---
description: Learn more about Solutionreach. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
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title: Solutionreach Reviews, Cost & Features | GetApp Australia 2026
---

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# Solutionreach

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> Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient portal, telehealth, and more.
> 
> Verdict: Rated **3.8/5** by 236 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.8/5** | 236 Reviews |
| Ease of Use | 3.9/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Solutionreach
- **Location**: Lehi, US
- **Founded**: 2001

## Commercial Context

- **Starting Price**: USD 329.00
- **Pricing model**: Flat Rate
- **Pricing Details**: What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- 2-Way Messaging
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Automated Responses
- Automated Scheduling
- Availability Indicator
- Availability Management
- Billing & Invoicing
- Booking Management
- Calendar Sync
- Call Reminders
- Campaign Management
- Chat/Messaging
- Client Database
- Communication Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Optometry Software](https://www.getapp.com.au/directory/807/optometry/software)

## Related Categories

- [Optometry Software](https://www.getapp.com.au/directory/807/optometry/software)
- [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software)
- [Patient Management Software](https://www.getapp.com.au/directory/901/patient-management/software)
- [Healthcare CRM Software](https://www.getapp.com.au/directory/937/healthcare-crm/software)
- [Appointment Reminder Software](https://www.getapp.com.au/directory/1095/appointment-reminder/software)

## Alternatives

1. [Carepatron](https://www.getapp.com.au/software/2048864/carepatron) — 4.4/5 (843 reviews)
2. [Weave](https://www.getapp.com.au/software/121867/weave) — 4.3/5 (668 reviews)
3. [Acuity Scheduling](https://www.getapp.com.au/software/91169/acuity-scheduling) — 4.8/5 (5741 reviews)
4. [Goldie](https://www.getapp.com.au/software/2061688/goldie) — 4.8/5 (1129 reviews)
5. [ClinicSense](https://www.getapp.com.au/software/2039795/clinicsense) — 4.8/5 (648 reviews)

## Reviews

### "Office ease\!" — 5.0/5

> **Ashley** | *9 October 2018* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Texting clients is easy on the desktop app AND on the iphone app\!  Chat support is excellent.  Customer service is equally wonderful and helpful.
> 
> **Cons**: I keep getting SR Communication errors and issues communicating with my server.

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### "Solutionreach" — 5.0/5

> **Lindsay** | *13 August 2018* | Medical Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.
> 
> **Cons**: The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.
> 
> Overall experience is a positive one\!

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### "More for slowly patient flow" — 2.0/5

> **Desiree** | *27 August 2024* | Hospital & Health Care | Recommendation rating: 3.0/10
> 
> **Pros**: Ease of communication and digital forms.
> 
> **Cons**: The system seemed always to have issues and wasn't very user-friendly.

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### "Patient Reminder Software" — 4.0/5

> **Verified Reviewer** | *15 November 2018* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Solutionreach can do quite a bit and it's great that they're always innovating and trying to add more value to their customers.  The customer service was also pretty good.
> 
> **Cons**: Altough it's a great tool, it can be a little expensive.  Especially if you have a tool like Dentrix.  There's already a capability in Dentrix to send out reminders to patients.  However, with that being said, you can obviously do a lot more in Solutionreach than you can in Dentrix
> 
> Overall a pretty good experience.

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### "Reduces employee wages and improves consistency" — 4.0/5

> **Nathan** | *23 April 2019* | Hospital & Health Care | Recommendation rating: 6.0/10
> 
> **Pros**: Automates the never-ending task of patient confirmations and recalls
> 
> **Cons**: Randomly skips some tasks and the server tool crashed frequently
> 
> Great idea, but our experience was tainted by poor customer support and buggy software

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2051470/solutionreach)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/solutionreach/> |
| en-AE | <https://www.getapp.ae/software/2051470/solutionreach> |
| en-AU | <https://www.getapp.com.au/software/2051470/solutionreach> |
| en-CA | <https://www.getapp.ca/software/2051470/solutionreach> |
| en-GB | <https://www.getapp.co.uk/software/2051470/solutionreach> |
| en-IE | <https://www.getapp.ie/software/2051470/solutionreach> |
| en-NZ | <https://www.getapp.co.nz/software/2051470/solutionreach> |
| en-SG | <https://www.getapp.sg/software/2051470/solutionreach> |
| en-ZA | <https://www.getapp.za.com/software/2051470/solutionreach> |

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