Infrasys Cloud POS Reviews

easy to use, good support team , cloud is fast.

improve ui/ux desgin,maybe can load images for real outlet and put table in.

Infrasys Cloud POS is very user friendly and easy to use in the outlet. Menu and item management, table assignment and print management is praise worthy. Report viewing and generating is also very user friendly. Support from Infrasys team takes a little while but once connected they do their job diligently.

Check Printer is directly configured to the local ip address of the POS terminal with which its connected. If the POS terminal ip changes then check printer needs to be reconfigured. Infrasys team should really workaround for this part. Either make it possible for us to configure directly with the hostname of the POS terminal or tweak something so that there will be no need for assigning static ip for the POS terminal.

paperless ordering system - We deployed Ipad in most of the hotels works very well.

KDS improvements - think this needs abit of work.

Ability to customise POS display based on user preference. Ease of editing and customising as need be.
Creating additional items, menus, drop downs etc are simple to make
Cloud based system so updates are quick to go live
Ability to switch between outlets quickly and on all devices
Utilisation of iPad's which allow for more efficient service
Digital signatures

System limitations with not being able to put in table numbers and room numbers to identify checks and assist with having walkouts
Using table setup, we are unable to pay new checks as they come in, we need to send then reopen bill to close which reduces efficiency

The Service team are fantastic, I could not rate the installers more highly - they are absolute rockstars. The fact that it integrates so seamlessly with our PMS and other external systems, and is so flexible is brilliant, and being so user-friendly means that everyone is happy.

The system does everything we could hope for as it stands and does it all well.

Infrasys support team are very professional and easy to work with. They make sure that they are there when you need them.
The system overall is stable and easy to use. The flexibility to change menus in the cloud is added feature specially now most are working at home.

It will be good if we can make that report available online so that those working from home can access reports and view checks. If Infrasys can work with Oracle to have checkview feature inside PMS, that will be great!

User friendly, from the back end and user end.

Inter facing with opera, that you could not view the posted bill directly.

Easy yo use but with multiple configuration options that allow us to satisfy our operational needs. Our existing hardware was reused without additional investments.

Stable, no crahes or screenshots and really simple for waiters.

- Good interface
- Able to open multiple tabs
- Well organized
- Easy to extract / import data

- Still requires on-premise machine for interface and communications
- Setting up of certain lists and items can be a lengthy process as we need to set up the item, category and then buttons. Certain tasks can be automated.

Infrasys POS System is fixable and easy to use by the end user.

you have to take look for the work Stations quality! and the delay between the Cloud and the Local server for the new configuration updates.

Easy to use or teaching people to use it

Cloud technology make admin easy to maintaine

I like that it had the option of integrating with our new PMS system that is cloud based, and the assistance I have received from the support team

creating reports can sometimes be a little bit confusing

integration with my PMS Hotel working OK

synchronizing between my local POS sometimes delay

much better improvement from the previous that we used to ,its so much convenient and easy to access ,its secure and quite reliable.

just got problems with opera at the beginning

Easy to use but with multiple configuration options that allosws us to satisfy our operational needs. Our exsisting hardware was used without additional investments.

Language (Only English) and I miss a more european style rapports

Easy to use operational wise and looks so modern.

Cannot view the checks from the Opera. Would appreciate if you can find solution to integrate with Opera.

Uso del cloud. Fcailidad para cambiar precios, sacar informes, ..

El soporte, sobre todo al principio de la implantación y la interacción con el equipo de ventas, donde se nos han puesto muchos impedimentos a diferentes puntos que hemos categorizado como muy importantes