SendGrid Reviews

Really easy to setup and integrate into our existing application and user flow. We've never had an issue with our SendGrid e-mail service, and has been incredibly reliable. Easy to track on the dashboard and analyse open rate.

Gets a little expensive on mass, but compared with others it's still reasonable.

they give you a free trial with 100 emails/day forever.delivery optimization toolsVarious email templates

-not good at reporting and analyticsthere is no Ai tool to help you with Campaignsa lot of pricing plans

Simple to use and from what we've seen, great deliverability for our customer communications.

Had a little complication getting setup (mixture of sendgrid account vs twilio), but thier support helped me sort it out.

SendGrid makes setting up workaround SMTPs easy.

It's pretty much only reall good for the SMTP factor.

I like that the pricing is determined by the number of emails you send, which works out free for small organizations.

their customer support was inexistent and a little frustrating given what they promised on the website

Sendgrid is really userfriendly and budget friendly.

It lacks a bit of flexibility from a design stand point but makes up for in intuitiveness.

The best part of SendGrid is its option of adding contacts directly with CSV files and easy integration with MoEngage. The pricing is also affordable for high volume email-sending and transactional communication.

The promotional plans of SendGrid are priced much on the higher side. Moreover, customisation of Unsubscribe option is not available, for instance we wanted to add a Unsubscribe footer with images and GIFs as a standard for emails but that was not available.

Integrated into MS Azure, easy Core 8 (.Net any version), nuget works like a charm

None really, would like to see a better integration with MS Azure portal to avoid the open other window to check stats.

Using programs like Rackspace and Heroku to use dynamic customer data from other platforms other than CRM

Changing of hands to Twilio changed a few features but more plug ins

Effortlessly managed transactional emails with SendGrid, which we use as an extension to our CRM. This results in more reliable and efficient delivery of emails.

Improving Sendgrid's User Experience
While Sendgrid is a decent email service provider, it could offer a more intuitive user interface. Additionally, template management could be improved to make it easier to connect with others. Compared to its competitors, Sendgrid's editor could also use some work to make it more user-friendly.

They provide and amazing option to sending transactional emails where other CRM/Marketing options don't.

Some api improvements could be made but overall works well.

Sendgrid is fantastic, it is easy to setup, it works well, it sends emails securely and avoids spam filters, it allows for in-depth reporting and logs of emails on the rare occasion they need to be reviewed because an email has not been delivered.We recommend this for all of our eCommerce customers and use it ourselves, we couldn't be happier.

Previously it was hard to manage several customers under one login which was frustrating, but Sendgrid listened to the requests for this feature and implemented it a few years back, we are delighted with the product

It's works as advertised. It gets transactional emails delivered on time and decreases the chance of going to spam or junk folders. It also integrates with a lot of software. The free version is great.

I wish they had better instructional videos and guides to help me with my specific use case or scenario. I had to do research on my own to complete my setup.

We are using Sendgrid as an SMTP provider. It was easy to configure and it is working without any bugs - seriously not even one.

Weird password policy. They demand from you a minimum 16 characters - even if you are using 2fa. It is not convenient at all.

Decently straightforward set up documentation and successful implementation

The support was very hit or miss, and usually a miss. It seems like they bring on a lot of folks who have no experience with email, so getting an answer outside of what is on their scripted responses can be challenging.

Nothing to like about this service unfortunately.

There is no customer support, they ban your account even after you have paid for no reason due to suspicious activity, which is sending emails. The service for sending emails bans their users for sending emails, and then you have to open a support ticket to reactivate your account which takes almost 2 weeks to get an initial response.

After connecting SendGrid to my WordPress installation the notification emails for my web forms send without any issue.

Getting the "From" domain verified can be challenging sometimes. The process isn't as simple as it could be.

Full feature set even in free accounts. Intuitive and easy to use. I haven’t found an email related task it couldn’t handle.

Nothing. I don’t have a bad thing to say about it. It ticks all my boxes.