DoorLoop Reviews

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692 Reviews

- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Customer Service
Reviewed on 08/04/2024
So far so good, I don't have any complaints.
So far so good, I don't have any complaints.
Pros
Signing up for Doorloop.com was a breeze, thanks to [sensitive content hidden]
and the superb customer service team. [sensitive content hidden]
was exceptionally helpful, guiding me through the process with ease and ensuring I was well-informed about all the features. Her professionalism and genuine care made all the difference, setting doorloop.com apart from the rest. Highly recommend for anyone looking for top-notch service from the get-go!
Cons
So far so good, I don't have any complaints.
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Software for Commercial Real Estate
Reviewed on 11/04/2024
I enjoy using it now that it is set up and it is essential to my daily tasks.
I enjoy using it now that it is set up and it is essential to my daily tasks.
Pros
It is very easy to use. And has a great mobile app.
Cons
It was hard to set up initially. The data got lost in translation when I sent my records to doorloop so I had to re-enter everything.
Alternatives Considered
Yardi BreezeReasons for Choosing DoorLoop
Doorloop is so much easier to use and was relatively inexpensive in comparison.Switched From
Rent Manager- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Stay away
Reviewed on 03/05/2023
DO NOT PURCHASE THE ANNUAL PACKAGE. This is not good for commercial property management. The...
DO NOT PURCHASE THE ANNUAL PACKAGE. This is not good for commercial property management. The reconciliation is horrible. You account balance will be off from your bank balance. The whole process to create a bill and pay it and then have to go to another tab to send it and sometimes it wont even add to the bill as a payment just an expense on the vendor and create even bigger problems. STAY AWAY. There are plenty of other options that have been around longer. They will not refund you if you are not happy with the service.
Pros
the communication for tenants
Cons
Does not have commercial property management in mind
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review from Software Developer with Signature Property Management
Reviewed on 16/04/2024
Pros
As a developer, I appreciate the intuitive UI and the excellent support network. Their response time is incredible and helpful every time.
Cons
I like everything about the service. However, from a developer's perspective, I think the onboarding process needs to become more automated. We were considered a "larger" company, so they hand-held us through the onboarding process but I can only imagine how much of a nightmare that will become once dozens of larger companies are coming and going every week.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
DoorLoop for self management
Reviewed on 22/04/2024
My overall experience using DoorLoop for the past year has been good.
My overall experience using DoorLoop for the past year has been good.
Pros
The program is fairly easy to setup, and the accounting features are good.
Cons
It is difficult to talk with Customer Service on the phone. They prefer you message them and the process is very ineffective.
Alternatives Considered
AppFolio Property ManagerReasons for Switching to DoorLoop
Pricing with DoorLoop was better and it seemed like it would be easier to use.- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for managing properties
Reviewed on 17/04/2024
It is a fantastic tool for managing tenants and properties.
It is a fantastic tool for managing tenants and properties.
Pros
Tenant Portal for their payments and tickets.
Cons
Sometimes complicated. Needs better marketing.
- Industry: Investment Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Eburrezz llc
Reviewed on 03/04/2024
this is a great investment considering all my properties are in another state I can handle requests...
this is a great investment considering all my properties are in another state I can handle requests fast and collect rent easily.
Pros
keeping up with payments and logging all conversation
Cons
payments take a few days to transfer to my bank.
Alternatives Considered
RentRediReasons for Switching to DoorLoop
the pricing customer service and hands-on help- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
very satisfied user
Reviewed on 05/04/2024
Pros
my favorite feature is e-signature capabilities. i have templates uploaded, so its a quick fill in the blanks, then everybody signs thru email.
Cons
there is no decent way to keep track of garages
Reasons for Switching to DoorLoop
price was a huge factor and i liked the mobile app best on doorloop, for tenants and managers- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Trace's Review
Reviewed on 09/04/2024
I prefer doorloop over the various other systems on the market.
I prefer doorloop over the various other systems on the market.
Pros
Customization and Reports that can be ran through the system.
