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Pabau Reviews

Pabau

4.6 (495)
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Clinic management, made easy

Overall rating

4.6 /5
(495)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.3/5
Customer Support
4.5/5
92%
recommended this app
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495 Reviews

Bernardo
Bernardo
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommendable software for clinics and groups of clinics

Reviewed on 03/09/2022

Superb

Superb

Pros

The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly.
After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.

Cons

So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.

Response from Pabau

Thanks for the review - we are happy to have you on-board. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:-

https://support.pabau.com/meetings/pabau/success-meeting

https://support.pabau.com/meetings/pabau/success-meeting-us

Bala
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent and pelasantly surprised.

Reviewed on 29/01/2025

It was really easy process. When I was looking for options Pabau came upon search. Reached out with...

It was really easy process. When I was looking for options Pabau came upon search. Reached out with some caution as not heard about it and my family uses Semble.
But, from the first meeting onwards they surprised me, found very informative, cost effective especially for small business like mine. No hidden costs. Pabau academy is excellent. The staff would reach out and resolve issues quickly

Pros

Ease of use
Cost effective
Good supporting team
Prompt responsiveness

Cons

Not used long to say this
So far good experience

Alternatives Considered

Semble

Reasons for Switching to Pabau

want to try new product as felt semble is quite expensive for small business like mine
Galina
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Pabau 2 is not working properly and causing lots of damage

Reviewed on 16/09/2024

I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change...

I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change it to it.
The software doesn’t work properly.Emails are disappearing from patients cards,you have to create services couple of time in order them to show in the software.I did create service myself 5 times and it still not possible to add it on the invoice.There are lots times when it is simply just not opening ,you have to reload page 10 times in order it to work.Absolutely horrible software.Contacted customer support lots of times,sent video about issues,since July no improvements.It cause massive disruption at work .Very disappointing.

Pros

Pabau 1 was good and easy.
There is nothing I like in Pabau 2 because it still needs to have lots of improvement

Cons

Software Pabau 2 is no working properly.It had tonnes of mistakes in day to day work

Response from Pabau

Hi Galina, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121, and we will endeavor to turn this around.

You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.

Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/

Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Jason
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pabau switch success

Reviewed on 22/11/2024

It has been a good experience and it's great there is always someone you can contact

It has been a good experience and it's great there is always someone you can contact

Pros

has all bases covered and continues to develop

Cons

There are still some features in development.
I would like more free marketing as this is another expense that other systems do not charge for

Ram
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Honest review

Reviewed on 21/01/2025

Great, user friendly, supportive and helpful staff

Great, user friendly, supportive and helpful staff

Pros

Very useful software, made life much easier.

Cons

Slight complicated to start with but easier afterwards

Ruqayyah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Perfect client Calandar scheduler

Reviewed on 10/01/2025

very happy with the calandar scheduler. The support team is very prompt and helpful. I would...

very happy with the calandar scheduler. The support team is very prompt and helpful. I would suggest that there be a wait list as soon as possible as this is a very hand feature.

Pros

Calandar is easy to work with, and the support team is very prompt and helpful.

Cons

There is no wait list, which was a feature in the previous pabau version.

Nagihan
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best service

Reviewed on 06/12/2024

Pros

Quick respond very helpful staff amazing service

Cons

I’m all happy about everything so happy.

Isabelle
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Ten out of ten

Reviewed on 20/12/2024

Great experience with Pabau, taking photos and store them is great.

Great experience with Pabau, taking photos and store them is great.

Pros

Easy to work with and having everything needed in just one platform

Cons

I actually liked everything about Pabau.

Matin
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Nice experience

Reviewed on 20/12/2024

Nice experience working with pabau platform

Nice experience working with pabau platform

Pros

Fitting everything in one platform is great

Cons

Being Difficult to work with at the beginning

Fola
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommend

Reviewed on 27/01/2025

Pabau has completely transformed how we manage our practice! It’s so easy to use, and everything...

