Bigin by Zoho CRM Reviews

Our whole team was able to onboard in under two days, and it has been extremely intuitive for us to use.

The way their email toppers and incoming contacts works is a bit cumbersome

I like having simplicity and a CRM that creates value, without having to spend extra time understanding several features I will not need

I would like to have more integration options

I liked using Bigin to manage a couple of basic pipelines and track leads through the process.

I wasn't able to delete/modify some of the built in pipeline features which meant rebuilding them. Not a huge deal.

This is Best for small businesses. and very easy to handle the lead and can track everything including the products offered

activity tracker where we can track everything also WhatsApp and email integration

Ease of Use, Best features for Real Estate

Wanted more automation also still figuring out how to make automatic income computation

User friendly and buget friendly. I am using this becasue of automation, not very costly, and function wise it is very good. customer care are not very good, they do not help immediately, need to wait for few days only then call back.

need function like invoice and project tracking as well

Simple and easy-to-use CRM. The pipelines make it easy to keep track of our progress in client admissions.

It would be nice to have an 2 way SMS feature built in to link with Twilio.

I being the director of a financial Institution, highly recommend Bigin Zoho CRM for all startups and SMES, it gives you ease of your data and sales pipeline management.

Nothing as such i can say i did not like.

The integration was super easy and self-explanatory. Bigin works well with our accounting and marketing systems and there are no data silos.

The data synchronization with Zoho Books sometimes stops working.

Love that I can customize workflows, and store e-mail templates to reduce the time cost of doing everyday things with more precision.

Would be great if the tasks sent reminders for the day they were due rather than on the day they are set.

amazing crm i liked Ui,Usablity easy integrations,easy to train team

whatsapp integration can be aded as we run ads and get leads through it

The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM.

The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines.

Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that.

Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying)

The most simplest and easiest CRM system for small business. the fact that it is focused enough to get small business starting is exactly what I love about the CRM. no cluster features to confused user off.

the pricing structure is a bit more expensive for the targeted users since its focus to small business owners

The pipeline is simple to manage, but it's clear that this is not a CRM system that was designed for financial services.

Bigin is very inflexible and amends or additions to your setup come at a cost. The system is also very basic and clunky: for example, dashboard reports cannot be exported as a view of the whole report, instead you only have the option to export an individual graph at a time.

Ease of use and setup is super easy. Additionally feature to automate is really cool.

The premium subscription is a bit on higher side.