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14 Reviews
- Industry: Computer Software
- Company size: 1,001-5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great payroll software
Reviewed on 01/04/2022
It's a great company with an awesome product and their advance payment feature is quite handy
Pros
Easy to transfer money to a local account with even crypto options
Cons
There are fees for every service but moderately priced.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Almost perfect for my usecase
Reviewed on 19/08/2021
I am very satisfied with Deel, as a receiver of payroll, as Deel has various options to withdraw my earnings. I can even choose the currency, which is huge. The Deel card is just the icing on the cake for me, as this has allowed me to create prepaid visa cards on the fly and not worry about it getting leaked, as I can quickly disable the card myself from the portal.
Pros
Customer support. They are almost always available within minutes. Usually the hiccups are caused by my own trouble-making. They are very patient and will guide you step by step if required.
Cons
Nothing outstanding, honestly. If I have to complain, it would be the rough edges, that I had to face, but once the team received the feedback, most of the issues would be fixed real quick.
- Industry: Internet
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad on all fronts
Reviewed on 05/08/2022
Nothing short of bad, a road full of hiccups and disaster.
it was so bad that <2 months in we started looking at switching to another provider.
Pros
1. it allows you to hire and pay remote employees in a long list of countries and comply with the local laws
2. the onboarding uploading screen of the documents needed is fairly straightforward
Cons
1. the admin has no clue where each one of his onboarding employees is at in that stage (if they have finished it , if there are bottlenecks
2. the UI is nothing short of a disaster - in order for you to try and find things like trying to resubmit expenses you need to click on your contract instead of actually have a dedicated expenses section.
it feels that it was built as an after-thought
3. we've switched from another similar tool where we thought wasn't great but Deel is a freefall (it took me to get the actual counter contract once I've signed mine digitally a week, they aren't really aware of the local legal or much of the regulations so their support isn't really helpful and disconnected form your customer success.
4. we've been on the phone with them daily for over 6 weeks now past the onboarding to try and solve so many hiccups including miscalculations from their end of payments, lack of benefit enrollment
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
a good software for remote employees
Reviewed on 10/05/2022
Was good, very convenient for new users.
Pros
It was easy to start, a pleasure to use, make contracts, get signs, manage payroll.
Cons
There are some margins, though they are not high if you have a lot of transaction you are better with direct wire.
- Industry: Internet
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Much better than the alternatives
Reviewed on 06/12/2021
Significant reduction in banking and currency translation fees
Pros
We demo'd lots of contractor management and payment platforms and Deel was by far the cheapest! We are just implementing now and its been very easy.
Cons
nothing! So far we like it very much!!!
Response from Deel
Hi Margaret,
Thank you for the kind review and we're glad onboarding was an easy painless experience for you. We hope to keep making more and more improvements for the future, to ease Payroll and Employee Management.
If possible, we would love to hear your thoughts on how we can further improve our product and services.
Feel free to contact us at [email protected]
Best,
Deel Team.
- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome is Deel!
Reviewed on 18/08/2021
Truth be told they did a great job! in every aspect.
Pros
Ease of use and the number of features and options is really great.
Cons
In rare cases they might take some time to solve users issues.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Like buying a car, everything is nice till the sale point, from there it's a disaster
Reviewed on 05/06/2022
BAD BAD BAD Really bad. Signing up was a pleasure, the pitch sounded perfect, the idea itself is overdue and the promises that were made gave me confidence that this was the best possible solution. Firstly, they charge a calendar monthly service fee no matter when you joined, I joined on the 21st so I still paid in FULL for that month despite getting NO service and no paychecks. Had they disclosed that I would have waited till the first of the next month to join.
Their customer service is a non existing joke, they no longer respond at all to my inquiries. The first time I tried to speak to them my message was - "hey, is there a phone number for support?", as I wanted to speak to someone on the phone. Their response was that a ticket was submitted and I will get a response in about 3 days via email....all I asked was if they had a phone number or not...After hours of frustration they PROMISED a supervisor would call me to help, no one ever called.