Pabau has completely transformed how we manage our practice! It’s so easy to use, and everything from booking appointments to keeping track of patient records is a breeze. The reminders and analytics save so much time, and the support team is fantastic. It’s made our work smoother!

Pros

Slick backend
Highly customisable and intuitive
Exceptional support from dedicated team

Cons

No complaints as it does everything that we require

Elizabeth
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Lots of workarounds

Reviewed on 07/05/2024

It's ok. I am not thrilled about the move to pabau 2 as have had to chase to ensure items are...

It's ok. I am not thrilled about the move to pabau 2 as have had to chase to ensure items are included and am getting very little communication back

Pros

It is a one stop shop and allows us to manage bookings, records and finances all in one place

Cons

We have to use lots of workarounds to track progress so we have many spreadsheets running alongside it and the reporting function is sub par to really get proper detail about what's happening in the business without paying extra for custom reports

Alternatives Considered

TM3 and Jane

Reasons for Choosing Pabau

price and functionality were better than lumeon

Switched From

Lumeon

Reasons for Switching to Pabau

price and functionality/ look and feel of calendar

Response from Pabau

Hi Elizabeth, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau 2 account (including expert help around reporting), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Martina
Overall rating
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Pabau Review

Reviewed on 19/08/2024

Pros

Online booking, support team, reminders,

Cons

It can be complicated to navigate, it often needs corrections

Alternatives Considered

Aesthetic Record

Reasons for Switching to Pabau

It’s known in aesthetic community and many clinics have it

Response from Pabau

Hi Martina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ruth
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Impossible to set the system up and no access to support

Reviewed on 28/03/2024

pretty shady so far. They took my existing customer data quickly but since then I can't get up and...

pretty shady so far. They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for.

Pros

I loved the demo and it appeared to do everything I wanted but there are some serious concerns at this stage.
1. So far the company has charged me over £600 and cannot supply a VAT invoice.
2. I have been trying to access support all week and no one has been able to resolve the issue.
3. The dashboard is different to the video learning films
4. When I signed up I said that I wanted access to support staff to help me configure it. So far there is no response.

Cons

It seems shady. You have no idea where the staff are located - they work weird hours and the answers I have which are genuine support questions are not being answered. I can't even get a call booked in which was part of the "GOLD" onboarding package I signed up to.

Alternatives Considered

ClinicSoftware.com

Reasons for Switching to Pabau

I couldn't even get a demo from Clinic Software!

Response from Pabau

Hi Ruth, Kane here, the guy you had a meeting with last week. I must say I am dissapointed to see your review which has subsequently caused other people not to proceed with the software, when in fact, the team have been on hand to help you - and the main issue was your own router was blocking access to the terminal. I checked the onboaridng with the Onboarding manager and the emails that you have been sent would have contained all the links you needed to book in with our team at the relevant time. In a world where reviews mean to much, I do think to be called shady is not a fair especially as you had not completed the academy which is requested. As I said to you last week, my team are at your full disposal to get setup, and hopefully you will be able to leave a more considered review when you have completed the onboarding and are fully setup. I should also note VAT invoices are always available on request, if you email [email protected] they will resend it. Kane

Emma
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Pabau Support

Reviewed on 18/03/2024

I’ve personally been very pleased with the support. Generally issues are resolved quickly.

I’ve personally been very pleased with the support. Generally issues are resolved quickly.

Pros

The ability to market to clients based on treatment criteria & the reporting function is excellent

Cons

Setting up templates isn’t straightforward if you’re used to using Windows

Alternatives Considered

Phorest

Reasons for Choosing Pabau

It was limited in functionality and the business outgrew it

Switched From

Consentz

Reasons for Switching to Pabau

I felt it was more appropriate for our type of clinic. Phorest seemed more appropriate for a hair or beauty salon

Response from Pabau

Thanks for the review Emma - please ask anyone else in your team to also leave an honest review!

Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com regarding templates and remember you can book 121 success meetings who can help you do this here:-

https://support.pabau.com/meetings/pabau/success-meeting

https://support.pabau.com/meetings/pabau/success-meeting-us

For anyone else considering Phorest - check here https://pabau.com/compare/phorest/

Ellen
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent crm

Reviewed on 03/07/2024

Good customer service, easy to use setup, easy to find information

Good customer service, easy to use setup, easy to find information

Pros

It’s got mostly everything I need minus few features that are coming soon

Cons

A few features aren’t ready that I thought were already functioning

Alternatives Considered

Phorest

Reasons for Choosing Pabau

No gift vouchers packages Not intended for medispa

Switched From

Cliniko

Reasons for Switching to Pabau

Easier use of system Cheaper monthly fee

Response from Pabau

Hi Ellen,

Thank you so much for your review - we are thrilled to have you onboard!
We're constantly rolling out new features and updates – keep an eye for our newsletter!

As a reminder, you can book a call with our Success team anytime to make sure you are getting the most out of our system:
UK hours: https://support.pabau.com/meetings/pabau/success-meeting
US hours: https://support.pabau.com/meetings/pabau/success-meeting-us

Best wishes, Thiago

Tracy
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A good CRM for clinic management

Reviewed on 15/07/2024

Pros

Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily

Cons

The SMS system is much more costly than other platform

Alternatives Considered

ClinicSoftware.com

Switched From

iClinic

Reasons for Switching to Pabau

Price and familarity with the software

Response from Pabau

Hi Tracy, thanks for the review. To help you with the setup and get the most out of Pabau (including help with integrations) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.

On top of that, 2 additional resources available to you 24/7 that we would also recommend are:

- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

Abhi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pabau Review

Reviewed on 03/04/2024

The set up and implementation was extremely easy and smooth. Customer Service has been great so...

The set up and implementation was extremely easy and smooth. Customer Service has been great so far.

Pricing has to be competitive and certain features need to be improved

Pros

I liked the Calendar feature, REcords Management feature, Templates are handy, Marking for Botox etc are compatible, Notifications are well designed.

Cons

The least I liked is their PRescription feature which is complicated to use. Also the birthday templates are not fancy. Customer review template is also not up to the mark.

Response from Pabau

Hi Abhi, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including setup of prescriptions and templates) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Maryam
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Poor customer service

Reviewed on 24/06/2024

Overall Pabau does what it needs to until it doesnt. The software glitches and customer service is...

Overall Pabau does what it needs to until it doesnt. The software glitches and customer service is appalling. THE ABSOLUTE WORST. I have not been able to see my schedule for over 7 weeks and keep being told that it is in the process of being rectified by 'x' date and it does not. I can not speak to anyone and I am stuck. Find a company with better support!

Pros

I had used it at a different practice and wanted to stay consistent

Cons

Pabau has THE WORST customer service. Do not expect to speak to anyone. There is a standard response and issues routinely take 6-8 weeks to rectify. I have had 2 issues in the last two years and both incredibly frustrating- there is no contact person and there is no accuracy to when they will fix a problem. There is no apology and no attempt to help the situation.

Response from Pabau

Maryam

We both know this review is littered with inaccuracies and we communicated on email and showed our team had in fact been more than helpful with your issues. The nature of development is some issues take longer to solve than others based on priority and how many clients are impacted, we are more than happy to deal with clients and work with them to make the system better , but when faced with nothing but lies from someone who supposedly understands how reviews can impact a business it’s surprising you have taken it upon yourself to not only give an inaccurate review, but may put others off by the fact you have downright lied. Our offboarding team will be in touch to help you find a new provider as clearly Pabau is not for you.

Sarojben
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Attractiveness for Pabau's Software Use

Reviewed on 25/07/2024

Pros

All patient records are secure and easy to access with a PIN, if necessary. Reports can be pulled regularly to monitor business performance. Lastly, there is extensive support from the training team to make use of Pabau to the fullest.

Cons

Pabau can create a more user friendly experience when adding forms. The ability to customize to one's liking is a difficult journey that would require more extensive skill to make happen.

Response from Pabau

Hi Sarojben, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including expert help around adding and customizing medical forms) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Sandra
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

DO NOT USE PABAU !

