Lightspeed Restaurant Reviews

Easy to use, adaptable in most situations. Any staff member should be able to use it especially on the visual side of things. Links to the accounting programs.

A few little enhancements would be nice to give the client and few extra reporting outcomes but I'm being a little picky.

The product is one of the modern POS systems that it's very easy to set up and very easy to use. It's a breeze for both the users and the admins.

There is not really much to be mentioned as a con to be honest. May be that if you're experiencing some sort of a lack of internet connectivity you won't be able to mare changes, but not sure if I can qualify this as a con.

It integrates with Resnexus, it has most of the things we need

Hard to use, goes down all the time, many issues... lacks some functionalityy

It is critical as a POS system and useful for posting all needed journal entries.

Can be difficult to learn to use and impliment.

Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.

Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.

Daily monitoring of the sales
History of sales figures
taking the orders at the till although couple of times it started to update in the busy time without asking

- Updating without asking on busy times in front of customers
- Frequent disruptions
- Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
- It's very expensive and not value for money

When I was tasked with setting up a Point of Sale system in 48 hours I thought it was impossible but when I found Kounta it was easy to set up and integrate into our credit card machine in a matter of hours.

The most challenging thing that I found was I could not email the monthly receipts to my accounting team and would need to give them the main control to the platform if I wanted them to be able to access that directly.

This is a very easy POS to use, all cloud based so access at any time is a cinch! for a newby in hospitality without any experience setting up a point of sale its been a relatively simple task. The access to support staff is very good however expended communication hours would be a benefit for the busy people who work on this stuff at night time.

Haven't come across any yet! if there is one thing so for it's integrating add on's, seems to be a little confusing! but i'm sure that is largely due to my inexperience.

Kounta is simple to use, and mostly easy to configure. Being in the cloud alleviates the need for backups and facilitates easy changing of products or prices from any device any time.

Some functions are a little quirky. There are also some add-ons that should ideally be part of the core product such as more advanced reporting/analysis. Also creating sandpit copies of the company to test a complete redesign before implementing would be advantageous.

So far I have found their support-team extremely helpful and the system itself is very easy to understand and implement.

I have not come across any difficulties so far. However, for bookkeepers - as most bookkeepers I know have never operated this system by themselves - if they could run a practical 30 mins course on how to integrate KOUNTA with other accounting systems such as XERO, that would be extremely helpful.

How easy it is to get support, how knowledgeable the support staff is with the software & shortcuts to use it. Also, it tracks inventory across multiple platforms so you don't sell inventory you don't have.

It's fairly expensive in comparison to what we were using in the past (quick books POS - doesn't track inventory across multiple platforms but cheaper)

I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!

The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved.

I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes!

We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket).

There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

Easy to learn, easy to use, easy to make changes in the back office, simple.

The void that are made during a shift dont appear on the reading.

Lots of different bells and whistles and the developers are willing to work with you to customize a solution.

Too much work to stand up and too much work to keep running. The system crashed all the time and has to be constantly updated, revitalized, refreshed, and worked on in the back end.

Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.

Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.

its ease of use, customer support is great, reporting is good. They are always coming out with updates and improvements

it was buggy at first but they have come a long way and are always there to help

Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.

Dont update accept updates during lunch hour, as it can take a few minutes to update and the software cant be used during that time.

Cloud based means we can access POS while away from the restaurant. Easy to use and minimal training required for new staff. New features are added on a regular basis. Customer service is reliable and available.

We are unable to use our Lightspeed without an internet connection. Unable to unfinalize receipts after 7 days.

Easy to use , modify products on the fly , track sales live and from anywhere

iPad screen size would love the option for a bigger screen