Now, I have a CRITICAL issue with my employee, he got paid his first paycheck no issue, but his next paycheck was due a week ago and never showed up, there is actually a paystub on the Deel platform showing that he got paid on time, but the money was never transferred to his bank. I'm sure these things happen, that's just life, problem is there is NO ONE to speak to, they have not been answering chats in over 4 days, no response at all, no one to email (I tried, got no response) , and they have no phone number...so here we are.
Pros
I only liked the ideas it promised to do, as it turned out to be a nightmare there is unfortunately nothing left to like.
Cons
The (lack of) support, very little control over salary, many default options that should not work for most businesses, just one healthcare plan which is mediocre and uncompetitive. The part to least like is simply not getting paid, seeing a pay stub that claims you were paid but nothing to show for in the bank and not a single possibility to communicate with a human about your issue. Also they will charge you a full monthly fee by calendar month no matter what (so you will pay the same for 1 day of service or 30)
- Industry: Construction
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
''Fastest and the best payroll for remote jobs''
Reviewed on 06/02/2022
I can boast of it anywhere and gives the assurance that this software works perfectly.
Pros
There are no limits to what you can achieve remotely through this beautiful software it lets you get a bunch of talents all across the globe.
Cons
sometimes the failed payments get complicated to the extent of not being able to trace what the actual problems are and I THINK it's something that can easily be taken care of.
- Industry: Writing & Editing
- Company size: 501-1,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Some companies just don't get it!!!
Reviewed on 05/08/2022
Horrible!!!
Pros
It was easy to navigate, the system is easy to use.
Cons
Customer service is not good! If fact horrible to be honest. While they are nice and I don't blane their reps, I was asked if I could be called and told them no because I am working and already wasted over an hour trying to resovle my issue. They called me anyway after I asked them not to call.
- Industry: Transportation/Trucking/Railroad
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Worst Customer Service
Reviewed on 10/03/2022
Worst payroll/hr company ever. They won't even contact the unemployment office for me to answer the questionnaire for my unemployment claim.
Pros
I don't like anything with this company because they will not help me with my unemployment claim. Keep getting the run around. They like playing games by making up excuses every week.
Cons
customer service for this company is the worst. They will only continue to give false promises. Every time I have to contact them for updates. They always say give me 1-2 days but nothing happens. Don't waste your time with this company.
- Industry: Health, Wellness & Fitness
- Company size: 201-500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Deel Review
Reviewed on 17/11/2021
Very positive. It allows the global workforce to get paid on time & in a manner that complies with local regulations.
Pros
I like the fact that is has an advance feature that allows early withdrawals against scheduled pay cycles. Transaction fees are very reasonable.
Cons
What I did not like too much is when a transaction fee that I thought was wrong, could not be traced/explained in a clear manner.
- Industry: Design
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Amazing Customer Service
Reviewed on 05/10/2021
Pros
Deel's customer service is amazing and have helped me even during wee hours whenever needed. The platform is very transparent and easy to use.
Cons
I have only be using this for a couple of months and Nothing so far.
- Industry: E-Learning
- Company size: 51-200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The support is amazing
Reviewed on 18/08/2021
Pros
The costumer support is wonderful. I had problem with my withdraw twice and in both cases they solve my problem really fast with refund. Also, they answered me really fast every time I have an issue.
Cons
My only issue is to withdraw the money to my brazilian bank account.
- Industry: Financial Services
- Company size: 11-50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Mal servicio de atención al cliente
Reviewed on 06/05/2022
Mala
Pros
Pensé que era bueno, pero cuando tuve que usar el servicio de atención al cliente me di cuenta de que la empresa tiene muchas falencias, no atienden mi tiquete y solo me dicen que en x días me darán una respuesta, pasado el plazo x me vuelven a decir lo mismo y siguen sin darme una solución
Cons
Malo el servicio de atención al cliente.
Responden rápido pero no dan una respuesta en si, solo excusas