want to for any category, which has been super helpful for us!

When power editing employees on certain things, it does not edit only the employees who you have changed information for, but creates a new line for everyone.