Lone Wolf Back Office Reviews

Trade record information - and letter set up is very good. Also, the accounts payable portion of the programme is easy to use and very intuitive. It is quite easy to set up the different portions of the program from the agent deductions and bonuses - right through to the accounts payable and accounts receivable.

Sometimes the 'help' program does not address the problem well. Also, the online report submission has been an issue from time to time.

The software is easy to use and is structured quite well for our office use. We have a small office but quite active and setting up new Realtors or Listings or Sales information does not require a lot of effort. Once information is entered into the system, the number of statistical reports available on how the company is progressing throughout the year and comparisons to previous years is numerous. You have the capability to create your own reports as well which is a bonus but not that user friendly. This software is widely used within our Real Estate community which allows us to communicate with other Brokerages whom are involved with our sales reporting from a commission perspective. Also, our accountant is familiar with the various reports Brokerwolf provides which makes it easy to produce accounting reports required for year-end reporting.

I do not like the fact that the "Help" menu to look up items does not work within the system. Also, I had requested a change to the main "Office" report which would show the e-mail addresses rather than the Fax number which is quite archaic now. I find that even though there are plenty of pre-set reports, to have a change made falls through the cracks.

It is fairly straight forward when it comes to managing your listings and sales transactions. Fairly easy as it is mostly data entry based, the program does all the calculating as long as your info has been entered correctly. Support has been really good, I prefer to call rather than email support, usually I need help right away because it is usually something I need to fix before carrying on.

There is a few things I find cumbersome, I find it hard to search and find specific things I am looking for, the top titles have to be clicked on to search for a specific thing and that method is very inefficient, it doesn't always work. In a sale the commission I choose does not stay, if I choose no commission plan to enter a flat fee it always reverts back to 7/3, constantly have to fix. Little things in the letters need tweaking, I have tried to figure out how to fix but do not find that easy. Just little things. Support changed to encourage more email and producing a ticket, but I find that difficult because most of the time I just need a quick answer, so I still continue to call in for help, and most of the time that is very helpful. I must say, I have worked on the program for over 8 years and I was just taught by previous administrators on how to use, so there may be things I have never learned that might make the program more efficient.

It's easy to use and very user friendly, everything syncs to Wolf Connect and Broker Wolf by just a MLS number and you don't have to retype most information, which saves us a lot of time. Wolf Connect allows agent to book online appointment at their end which avoids any miscommunication between the office staff and agents. Lone Wolf Community is also a great feature, support team guide you through your problems step by step by providing screen shots of how, what, where you should enter the figures/info. If your matter is urgent and you can't wait, just give the support team a call and they will resolve your problem over the phone right away. From booking appointments to deal closings and accounting, Lone Wolf does it all with no hassle!

Wolf Connect sometimes take 15-20 seconds to load up the screen during appointment booking (after I have typed in the property address), which I think the wait time is a bit too long especially when you have other lines on hold. The system should pop up the property address right after it's being entered.

The best thing about this software is that it is easy to use. The program itself has evolved over the years (I've been using this program on and off since 1992) but the basics are still the same. I have used other real estate/account software but Lone Wolf is the best. All the updates come to you to automatically which makes it super easy to stay up to date. Support is always available to help should I run into an issue. They even send me screen shots so that I can easily fix the issue. This program provides us everything we need to run our real estate business efficiently and effectively.

My only issue is that once you post an invoice you need to reverse it if you make a mistake in the amount, date, etc. Then when you go to enter it again it won't take the same invoice number. Which is a good thing except when it is a re-enter. I believe they are working on a solution for this.

It is designed and perfect for the real estate industry. Everything works together within the system saving so much time. Avoids mistakes. They are constantly updating the software. There is comfort in knowing you are using the latest in technology. Very forward thinking.

There is really nothing that I can say that is a con, it suits my needs.

Most of the software is very intuitive - there is a lot of support available when you have an issue. The support is in a 'Help' section, by email, video tutorials, telephone - and more.

nothing comes to mind right now. Have been working with this software for over 25 years

It keeps the office organized from front end to back end. I know when an agent has loaded a property onto mls and love how it feeds into the system alerting me that I need paperwork from that agent. It is not difficult to use and the training and customer service is unbelievable. I trained for 2 weeks and am able to provide my accountant with all completed year end documents. this significantly reduces the accounting fees. I also like the fact that the system is being backed up on secure servers and lessens the risk of loosing information by failing to back up. The system also has certain measures in place to remind you about Fintrac compliance and other REBBA compliance related alerts. Trade record sheets are a breeze to prepare along with other features related to payroll and performance tracking for the agents and office. I cant really imagine how I would function without it!

What I like the least is the fact that there isn't a section with terminology that relates to leases. (references to Landlords and Tenants would be nice) It would be less confusing when training new staff. Same with "listing Side" and "Selling Side" (it sounds like the same thing) it would be clearer as "listing Side" and "Buying Side". Other than the terminology I really don't have any other complaints.

You can use it for end to end solution if you wish to purchase their full Suite. But you can also choose other solutions for paper management and still use Lone Wolf for full integration of Agent deal management up to and including paying out commissions, Staff Payroll, and A/P & A/R without using multiple programs. Good for Med size to Extremely large brokerages.

