Patriot Payroll Reviews

Simple interface, easy to use, and knowledgeable personnel when calling to get help.

Cannot schedule a recurring payroll or multiple weeks at a time.

No more worries about withholding taxes or filing the forms with state and federal agencies. Direct deposit is a must as well.

Could have an option for recurring monthly employee reimbursements e.g. cell phone, insurance etc

I like the affordability and customer support the most about about Patriot

I like least the manual onboarding of employees and the fact that no email to employees that payroll has been run.

It is generally simple to use once a standard routeen is established. Coming from a system where I calculated it manually and did my own 941, 940, and state reporting, it was a godsend. I also very much appreciate the support when i did have problems in the past. Very responsive and when by phone, not in broken English.

Setting up employee advances and repayments is not easy and often is incorrect. It makes helping employees more difficult and has resulted in overdeductions and underdeductions.

Turn-key payroll, I just have to remember to push the button.

I have yet to have any issues. The name of reports are kind of vague but that is a minor issue.

Having a website-based payroll system makes it easy to access. I can keep track of paid time off, deductions, garnishments and all the reporting. I appreciate being able to see past reporting and filings as well. It's live time so I can see employees logging in and out of the timeclock. Working with technical support as always been a positive experience, I can get answers right away.

The con about using this system is that it is not correctly registering our overnight crews clock ins and outs. Because they clock in the next day their hours must be manually corrected. I was told this is being worked on in order to get corrected in the future.

user friendly interface, robust functionality, time saving, customer support, scalability, security.

the only thing that i would like to see improve a bit is the timing needed for direct deposit and the time tracking.

Ease of use. They reply promptly with any questions and work to make sure I understand resolution

Some interactive details could be tweaked but I’ve seen many improvements already.

I like the friendly interface and use of direct deposit (once we got through setting it up). Payroll is quick to run now that it's set up.

The setup and entering payroll history at the start of the fourth quarter took approximately 24 work hours. It was not easy, and getting direct deposit approved took time as well. The payroll history is not fool proof as I mentioned--the software caused an error when running payroll for two states that still hasn't been fixed. Also, the vacation and sick time tracking does not cap properly (as it says it does) and so we'll need to track this separately outside of the software, which is a pain. Customer service has been good overall, though we have had conflicting responses at times. It has not been a smooth transition overall, but we're working through it.

I Have been in business for over 20 years and wished I would have switched to Patriot payroll much sooner! It is so user friendly and the customer support, if needed, are very knowledgeable and friendly. I will NEVER change back to ADP or Paychex.

I can't think of anything negative to say. It has truly made my life, as a small business owner easier.

The customer service is outstanding and one of the main reasons that I would not switch to another software. In a day in age where automated and AI are the new norm, it is refreshing to be able to directly speak with / chat with a real live person.

The number of days needed ahead of time to submit direct deposit payroll.

Price allows me to offer reliable service to clients while making money on my labor.

The integration to QuickBooks is not exact, but that may be a QuickBooks limitation.