Bigin by Zoho CRM Reviews

Loved the product and its affordable pricing. It has so many feature required for customer customer and CRM functionality. I am happy choosing the Begin :)

Though it has WhatsApp API looking forward to have WhatsApp Automation to handle initicial customer query

It is really convenient to setup and onboard users.
We tried a simplified process for one of our teams instead of using Zoho CRM (full one), but in the end lacked some functionalities here.

Limited customizing options, overall not so useful from mobile in our case.

Where it shines uniquely for me is its ability to be repurposed for any internal process that requires a pipeline - support desk, projects, expense requests, HR onboarding. It achieves this by letting you use any module independently to the others. Say you build a pipeline for HR onboarding. You don't need to associate a deal with a company - which wouldn't make sense in this context. Or a pipeline for projects - there's no requirement to attach a contact.

It is missing an elegant way to generate proposals or live working docs to share with clients but there are workarounds as you can connect Bigin to many of Zoho's other products. I think this is not a deal-breaker considering Bigin is a simplified platform aimed at small business operators who don't have specialised IT knowledge to implement and administrate a CRM.

Simplicity of it dashboard, its easy for anyone in you team to see where the workflow pipeline is at.

Nothing for me to be a frustration or issue at present

Efficient and easy management for small business

Nothing as of now. I wil notify once I find any cons

The simplicity of use. I highly recommend for someone who didn't use a CRM before

Nothing. I liked everything although I needed to check a few tutorials to know how to use it

Simple integration, intuitive and beautiful interface; easy to navigate.

The Contact Module and Email Templates for mass emailing.

interface is very helpful and it is best to manage

there is no cons for me i am using it properly and it solve my basic things easily

Features and Offerings are perfect and awesome

Pricing and the integration Bigin provides are best

We utilize Bigin by Zoho CRM to meticulously monitor and manage our leads on prospective clients and sales. This comprehensive system ensures that our entire organization maintains a clear and up-to-date understanding of who has interacted with each client, the details of those interactions, and the current status of their engagement with our services. It's simplicity is its best asset and the biggest downside i'd say.

Some of the biggest problem i've seen so far is the implementation of phone calls, wich are not as easily tracked if you don't use their platform to make the call. The customer support is reactive so far, but the lack of different languages can be a downside compared to the competitors on the market. Some advanced feature for integration are missing, but that is to be expected from a product wich is aimed at small teams/enterprises.

Bigin's visual pipeline made it clear where each deal stood, so I never missed a beat.

While Bigin was great, I would have liked more options to customize how I tracked my deals.

I've been exploring CRM programs for some time now. As a small business owner, I've checked out popular options like HubSpot, Pipedrive, and Monday. However, I struggled to find one with the best email integration. Then, I came across Bigin. It's more affordable and offers everything a small business requires. Setting up email and WhatsApp integrations was straightforward.

The developers even made a WhatsApp integration specifically for small businesses. I think soon we'll get access to WhatsApp's marketing and service tools too, which would be fantastic.

And if developers add Facebook Meta Business integration, Bigin will cover everything a small business needs.

I love that it fits my small business and doesn't overwhelm or clutter with tools I don't need.

There is really no feature that wasn't useful in some way.

I like easy it was to use and keep things organized. It takes the stress out of managing projects.

I am still learning what customization feature I may have for six sigma type projects, but it has been easier for me to use than Asana and some other software.

accessible even for small businesses and individuals without a technical background. The setup process is straightforward, allowing users to get up and running quickly. Its integration with other Zoho applications and third-party tools is seamless, providing a cohesive ecosystem for managing various business operations. The pipeline management feature is particularly impressive, offering clear visualizations of sales stages and helping to track progress effectively. Additionally, the mobile app ensures that users can manage their customer relationships on the go. Overall, Bigin combines simplicity with robust functionality, making it an excellent choice for those looking to streamline their CRM processes without the complexity of larger CRM systems.

What I liked least about Bigin by Zoho CRM was its limited customization options, which made it challenging to tailor the CRM to specific business needs.

BigIn for Gmail has been a game-changer for managing my emails and sales pipeline efficiently! The seamless integration with Gmail makes it incredibly easy to track leads, manage contacts, and update deals directly from my inbox. It's intuitive, user-friendly, and has streamlined my workflow significantly. Highly recommend this extension for anyone looking to enhance their email and CRM management!

Not much, didn't face any trouble with it till now

PIPELINE MANAGEMENT
Whatsapp Connection
GMAIL CONNECTION

BULK Whatsapp Function Not Available, Zoho Social Should Also Be Available

Easy to use workflow, the ability to customize the pipelines and makes it easier to manage contacts.

I still have to try the phonecalls and mail features and I haven't found many cons as it has what my small business needs.

The ease of access and usage is the best part of this CRM. Even interns with no experience with any CRM can easily use and manage this without fail.

There are some limitations for a startup in the long run. As in eventually as the company grows we would definitely need to move away to a more extensive CRM platform.