Hero Reviews

Hero provides, clear and concise reporting - easy to analyse

We haven't yet discovered many cons with Hero!

I like that I go onto HERO and do up a quote in a timely fashion. It takes me mere minutes to pop off an email to someone. And I absolutely love sending people quotes and the quick payment method. Or if an adjustment needs to be made I can adjust very quickly also!

There are a few things that can cause confusion. For example having to make sure a quote number matches in each corner. But in general alot of the software features help protect you from booking something in error.

Love the system and clear lines, super easy to use and thousands of suppliers to choose from. Love the weekly pay structures and invoice system and the super friendly live support with instant answers to all your questions. All round a perfect system to use!

Would be nice to see even more suppliers coming on board!

How easy it is to use this platform on all levels including Sales and Reporting/Admin! Another major Pro is the incredible response time and care of the online customer service team when they are needed, which honestly is on the rare occasion due to the incredible functionality of the system.

Very little in the way of cons here. The only exception would be that some local tourism providers are taking a while to get onboard with HERO as they aren't seeing the benefits quickly enough. This is just delaying me being able to use HERO effectively with them. This is changing rapidly and this Con is really just a selfish/lazy one on my part!

We seem to little or no issues in sales department using this software.

Nothing really they're great business that have great software they just need more retail stores using their channel.

I found Hero easy to come to grips with- it's pretty intuitive, and with the training videos you pick up the software pretty quick.
Have yet to integrate it with my site though.

Using Hero on mobile is a bit touch and go- usually, I have to switch to desktop site to edit quote and passenger details.

Easy to use and good layout. Always someone online to chat if needed

Its not working on every internet browser

The service, the guys reply so fast if you got questions or need something!

that they are not always online on sunday :p

Extremely easy to use and Fast.... they’ve nailed the UX. Also, they have great customer support where you can speak with someone if there are any issues or if you have a query.

It’s perfect for most regions - but more integrations with overseas suppliers would make it a more complete solution.

Hero is easy to use , the team is always available on the tchat when i have any questions. The equote are amazing for our customer

Nothing specific, expect sometimes some products aren't live availibilites.

Auto payments make reconciling a breeze each month

No problems encountered with using the product

Easy to use - great support. Well priced

The invoicing needs option to match to our accounting invoices

Just all the products in one system. In this way I can make customized itineraries for my customers. And even help people while they are travelling

Maybe the invoice system with the REM invoices. There could be a change maybe.

Hero are a fantastic platform, they are easy to work with and supportive of our products. The team are friendly and always responsive. I highly recommend them!

There is nothing that I don't like about working with Hero

Super easy to use and customise.
Great UI for both our team and customers
Easy access to all tools we need

Would be good to be able to customise colour schemes slightly, but that's a very small change!

Hero is the easiest, fastest system to load products into. Their staff are very helpful and happy to lend a hand.

I just wish every seller on the planet used Hero, it'd make my job so much easier!

Hero’s software is really user-friendly and provides great reporting insights on performance of agencies and agents. I like that I don’t have to update our products individually too as the way they list multiple product with dynamic pricing is smart.

It was originally difficult to understand the commission structure of different agents in the backend.

This software is easy to use, automatic invoicing every week is ideal for cash flow in the business. Simple to connect with travel agents and they are always there to help when needed!

I have yet to find any serious issues with anything here. First off it was interesting getting my head around but every new platform is.

I love how easy it is to access sales reports, make claims and view invoices and remittances. The process from making a booking to receiving payment is extremely simple and saves time on handling and chasing payments.

I think adding the ability for some businesses to disallow open dated vouchers would be helpful. We never take open dated bookings and therefore would love for this function to not be available on our vouchers (a date must be added).

It is really user friendly and we have really nice support team looking after us.

It is a bit time consuming to cancel single nights from a voucher valid for a few night.
At the moment we have to cancel the whole voucher and re-book the nights.

The software has a great look and is really easy to use. There are a lot of little tools that makes a travel agent's life easier. And the customer service team is always available to help and is very responsive (and fast) if you need anything which is great!
The vouchers are also really good and looks more professionnal.

The only cons I have are that not all products are on it and products aren't always updated well (which we know is the TO responsibility but still can be a problem as a travel agent)

Like that you can see multiple suppliers on one platform and send guests quotes to book later

Find it confusing to use, lots of different requirements in order to get a quote. Lots of clicks. Seems easier to call a company to book instead of using hero.

The ability for our staff to make bookings for multiple vendors in one place and streamline commission payments.

I don't feel that Hero is intuative for users that might be used to online shopping where the system takes you to the next step. It's been particularly challenging to get users onboard to use the system if they aren't overly confident in their IT skills.

Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding.

That you can't call someone for customer support.

Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results.

Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund.

Easy to set up, easy to use, good customer service interface , great reports and has proven its integrity over the past few years.

could clear up the dashboard to make it easier to navigate.