Reviewed on 21/06/2024

PABAU product is very very bad also on trust pilot they got so many bad reviews that they have...

PABAU product is very very bad also on trust pilot they got so many bad reviews that they have removed their company name from it. Well customers can still seee their company real reviews 1* !

Pros

PABAU app doesn’t work it redirect to website. PABAU newsletters once sent are totally different that how you design them on system. Contacts failing payments not going through. While project is a mess do not risk to bankrupt your business !

Cons

Do not use PABAU for your business honestly you will lose out badly!

Response from Pabau

Hi Sandra, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121 and we will endeavor to turn this around.

We look forward to hearing from you.

Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. In the meantime, 2 additional resources available to you 24/7 that we would also recommend are:

- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/

P.P.S. You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.

Sophie
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pabau 2 Migration

Reviewed on 24/06/2024

Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out...

Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course

Pros

I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online

Cons

Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again

Response from Pabau

Hi Sophie,

Thank you for your review, and we're thrilled to have you on board Pabau 2!

Indeed there are some automations that need to be set up again with the upgrade – it would be covered on the 'Upgrading to Pabau 2 guide'. If you have any questions or need assistance, you can book a 121 meeting anytime with the team, 21 hours a day via the folllowing links: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via support.pabau.com and log a ticket for anything outstanding via mytickets.pabau.com.

Thiago

Jasmine
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pabau review

Reviewed on 30/07/2024

great and really happy. They have a lot of great options available.

great and really happy. They have a lot of great options available.

Pros

great support! They are always there to help when it is needed.

Cons

some blips when moving over systems but this is all resolved.

Response from Pabau

Hi Jasmine, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Hannah
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Pabau is a great way of keeping track of all your clients and appointments

Reviewed on 01/03/2024

very good, It helps keep the practice running effectively.

very good, It helps keep the practice running effectively.

Pros

easy to use, manages everything efficiently

Cons

when there are occasional outages and the system doesn't work for an hour or so.

Response from Pabau

Thanks for the review Hannah - please ask anyone else in your team to also leave an honest review!

Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:-

https://support.pabau.com/meetings/pabau/success-meeting

https://support.pabau.com/meetings/pabau/success-meeting-us

Corina
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good booking system

Reviewed on 07/11/2024

Pabau’s invoicing and payment processing are seamless too, helping us keep our finances organized...

Pabau’s invoicing and payment processing are seamless too, helping us keep our finances organized and professional. We also use Pabau’s automated reminders, which clients appreciate and reduce no-shows significantly.

Pros

Pabau has allowed us to focus more on delivering exceptional service to our clients by making our backend operations much more efficient and professional.

Cons

One minor area of improvement would be the learning curve; there are a lot of features to explore, so onboarding took some time. However, their support team has been responsive and helpful, answering our questions promptly and even offering training sessions.

Beatrice
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Lacking US support

Reviewed on 24/09/2023

I don’t know how the UK is but I can tell you that they are really lacking support for US users. I...

I don’t know how the UK is but I can tell you that they are really lacking support for US users. I love all the features but ever since they move to a newer version everything is not working smoothly. I am seeing so many technical errors and I can’t even talk to a person. I have to email back and forth not getting any solution from them. I have to figure out everything myself. I just want to cry with business being so busy and now I have to worry about this. I don’t even know where to start but there’s 100 things that’s now working right. So embarrassing for the clients. Email is not working. Invoice is not working. Services is not working properly. To name e few! I was content and happy with Pabau classic and pabau 2 looks pretty good but there’s just too many things not working right.

Pros

They have all the features you could ever need for a successful medspa

Cons

The support here in US is so bad. Ever since they upgraded to pabau 2 there’s too many technical issues and I can’t get ahold of them

Response from Pabau

Hi Beatrice, I am not sure why you are struggling with getting support? You can book a 121 meeting anytime, available 21 hours a day via the following link (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.

Additionally, explore these resources available 24/7 - https://pabau.com/support-centre/

Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/