---
description: Learn more about HelpMaster. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpMaster Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [HelpMaster](/software/20473/helpmaster)

# HelpMaster

Canonical: https://www.getapp.com.au/software/20473/helpmaster

> HelpMaster is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. CRM, ticketing, web self-service, email to ticket conversion, asset management and workflow to help you streamline your customer support operations.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of HelpMaster

Provide quick and easy call logging.  Each call that is logged can be managed via custom workflow rules that you define.

Over 120 reports give you access to statistics, trends, details

Windows or Web means you can access your helpdesk information anywhere, anytime

Clients can help themselves via the web self-service portal

Balance workload with multi-skillgroups and task-based job routing

Staff can be belong to one or more skillgroups so that jobs and workload can be balanced

3 tier template design means that you can model HelpMaster to your actual business processes

Asset module gives ability to link CIs to clients, sites, jobs and other assets (CIs)

Email Templates provide "canned" responses for all out-going email types.  Embed "email tags" in outgoing email that provide context and related information such as hyperlinks to web portal etc.

Active Directory module provides single point logon.  Never deal with the logon screen again\!

Import module allows import from XML data sources

Microsoft SQL Server database provides powerful enterprise class database platform.  Full database dictionary is available.  Includes many reporting views and queries ready to be used by custom report writers and developers.

Extensible Add-In manager allows custom code add-ins to be developed to extend the power of HelpMaster

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: PRD Software
- **Founded**: 1997

## Commercial Context

- **Starting Price**: USD 695.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Standard $695 per license
Enterprise $1295 per license

Perpetual + Monthly licensing available.  Choose which option suits your budget best.

See website for a comparison between each edition.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, China, Germany, India, United Kingdom, United States

## Features

- API
- Alerts/Escalation
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Call Center Management
- Client Management
- Customisable Branding
- Dashboard
- Document Storage
- Email Management
- Email Templates
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Tagging
- Ticket Management

## Integrations (1 total)

- Nicereply

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Billing and Invoicing Software](https://www.getapp.com.au/directory/240/billing-invoicing/software)
- [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)

## Alternatives

1. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3409 reviews)
2. [HelpDesk](https://www.getapp.com.au/software/116767/helpdesk) — 4.6/5 (180 reviews)
3. [InvGate Service Management](https://www.getapp.com.au/software/101213/service-desk) — 4.6/5 (108 reviews)
4. [BOSSDesk](https://www.getapp.com.au/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews)
5. [Supportbench](https://www.getapp.com.au/software/105673/supportbench) — 4.9/5 (116 reviews)

## Reviews

### Review — 5.0/5

> **Rod** | *20 July 2016* | Information Technology & Services | Recommendation rating: 10.0/10

## Links

- [View on GetApp](https://www.getapp.com.au/software/20473/helpmaster)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/20473/helpmaster> |
| de-AT | <https://www.getapp.at/software/20473/helpmaster> |
| en | <https://www.getapp.com/customer-service-support-software/a/helpmaster/> |
| en-AE | <https://www.getapp.ae/software/20473/helpmaster> |
| en-AU | <https://www.getapp.com.au/software/20473/helpmaster> |
| en-CA | <https://www.getapp.ca/software/20473/helpmaster> |
| en-GB | <https://www.getapp.co.uk/software/20473/helpmaster> |
| en-IE | <https://www.getapp.ie/software/20473/helpmaster> |
| en-NZ | <https://www.getapp.co.nz/software/20473/helpmaster> |
| en-SG | <https://www.getapp.sg/software/20473/helpmaster> |
| en-ZA | <https://www.getapp.za.com/software/20473/helpmaster> |

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