nCino’s Mortgage Suite Reviews

nCino’s Mortgage Suite

4.8 (126)
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Mortgage technology for the modern lender.

Overall rating

4.8 /5
(126)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
4.7/5
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126 Reviews

Jerrod
Jerrod
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SimpleNexus is great

Reviewed on 28/06/2022

wonderful

wonderful

Pros

ease of use, integration are fantastic and has many options

Cons

customizability is not quite there and could be more user friendly

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

"""MY review on SimpleNexus"""

Reviewed on 01/02/2023

Pros

I like SimpleNexus because it has helpful features for the mortgage industry. It has a smooth process for starting loans and a secure website for borrowers to check their loan status and talk to their loan officer. It also has a convenient mobile app for access on the go.

Cons

I don't have any least feature or negative comment for this software.

Daryl
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

So So

Reviewed on 04/03/2021

Great option to have, however also has a price and can be a distraction complicating a process.

Great option to have, however also has a price and can be a distraction complicating a process.

Pros

The idea sounds great to be able to automate processes, however many times you still have to be involved. I like simply that it gives clients an option to use and it is useful I would say 50% of the time. It is ok.

Cons

1. Some clients are not able to use it and have to have a live person walk them through it.
2. Client document needs lists can be challenging or have to be manually configured to get correct docs needed.
3. Seems clunky to use with Encompass and not sure there is any benefit to use with CRM Surefire/ Top of Mind.
4. Support asks for specific examples when you let them know their mapping is not correct. Then asked for exact field numbers when there are around 10,000 fields. I would expect the company would want their product to be mapped better.

Chris
Chris
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Intuitive, sales-friendly and solid performance

Reviewed on 27/12/2018

SimpleNexus has brought the mortgage application process into the hands of our realtors and...

SimpleNexus has brought the mortgage application process into the hands of our realtors and borrowers with a very user-friendly mobile app. The convenience of the app and desktop 1003 landing pages are so good that we've decided to funnel all of our online applications through SimpleNexus. We are thoroughly pleased with it's performance and the technical/customer service team behind it.

Pros

The user experience is excellent, for the borrower, realtor and loan officer. This platform makes is easy for even the non tech-savvy to use it effectively. From an administrator's point of view, the platform has the organization-wide controls you need. The Encompass integration is very tight, solid performance. Overall very happy with this platform.

Cons

Can't edit the Loan Officer landing pages without special requests, and even then what can be changed is limited.

Spencer
Spencer
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Customization for Any Mortgage Company

Reviewed on 18/12/2018

Pros

The ability to customize this app has been such a break through for our company. I've been able to work with the support staff to get a whole new application process, with new features and more!

Cons

At the beginning there were a few bugs and kinks that were causing the app to crash, but since then all seem to have been mostly resolved!

Michael
Michael
Overall rating
  • Industry: Individual & Family Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Product!!!

Reviewed on 02/09/2021

Pros

The features and the ease of use to upload documentation. This was the easiest process I have ever done for going through financing for a mortgage.

Cons

The documents upload was limited to a size cap. If you changed the size of the document then it was too small for the other end to read. It was a little bit of a pain to upload one or two documents at a time and have to submit it so you didn’t go over the size cap.

Kenneth
Kenneth
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product!

Reviewed on 04/01/2019

Pros

Great tool to co-brand and our referral sources love it! The calculators are the best in the business. Easy, Simple, Straight Forward. Clients love the scanner.

Cons

Integration with our LOS is not pain free...but such is life if you use a legacy LOS as we do.

Veronica
Veronica
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great System

Reviewed on 09/03/2022

Pros

Ease of use, very useful when assisting clients

Cons

Everything about this software works, no cons yet

Myles
Myles
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software addition!

Reviewed on 27/12/2018

Pros

The main things I like about it are how configurable and easy to use it is. The settings are very well laid out, which makes maintaining and updating user accounts a breeze.

Cons

There are a few product enhancements that I have requested, that will hopefully be added soon. The main one is being able to send documents from our LOS (Encompass) to app users.

Beau
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Home Mortgage

Reviewed on 24/06/2022

Pros

Very informative app for the entire home mortgage process! Great integrated tools!

Cons

The software was great, no issues were observed.

Fahad
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good tool for Managing your Loans

Reviewed on 03/04/2023

Great

Great

Pros

I use SimplyNexus for personal management of my loans, documents and other important financial related tasks, y it is extremely great

Cons

Sometimes the e sign feature does mot work properly

Joshua
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 20/01/2023

Pros

Ease of use is great my clients love having the feature to send documents over the app.

