--- description: Learn more about CustomerSure. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CustomerSure Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/204/customer-loyalty/software) > [CustomerSure](/software/20481/customersure) # CustomerSure Canonical: https://www.getapp.com.au/software/20481/customersure > CustomerSure helps CX teams build top VoC programs to boost satisfaction, enhance reputation, and secure high retention rates. > > Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CustomerSure Improve customer satisfaction Grow sales through retention \& recommendations Enhance your brand \& reputation Drive word-of-mouth marketing Win new customers by standing out from the competition. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 5 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CustomerSure - **Location**: Newcastle upon Tyne, UK - **Founded**: 2010 ## Commercial Context - **Starting Price**: GBP 999.00 - **Pricing model**: (Free Trial) - **Pricing Details**: CustomerSure starts at just £299 ($499USD) per month for teams. Custom quotes available on request. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Hebrew, Indonesian, Italian, Japanese, Norwegian, Spanish, Swedish, Thai - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Commenting/Notes - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customer Surveys - Customisable Branding - Customizable Fields - Customizable Questions - Customizable Reports - Customizable Templates - Data Analysis Tools - Data Import/Export - Email Management - Email Marketing ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Customer Loyalty Software](https://www.getapp.com.au/directory/204/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.getapp.com.au/directory/204/customer-loyalty/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) ## Alternatives 1. [Lucky Orange](https://www.getapp.com.au/software/112955/lucky-orange) — 4.7/5 (260 reviews) 2. [SAP Customer Experience](https://www.getapp.com.au/software/90379/sap-crm) — 4.3/5 (245 reviews) 3. [SimpleWorks](https://www.getapp.com.au/software/2067615/simplecrm) — 4.5/5 (15 reviews) 4. [Intouch Insight CX Platform](https://www.getapp.com.au/software/106885/intouch-insight) — 4.3/5 (12 reviews) 5. [Birdeye](https://www.getapp.com.au/software/112535/birdeye) — 4.7/5 (702 reviews) ## Reviews ### "100% recommend this app" — 5.0/5 > **Emma Ledger** | *19 March 2012* > > I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy\! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc\! 100% recommend this app. from apps.shopify.com/customersure - getbusystore ----- ### "Overall I highly recommend this app" — 5.0/5 > **Simply Superheroes** | *14 March 2013* > > One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer. Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out. Installing the app was painless (especially for someone like me who knows so little code). Setting up the dashboard and the survey were easy to do. Within 24 hours of set-up, I was getting immediate feedback from visitors. Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in. Overall I highly recommend this app as a way of connecting with your customers after a transaction. Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice. ----- ### "CustomerSure is a Must" — 5.0/5 > **Ashley** | *16 March 2018* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: CustomerSure is a must need for all companies to receive customer feedback. This is a great tool to connect with your customer and help build top rated customer service. This software is very easy to use no matter what your skill level is. > > It does amazing job at helping us get customer feedback. ----- ### "Great application for centralising your customer service" — 5.0/5 > **Damien Bidmead** | *19 January 2012* > > This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns. (From apps.shopify.com/customersure -MoreTVicar) ----- ### "CustomerSure is slick" — 5.0/5 > **Sophie** | *1 October 2012* > > CustomerSure is slick, it integrates with our company branding really well and is easy to use. ## Links - [View on GetApp](https://www.getapp.com.au/software/20481/customersure) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data