Yokoy Reviews

The simplicity of adding expense receiptsThe recognition of the data from the receipts is excellentGood clarity

Customization of the SAP interface is somewhat complex and depends on the implementation partner

It's an easy tool to use and the main features are working perfectly, however, there are some technical issues occurring from time to time.

Customer service is rather poor. I am currently waiting for a response and it has been weeks :/

Having worked with several other tools in the past, Yokoy is so far the only solution that makes expense management rather easy. Frequent travellers can easily upload things during a trip, organize expenses nicely and don't loose time with manual input. As a company, we really like the credit card feed, which helps to make sure that all receipts have been added. Generally, it an easy to use solution.

As a small business (22 active Yokoy users), we have the impression that we get literally ignored by customer support. We have a major issue since several months (credit card feed not working for UBS cards), and nobody from support ever replied to the issue. Every time we follow up, we get a note that someone will follow-up with us shortly, but nothing happens. This is rather frustrating!

Implementation was not up to our expectations. Yokoy doesn't allow a "self implementation" so you need to go through one of their partners. We have been assigned a near-shore partner (this was not mentioned during the sales process), but paid consulting prices like it was a local Swiss partner. The quality was acceptable but many things could have been done by ourselves and we left with the feeling that we paid a lot of money for limited value.

Uploading receipts with one click or one picture is very helpful, be it with the mobile phone or with the web browser. Approval workflow is quick and settlement is easy.

As it is cloud based, country/company specific adjustments are not so easily done.

Ease of use, integration into our existing HR and Finance systems

Yokoy Support is not up to par with the product, i.e. support responsiveness and duration to fix needs to be improved

- Ease of use
- Auto reading of receipts
- Simple to navigate UI

- Mobile app looks a bit dated
- Analytics dashboard could use some nicer graphs

I like how easy it is to claim expenses back. Especially, the feature to upload a receipt and Yokoy pre-fills all the fields. This is a real time saver.

If I had to nit-pick, I would say the receipt import is not perfect when dealing with different currencies. I review the imported data before submitting anyway so is not a biggie.

Easy of uploading receipts, AI for matching them to expenses, seamless integration with the credit card

The expenses types are in German only for me

It is simple to use. Especially with pictures of receipts.

I have been using it for two years. So fare there are no Cons.

Yokoy is very positively rated by our employees (end users). The Yokoy staff is very friendly and supportive. They always try to find a tailored solution for your company's needs. Yokoy is still developing and changing. They implement new features to the tool every month.

The Yokoy Visa cards are limited to the European market. The delivery time for the physical cards is unacceptably long and they are delivering cards to a limited amount of countries. Also, the matching process for expense to card transactions is not intuitive for the end users, and they have serious problems the credit note management.

User friendly interfaceEasy to use mobile applicationYokoy team is always very supportive Integration with SAP works well and flexible to adapt

Analytics and Reporting can be enriched (we have been informed that this is already part of the product roadmap)

easy to implement the software allows you to see all expenses in real time. for a CEO it is difficult to do without. automatic comparison with credit card statements saves a lot of accounting time

for me there is not much to say except the expectation of being able to link virtual cards to Apple pay. the yokoy team can be proud of their software

How easy it is to use on mobile. Quick and easy way to "store" receipts and upload expenses.

Web version is not as intuitive as the mobile version.

It is quick and easy to use for submitting expenses and approve them. It is also easy for Finance to pull reports and issue payments.

Certain filter functions are seriously missing.
Submitters cannot filter on what expenses have been reimbursed on a certain day, so they cannot reconcile the payments received with the expenses submitted.
Analytics tab for the submitters only works for expenses not yet paid.

Easy handling of expenses and supplier invoices

Some hurdles to fully integrate Datev which still is the leading system for our tax advisor

The software is user friendly, easy to use, intelligent reading of receipts, foreign currency management, credit card connection

Lack of filters, limitations in the structure which cannot be defined at several levels on the basis of an amount (worfklow), assistants cannot access all data, impossible to output excel extracts except via Analytics, non-communication with an ERP

easy-to-use, good KI features, good integration with our ERP

expenses that need to be charged to a client cannot be managed easily . There should be an option to link expenses directly to a client.

Very simple and easy to use. Dashboard is simple and clear.

Maybe just the first contact. I didn't know that I should contact someone internally at my firm to have access and went on the website searching for login. Forutnately the client service helped and was super kind.

Its easy to manage travel budget and company related expenses between me and finance department.

So far so good. I think it can always improve when it comes ro ease of use, but the app works great.

It is very easy to use. It is also very good to integrate with the ERP system.

There are very few filtering options. More options should be added

Scan function via iphone camera is very easy to use

Connection to virtual credit cards f.e. apple pay

Easiness of use, fast upload , great overview.

There is nothing that I don’t like about this great application.