--- description: Learn more about BMC Helix ITSM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: BMC Helix ITSM Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [BMC Helix ITSM](/software/2048245/bmc-helix-itsm) # BMC Helix ITSM Canonical: https://www.getapp.com.au/software/2048245/bmc-helix-itsm Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/2048245/bmc-helix-itsm?page=2) > BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests. > > Verdict: Rated **4.1/5** by 115 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 115 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: BMC Software - **Founded**: 1998 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact BMC Software directly for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Asset Tracking - Change Management - Configuration Management - Dashboard - Data Visualization - Generative AI - Help Desk Management - Incident Management - Problem Management - Reporting & Statistics - Service Catalog - Support Ticket Management - Support Ticket Tracking ## Integrations (1 total) - Yurbi ## Support Options - Email/Help Desk ## Category - [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software) ## Related Categories - [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.com.au/directory/325/it-asset-management/software) - [IT Service Software](https://www.getapp.com.au/directory/1049/it-service/software) - [IT Ticketing Systems Software](https://www.getapp.com.au/directory/3479/it-ticketing-systems/software) ## Alternatives 1. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews) 5. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (511 reviews) ## Reviews ### "I use Remedy Service Desk as a working tool." — 5.0/5 > **EMANUELLE** | *13 January 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I really enjoyed Remedy Service Desk because of the Mult Cloud Features, Cloud Provider Release, and Automated Actions. > > **Cons**: I have not found any problems at Remedy Service Desk so far. ----- ### "A decent alternative in ITSM domain" — 4.0/5 > **Verified Reviewer** | *25 February 2022* | Telecommunications | Recommendation rating: 6.0/10 > > **Pros**: BMC Helix is a decent alternative when it comes to managing service requests, incidents and trouble tickets. Belonging to a huge brand which is number 1 in OSS area in telecommunications, it is pricy; but provides good support for enterprise solutions. > > **Cons**: Not the best front end programming. Very hard to build RPA automations around. Floating licenses are problemmatic sometimes, blocking the user for some time when trying to log in from different IPs. ----- ### "Enterprise Incident and Change Tracking Software" — 2.0/5 > **Verified Reviewer** | *5 October 2018* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Remedy works well in modern web browsers which is something anyone can appreciate. Specifically browsers that handle advanced web applications well such as Google Chrome. The general layout is relatively intuitive and a lot of organizations will use their development framework to customize. > > **Cons**: The application feels extremely bloated even for a web application. I find myself often spending more time waiting for a screen to load than I do resolving the issue, documenting the incident, or logging the change request. ----- ### "I missed it, once we migrated to a different system. I still do. Great software\!" — 5.0/5 > **Verified Reviewer** | *16 April 2018* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: It was bulletproof. Rarely overloaded. Always running smoothly. Remedy is for people who value professional work. It's almost impossible to make mistakes when routing. Data extraction is also possible and is actually pretty good, although a bit complex. > > **Cons**: Exchanged with other systems is always flawed for some reason. I worked so far with 3 different systems exchanged with Remedy and the exchange was always problematic. > > Work satisfaction and quality in performing daily tasks. ----- ### "Good ITSM tool" — 4.0/5 > **Verified Reviewer** | *15 April 2018* | Pharmaceuticals | Recommendation rating: 6.0/10 > > **Pros**: It gathers Incident, problem and knowledge management in one software and it doing it good. Tickets can be assigned ongoing change management items. > > **Cons**: There is quite high entry level, so it takes some extra time to use it quickly and efficiently to support your business needs. > > I use this software withing ITSM and we use it to track tickets, problems and trends within service and its impact on business. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/2048245/bmc-helix-itsm?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2048245/bmc-helix-itsm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data