Cons
It can be difficult to track who still owes rent
Alternatives Considered
BuildiumReasons for Choosing DoorLoop
They disabled our merchant account with Forte.Switched From
Rentec Direct- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very easy to use and intuitive property management platform
Reviewed on 20/04/2024
Great experience, I am so happy with my choice.
Great experience, I am so happy with my choice.
Pros
The ease of use and intuitiveness of the platform
Cons
The amount it takes for payment processing, I know it is done by a third party payment processing company so DoorLoop might not have too much control. It would be nice to be able to get payments in back account shortly after payment is made by tenant
Alternatives Considered
Rent ManagerReasons for Switching to DoorLoop
No contract and better interface than the alternative product- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Apartment Management Platform!
Reviewed on 22/03/2024
Overall, it has been a very seamless transfer, smooth experience, and very few complaints that...
Overall, it has been a very seamless transfer, smooth experience, and very few complaints that weren't addressed and taken care of in rapid fashion. I have very little negative to say about DoorLoop as a company and the people I have interacted with who work there. Two thumbs up!!
Pros
The way that virtually everything you need to run a Multi-Family Dwelling is on the DoorLoop platform.
Additionally, the customer service, from onboarding to setup, to handling random things that come up during the normal course of business, has been amazing!!
Cons
As an apartment owner with only 80 units, the price for DoorLoop as a relative cost to what we bring in is much higher than larger operations. In my opinion, the price is pretty steep considering there are useable alternatives for next to nothing. Yes, they don't quite have the functionality and integration as DoorLoop, but there is still an efficiency curve that doesn't quite fit us, however we still use DoorLoop because of the exceptional service and product it provides.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Doorloop is great!
Reviewed on 31/01/2024
I would give Doorloop a 10/10. Great customer service and a great product. It has been essential...
I would give Doorloop a 10/10. Great customer service and a great product. It has been essential for growing my business and streamlining processes.
Pros
Doorloop hs fantastic customer service. I can accomplish everything I need in Doorloop but when I run into a question or roadblock, it is easy to get an answer and get back up in running in a matter of minutes.
Cons
I was sad that there are no graphs or charts to show expense trends, NOI trends, revenue trends, etc. It would be nice to have a graph feature where you could easily see NOI by month and make sure you are trending in the right direction. I realize I can export to excel and create a graph but that is cumbersome.
Reasons for Switching to DoorLoop
Good pricing, good product, and good user interface.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Would recommend!
Reviewed on 04/01/2024
Excellent. Have recommended to friends and will continue to do so. Thank you, DoorLoop! You've...
Excellent. Have recommended to friends and will continue to do so. Thank you, DoorLoop! You've really helped me to manage my properties and create a better communication flow between me, my maintenance team and my tenants.
Pros
Customer service is my #1. They exceeded my expectations. The program itself is easy to use and when I have questions, they're there to help me!
Cons
Though the program is very user friendly, but they still have some kinks to work out here and there that require some searching for answers, but they're always happy to submit a ticket on my behalf of a request to improve the program (if an answer doesn't exist already).
Reasons for Switching to DoorLoop
AppFolio wouldn't accept me because they said I was too small. They weren't friendly. RentRedi... their base price looks good but they don't have as many features as DoorLoop and they wanted me to purchase another program that linked to their program for accounting. When setting up tenant profiles, if I made a mistake I'd have to create a whole new thing instead of being able to edit. DoorLoop is fantastic and they have excellent customer service. They don't disappoint.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DoorLoop Review
Reviewed on 25/12/2023
Pros
DoorLoop provides a wide array of utilities for property managers. Tenants can apply online, pay online, and be screened via TransUnion. The system tracks payments in and out and owners can jump on their own portal and run their own reports at any time. If someone comes into the office and pays with a check, I can immediately enter the payment in on the cellphone app and submit a picture of the check as part of the record of the payment. The system will also automatically email the tenant that the check was received. There are settings to send reminders to tenants when rent is due or if they are late to help reduce forgetfulness. They are always updating the system to add new features. DoorLoop has howto guides and videos to walk you through how to do anything. But if there is still an issue, their customer service people are very responsive by immediately getting on an online chat or getting on a Zoom call to help you.