Cons

May be technically challenging for older clients.

dan
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple Nexus is a valuable tool in my Mortgage business I use it everyday

Reviewed on 19/01/2022

I would say over all, it is above average, could be better, but I am glad to have it.

I would say over all, it is above average, could be better, but I am glad to have it.

Pros

When you download the app, you can share it with the borrower and they in turn can send you photos of documents which the industry does not usually use, however the software converts all photos in pdf files which is a huge help in gathering docs that are critical to the loan process, it also alerts you everytime someone uses the app, to price a house that lets you know they are active or still active in pursuing a new home or refiance.

Cons

sometimes the soft ware goes down or just does not work ... everytime I go online to look at my benefits I have to restablish a new password which is not convenient at all.

Deb
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Learn and Very effective

Reviewed on 12/08/2021

Best software and easy to use. I like to travel and this is easy to use on the fly on my phone or...

Best software and easy to use. I like to travel and this is easy to use on the fly on my phone or computer. My work load for time spent inputting applications has greatly reduced allowing me to market more. The CRM and marketing integration is awesome. Set it and forget it! I highly recommend SimpleNexus to everyone in the industry.

Pros

The ease of use for new users and borrowers is amazing. The ability to work from anywhere I have internet connections. I receive high compliments on the built in scanner and the ability to add documents without printing and delivering these items to me.

Cons

If I am refinancing a prior customer or user, the borrowers are confused about which application to review when they have an existing application.

Brandyn
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super easy and attractive app

Reviewed on 03/08/2021

Excellent

Excellent

Pros

It's makes life so much easier for the borrower to be able upload docs and check on the status of the loan.

Cons

Sometimes borrowers have issues entering in the authorization code

Marnel
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 04/09/2022

It's fantastic and a game changer for my business

It's fantastic and a game changer for my business

Pros

I love pre-approvals through this app. I don't always have my laptop with me and this comes in handy

Cons

I wish it had a calculator feature build in

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wonderful Application

Reviewed on 18/12/2018

We now have a fully digital mortgage experience for our clients that wish to do so. This cuts down...

We now have a fully digital mortgage experience for our clients that wish to do so. This cuts down on time from both our end and the customer's end. We have seen a 20% quicker closing time than mortgage applications submitted via other methods.

Pros

The software is very user friendly and allows for quick submission of customer mortgage applications. The scanning document feature is a huge hit for our customers!

Cons

It would be nice if the software had other languages available for our clients.

Dawn
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PreQualification at Your Fingertips

Reviewed on 06/08/2022

The loan calculator options have proved invaluable as a real estate agent. My clients are very...

The loan calculator options have proved invaluable as a real estate agent. My clients are very pleased at the ease of document upload.

Pros

The ease of use for the buyers to get a loan application done.

Cons

I’ve been using this software for several years and have no negative feedback!

Cynthia
Overall rating
  • Industry: Real Estate
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 21/03/2022

Pros

It makes it easier for our clients to be able to fill out their application, upload documents and keep up with the status of their loan process.

Cons

Not be able to price it and prequalification letters not being prefilled out based on info

Jeremy
Overall rating
  • Industry: Banking
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Jeremy's Review

Reviewed on 09/08/2021

Amazing

Amazing

Pros

Everything in this software is to my liking

Cons

I can not think of anything that i do not like about this

Robert
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple Nexus Makes My Job Easier

Reviewed on 11/03/2022

Very Pleased

Very Pleased

Pros

The ability to send documents for e-signature

Cons

A more concise interface for the borrower would be nice - less is more

Andrew
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 16/08/2021

I have used this software for 5 years and it has made my job easier.

I have used this software for 5 years and it has made my job easier.

Pros

Ease of use. This software is simple for our customers to use.

Cons

There is nothing about this software that i do not like.

Michael
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great app

Reviewed on 11/12/2021

It has been great so far.

It has been great so far.

Pros

It is very easy for my agents to use and implement as part of their sales pitch.

Cons

They changed the product so it no longer updates with encompass information regarding loan payments.

Marjorie
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Keeps getting better!

Reviewed on 27/12/2018

Pros

The support is incredible. Anytime I or my customers need help, the support staff is available and helpful.
Ease of use for my customers is a huge plus, the simplicity of the system makes it easy to use even for the less tech-savy users.

Cons

There are a few features that we would like that just are not there yet, but they keep adding and building and we are hopeful to see these in the future!

Barry
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simplenexus

Reviewed on 03/08/2021

Very easy to learn which of course speeds up "ramp up" time.

Very easy to learn which of course speeds up "ramp up" time.

Pros

Ease of use both on PC and cell phone. Very good compatability.

Cons

Interface with Encompass took awhile to get coordinated.