--- description: Learn more about WhatsApp. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WhatsApp Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [WhatsApp](/software/2035411/whatsapp) # WhatsApp Canonical: https://www.getapp.com.au/software/2035411/whatsapp Page: 1 / 653\ Next: [Next page](https://www.getapp.com.au/software/2035411/whatsapp?page=2) > WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more. > > Verdict: Rated **4.7/5** by 16297 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16297 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - @mentions - API - Activity Dashboard - Alerts/Notifications - Audio Calls - Autoresponders - Batch Communications - CRM - Canned Responses - Chat/Messaging - Collaboration Tools - File Sharing - Interaction Tracking - Mobile Access - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalization - Project Management - Real-Time Chat ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Team Communication Software](https://www.getapp.com.au/directory/1257/team-communication/software) ## Alternatives 1. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 2. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews) 3. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Effective and straightforward" — 5.0/5 > **Alize** | *21 February 2025* | Fine Art | Recommendation rating: 10.0/10 > > **Pros**: I like how straightforward the app is. There's no distractions, no extra features, simply call and text and occasionally post a status update. It's super efficient and handy. > > **Cons**: The fact that it needs a number to operate, other apps like Instagram have used emails to create accounts that allow you to text which would be ideal if someone didn't have a valid number to use. > > I'm really happy and I would highly recommend it for professional and personal use. ----- ### "Best business communication tool for small retail shops" — 5.0/5 > **Isuranga** | *15 March 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The product catalog feature and quick replies are very helpful to manage my gift shop efficiently. It makes my business look more professional to customers. > > **Cons**: I would like to see more advanced analytics for sales tracking and more options to customize the catalog theme. > > WhatsApp Business is the best communication tool for my small retail business. It helps me to showcase my gifts and chocolates professionally. ----- ### "WhatsApp a way to always stay connected" — 3.0/5 > **Yanatha** | *24 October 2025* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: I like the ease of use and the free video calls I can have with my family overseas and those who don’t have FaceTime. it’s terms of value for money, the tool is a free chat that is priceless > > **Cons**: The cons is the messaging, bugs and issues of getting random people sending me videos and messages and the lack of customer support. > > My overall experience with WhatsApp is that it’s a great tool to stay connected with family friends and colleagues. ----- ### "Whatsapp review, business owner perspective" — 5.0/5 > **Claudio** | *25 January 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: best and easy communication tool. messanging in europe especially. daily use of chat and video call. barely have any bugs nor issues. > > **Cons**: not much to not like about whatsapp, only thing missing would be a better overview of documents. also overview in chats, i communicate with 50 people per day and it can get too much. ----- ### "Great App\!" — 5.0/5 > **Verified Reviewer** | *13 March 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: What I like most about WhatsApp is that it keeps me connected with the people I know, making it easy to message them.Video calls and voice calls are super easy to make. > > **Cons**: I don't have any complains to write about this app as of now, it seems to work just fine for what I need it. > > Overall I can say this app great\! I use it on a daily basis and I have not had any issues with it. I highly recommend the use of it as mean of communication. ----- Page: 1 / 653\ Next: [Next page](https://www.getapp.com.au/software/2035411/whatsapp?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2035411/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data