Cons
There are a few features I would like to have added. I have mentioned a few to DoorLoop who has stated they are working on a few of them. That is one thing I have noticed is that they are always improving the program and adding more features so that in time I am getting more of what I want.
Reasons for Switching to DoorLoop
It had most of the features I wanted at the best price.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very please with Doorloop but could use some better Commercial features
Reviewed on 24/03/2024
Very Happy. This is the right solution for our company at the right price.
Very Happy. This is the right solution for our company at the right price.
Pros
Tenant Portal. Really connects landlord and tenant and streamlines rent collection. Automates Lease administration.
Cons
Needs more commercial real estate features.
Alternatives Considered
AppFolio Property ManagerReasons for Choosing DoorLoop
Needed something more Real Estate specific.Switched From
QuickBooks DesktopReasons for Switching to DoorLoop
Better price from DoorLoop. Also liked that doorloop data was portable in the event it didn't work out. But it's working out well.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly, very easy to use.
Reviewed on 02/02/2024
My overall experience with DoorLoop has been positive. The platform is user-friendly and provides...
My overall experience with DoorLoop has been positive. The platform is user-friendly and provides efficient solutions for property management. I appreciate its features and ease of use.
Pros
I appreciate DoorLoop for being a very user-friendly platform.
Cons
I didn't encounter any significant issues with DoorLoop; it's a very user-friendly platform.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Property Management Toolkit
Reviewed on 29/09/2023
I've been using DoorLoop for three months - the onboarding was well supported, and so far it's been...
I've been using DoorLoop for three months - the onboarding was well supported, and so far it's been an amazing experience. I can manage all aspects of property management - maintenance, leasing, accounting, marketing, file management. I'm really happy with DoorLoop!
Pros
My favorite thing about DoorLoop is that it's extremely user friendly and transparent, easy to navigate, while it has tons and tons of features. Whoever did the architecture part on this, did an amazing job. It's well built, fast, robust. It has everything a property manager could ever need: lease tracking, accounting, storing files, communication with tenants and vendors (and owners if you're managing third party properties). You can even link it up with your bank account for real time reconciliation. It has third party partners for insurance, for lease marketing, payment processing - whoever designed this knew exactly what a property manager would find useful. Onboarding was a breeze - there is live help, my questions are expertly and efficiently answered within hours (sometimes minutes). I feel like I have a team at my hand at all times. I was on Rent Manager before (as a landlord), and I couldn't wait to leave that platform. I was researching various options, and DoorLoop was by far the best from the get go. I'm so so glad I made the move.
Cons
There's not a lot I don't like so far. It will take some time for me to fully grasp and see through all the capabilities, but that's more of a plus than a minus.
Alternatives Considered
BuildiumReasons for Choosing DoorLoop
I was an owner user of Rent Manager. I found it to be not user-friendly at all: a very slow system, very little customisation, the reporting wasn't organised at all. If I wanted to see what one property was doing financially, i had to pull a report. In DoorLoop I just go into that unit and every piece of information is right in front of me. Part of it is the visual: I feel like Rent Manager didn't take advantage of software architecture/customisation opportunities, they just built an online system based on what previously was done on paper. DoorLoop is designed with the user in mind from ground up.Switched From
Rent ManagerReasons for Switching to DoorLoop
I found that the DoorLoop system offered everything I needed (and more) in a well organised and easy to use way. It feels like there's an extremely robust system that is somehow easy to use and easy to learn. While cost wise the alternative might have been somewhat cheaper, the extra features AND the well designed user interface makes this the perfect choice for me as an owner/property manager.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Solid tool for users for small property managers
Reviewed on 03/01/2024
We have had a positive experience with DoorLoop as our business has grown. It meets our base needs.
We have had a positive experience with DoorLoop as our business has grown. It meets our base needs.
Pros
Ease of use and customer service. The base rigidity of the system make it intuitive and easy to navigate for almost all users.
Cons
They have been evolving and some of their base processes change. They do it for improvement, but it is difficult as an existing user to change processes on the fly. Their release implementation could be better.