There are still some features that can be confusing to users. Updating commissions do not always flow through to updating commission splits and HST. When using on the cloud, there can be many reasons for the program to stop responding (including printing), and because there is not an internal email server, the outgoing email can stop unexpectedly, so IT has to kick the person out of the program and they have to log back in.

I have been working with lonewolf for the past 10years for different Brokerages, and I recommended Lonewolf to the current Brokerage for which I`m working for. I can honestly say that this is the best program for Real Estate that I have worked with over the years. I would and have recommended this product because it is easy to use, it offers everything a Real Estate Brokerage needs to run effectively. I especially like the training section of this program, as you can easily use this section without affecting your actual business accounts

The size of the screen.. I wish it could open to the size of my laptop screen.. Other then that I can not say anything else is wrong with this program

I love the ease of the software it is very user friendly. We are able to pull reports at an instant. I use the software to pay our agents, do their 1099's, we pay all of our payables through brokerwolf, all of my bank recs are also done through brokerwolf. It is very nice to have one software that will do all of those features for you.

I wish we were able to increase the font size when we are in lonewolf. Also there are a couple of support issues I have found using the software, I have sent them to support and the fixes are not yet available.. They have been sent to the IT department I wish those could be addressed quicker.

Ease of moving from one menu to another allows multitasking. We are constantly asked for information from our agents while we are working in other areas of the program. If we had to close our current window to assist our agents, this would greatly slow down our response time to the agent as well as our own work load. The support help menu is quick, easy and a response is received very quickly.

I find that there are so many reports and stats to choose from that occasionally we can't zero in on the report for the info or stat we are seeking. Short of going into each report and viewing a sample before we find the one we need it can sometimes take a long time to locate the report needed. The reports are excellent though, once found.

I like that everything is easy to use and to find. Everything is basically at your fingertips...whether it be for deals, accounting, or reports.

Sometimes the changes are unnecessary. I was just asked to make my UserID and password the same for all and have not been able to use the same ID and password yet. Usually one works, but another. Small things like that can be frustrating.

The Lone Wolf system is an excellent replacement to the previous outdated software that our Brokerage was using. It is an all in one system for real estate transactions and accounting that puts all aspects of our business in one place interconnecting the real estate transactions with associate receivables and accounting package. It compiles all the information needed to supply our accountant with the necessary information to prepare our year end financial statements and tax returns.

The software, although easy to use most times, can have confusing inputs that are difficult to reconcile with each other.

I only use broker wolf to make sure our listings and photos are in there and to add details for the listings. When the softwear works, it works great.

BW looks like very old software from the 90's. Takes just a bit to load. The double sign in with 2 log ins. Somethings i have noticed in 1.1 when editing the listings in the details tab, some are check boxes and some options are circles you click. You can not erase the answer when it is a circle choice answer. You have to go and delete all the marked boxes and start over. (EX: Look at the difference in the Basement, Fireplace Count, Garage count, Sewer type, Style of home, Lot Size ect...). Information of the listings transfers could be faster sometimes.

User friendly and reminds you if you miss items. I also like the way it flows when completing listings and sales. How its set up to enter in Fintrac as well as the types of listings and sales. I also like the support and the screen shots that show exactly where to go and how to fix it.

Its hard to find things in the search option. When I'm looking for a specific topic, and I do a search the topics don't really pertain to what I'm looking for. I like the support that we can send in the questions/challenges through request form, but I also think sometimes doing it this way and not over the phone creates miscommunication and it takes longer to get the question resolved.

The lonewolf program is very self- explanatory. I find it extremely user friendly. When I have had any questions, the wolf team is always knowledgeable and quickly answer my questions so I can get back to work. I find it is very efficient and a helpful program with its prompts.

I am still getting use to the Community. I had once suggested colour in the dashboard, and at that time I did have a dashboard. Now at this office we are hosted, so we do not get the option of a dashboard. I would like to still be able to have the dashboard even tho we are hosted, and in colour!

I like that this software knows that you might be posting something in error and asks you if you are sure this is what you want to do. It even tells you what it thinks the posting should be. This is a great feature for new users when you can't always be looking over their shoulders.

In the beginning if there was an error made sometimes the correction of it is was a long process, but support is great and once you understand what to look for when someone has made an error it is easier.

Easy to use; from very beginning, staff were easy to understand, training was excellent; continually upgrading to meet demands of customers. Would strongly recommend product.

Haven't had any concerns; if there is anything to work on, it would be to respond quicker to requests. Have had to call on a couple of items when e-mails weren't responded to in a time sensitive issue.

I like the fact this software is very adaptable to every real estate deal as there are many different types of transactions in this business. The software manages all accounting functions for the business including the billing for our agents, accounts payable, general ledger, bank reconciliations, and holds all the documents for each transaction. The reports available in the software are quite comprehensive, everything you need and more.

The software is not the easiest to learn as it is different from many other software platforms I have used. Training someone to know this software takes some time. The support when you have a question is excellent. I had 3 days training then support taught me the rest! I cannot say enough about the excellent support this company offers!