--- description: Learn more about Cisco Unified Communications Manager. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Cisco Unified Communications Manager Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Cisco Unified Communications Manager](/software/131607/cisco-unified-communications-manager) # Cisco Unified Communications Manager Canonical: https://www.getapp.com.au/software/131607/cisco-unified-communications-manager Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/131607/cisco-unified-communications-manager?page=2) > Cisco Unified Communications Manager (formerly CallManager) helps businesses connect and collaborate with teams via IP telephony, voice \& video calling, messaging, and more. The activation code onboarding functionality lets users create phone records without a phone’s MAC address. > > Verdict: Rated **4.3/5** by 78 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 78 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cisco - **Founded**: 2010 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Cisco for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Transfer - Caller ID - Communication Management - Conferencing - IVR - Mobile Access - Multi-Channel Communication - Third-Party Integrations - Two-Way Audio & Video - Unified Communications - Video Call Recording - Video Conferencing - Voice Mail ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Unified Communications Software](https://www.getapp.com.au/directory/599/unified-communications/software) - [Softphone Software](https://www.getapp.com.au/directory/1493/softphone/software) ## Alternatives 1. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews) 2. [Wildix](https://www.getapp.com.au/software/2045027/wildix) — 4.7/5 (209 reviews) 3. [Microsoft Teams](https://www.getapp.com.au/software/105615/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Zoom Workplace](https://www.getapp.com.au/software/111633/zoom) — 4.6/5 (14526 reviews) 5. [Flock](https://www.getapp.com.au/software/111621/flock) — 4.5/5 (344 reviews) ## Reviews ### "Cisco Unified Communication Manager (CUCM) 12.5" — 5.0/5 > **Verified Reviewer** | *22 April 2022* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Multi party conference, no distortion in voice, highly reliability, safe > > **Cons**: Good software, sometime TEC support is not up to the mark ----- ### "Cisco call manage is best one and voice quality is really good" — 5.0/5 > **Verified Reviewer** | *6 May 2022* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: Voice quality is really impressive through the VPN connectivity. We can also use ip-phone application on desktop/laptop and use as a soft phone. > > **Cons**: While using soft phone, application got stuck if we switch headphones. ----- ### "Robust product set with strong functionality but a lot to learn" — 3.0/5 > **Matthew** | *27 November 2018* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: - Extremely robust feature set with depth in configuration and customization. - Diversified technology with a strong security interface. - Configuration rich interfaces with strong delineation of permission sets and redirects. - Administrative overhead easily reduced by account permissions sets > > **Cons**: - So robust can feel a bit overwhelming (version specific) - Deployment time frames can be long from purchase to full production implementation (good support though) - More hardware specific as far as integration than some other agnostic products. > > Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management. ----- ### "No Joke - Its a phone system." — 5.0/5 > **Verified Reviewer** | *4 May 2018* > > **Pros**: Number 1 - Cisco. - Inherited this phone system about 4 years ago. Self taught how to use and configure. Have since installed 4 more systems for other customers - feature rich - must have extensive Cisco knowledge. > > **Cons**: Must have extensive Cisco knowledge. Classes, trainings and certifications recommended. This is not an easy system to learn or implement, and there are many many variables ----- ### "Enterprise grade VoIP but needs dedicated staff" — 5.0/5 > **Verified Reviewer** | *18 December 2017* | Computer Software > > **Pros**: The thing I like most about this software is a combination of the full feature set and the high quality of support from manufacturer. > > **Cons**: The thing I like least about this software is the complexity of configuration. Cisco is great about giving many options or nerd knobs to turn, however the UI needs a overhaul to make newer features easier to configure/find. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/131607/cisco-unified-communications-manager?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/131607/cisco-unified-communications-manager) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data