Reasons for Switching to DoorLoop
Ease of Use for small property management. Customer support for smaller PMs.- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great features for automating/tracking rentals
Reviewed on 01/02/2024
I loved their onboarding and the platform itself is very clean and easy to setup. I had no issues...
I loved their onboarding and the platform itself is very clean and easy to setup. I had no issues getting everything firing and all of my tenants seem very satisfied with it. It helps make the rent collections a much easier process.
Pros
I love the autopay feature and the tenant portal.
Cons
I did not like the intial setup fees, I also didn't like the fact I can't do one-off charges for renting out conference rooms etc. but they do not market that they do that so it's not an issue just would be a 'nice to have'.
Reasons for Switching to DoorLoop
Pricing and features were the main motivators to go with DoorLoop. Also, their marketing was much better and more transparent. I learned what I needed to through their videos so it made looking at their product seem like more of a fit.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
50 Units- New to Doorloop and Loving It!
Reviewed on 04/04/2024
It has been great to move to software management, but I did need to have accounting help.
It has been great to move to software management, but I did need to have accounting help.
Pros
Live online updates to rent payments, maintenance labor charges and credit card expenses, once assigned to a unit. It used to take me 1-2 months to tally how much we have spent on a unit, now I can get it real time, which is powerful!
Cons
It was a daunting task to add in all expenses for the year in October when we started, but now it is just the monthly up keep, which is not bad. I wish there were additional ways to pay online for those that do not have bank accounts. The 3% credit card fee is not agreeable to tenants.
Reasons for Switching to DoorLoop
Better overall fit for our size business.- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend DoorLoop
Reviewed on 06/10/2024
We use DoorLoop to manage 20 properties in a few states and the ease of this software makes it easy...
We use DoorLoop to manage 20 properties in a few states and the ease of this software makes it easy for us to do that.
Pros
DoorLoop has been a great management tool for our rental properties
Cons
We don't have a single complaint for DoorLoop.
- Industry: Real Estate
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
I confidently manage my own property now!
Reviewed on 22/12/2023
So far it's been great. Any kinks I may have are easily addressed via customer support. They are...
So far it's been great. Any kinks I may have are easily addressed via customer support. They are quick to respond and guide me step by step through any issues. There's a learning curve but they guide you through the onboarding process and offer support wherever needed.
Pros
Everything you need to manage your property is within this one program so it makes managing so much easier and it has the best tool so it's so much more professional than creating everything on your own from scrap. I love that reminders for rent collection are automatically sent as well as past due reminder.
Cons
I can't send messages to my tenants from the app unless I purchase a bigger plan but with only 4 doors it doesn't make sense. I wish I could just add on the messaging part without having to upgrade my plan.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Well organized, easy to navigate
Reviewed on 21/03/2024
Pros
The ease of navigating throughout the platform. If I am not finding what I am looking for or I am not sure how to do something the support is always there!
Cons
When updating rents or the lease it takes about a day for the rent charge to show up in tenants transactions. Often there will be duplicate rent charges, sometimes on the correct day of the month and sometimes not.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Property Management Software!
Reviewed on 24/04/2024
Love the experience so far, only been using a little over a month. Love the customer service & the...
Love the experience so far, only been using a little over a month. Love the customer service & the response to any question is awesome!
Pros
The Intergration of the finance & my accounts liked to my software. Less work for me.
Cons
Still new to program. There're a few tabs you have to click to go into a lease & add a rent paid, but nothing major.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A pretty solid choice for property management
Reviewed on 11/11/2023
Customer service has been great and I'm optimistic that Doorloop will continue to improve their...
Customer service has been great and I'm optimistic that Doorloop will continue to improve their software in the near future. Although the text limitations and communication credits are annoying, I'd still choose this software over the competitors. It's simple to setup, tenants seem to enjoy the mobile app, and is reliable for collecting rent, assigning tasks, etc. We've tried 3-4 other management software options and are proud to stick with Doorloop as we grow.
Pros
Customer service is incredible. Software is reliable and adequate.
Cons
Text messages are limited to 140 characters through the portal. Communication credits are required for lease signing. These credits cost money in addition to the monthly payment. This seems like a silly money grab and should be included in the premium. There could be more automated features for lease signing fields.