Hero Reviews

The service, the guys reply so fast if you got questions or need something!

that they are not always online on sunday :p

Easy to use and good layout. Always someone online to chat if needed

Its not working on every internet browser

I found Hero easy to come to grips with- it's pretty intuitive, and with the training videos you pick up the software pretty quick.
Have yet to integrate it with my site though.

Using Hero on mobile is a bit touch and go- usually, I have to switch to desktop site to edit quote and passenger details.

We seem to little or no issues in sales department using this software.

Nothing really they're great business that have great software they just need more retail stores using their channel.

How easy it is to use this platform on all levels including Sales and Reporting/Admin! Another major Pro is the incredible response time and care of the online customer service team when they are needed, which honestly is on the rare occasion due to the incredible functionality of the system.

Very little in the way of cons here. The only exception would be that some local tourism providers are taking a while to get onboard with HERO as they aren't seeing the benefits quickly enough. This is just delaying me being able to use HERO effectively with them. This is changing rapidly and this Con is really just a selfish/lazy one on my part!

Love the system and clear lines, super easy to use and thousands of suppliers to choose from. Love the weekly pay structures and invoice system and the super friendly live support with instant answers to all your questions. All round a perfect system to use!

Would be nice to see even more suppliers coming on board!

I like that I go onto HERO and do up a quote in a timely fashion. It takes me mere minutes to pop off an email to someone. And I absolutely love sending people quotes and the quick payment method. Or if an adjustment needs to be made I can adjust very quickly also!

There are a few things that can cause confusion. For example having to make sure a quote number matches in each corner. But in general alot of the software features help protect you from booking something in error.

Hero provides, clear and concise reporting - easy to analyse

We haven't yet discovered many cons with Hero!

It does exactly what it says on the tin. Incredible functionality and the support is there when you need it.

I haven't noticed any major issues, anything small is fixed as soon as possible

This software is the easiest one I've ever used and I think that's the most important to avoid wasting time and be more effective

Nothing at this stage but a the beginning we had to update some products

Easy and quick bookings.
All administrative task are looked after.

Difficult to book Premier bus service
Some tour suppliers are missing

I like the ease of claiming vouchers, how there are more than one option to claim.
Support is quick and helpful

More options to access the individual bookings
Claim history sorted from newest to oldest

User-friendly website, well laid out and great feedback response from the customer service team! Quick money dispersal which is also a huge plus.

I have not come across any cons, this is reliable software!

Easy to use and they really think of UX for differnt types of users

This software is not yet the default option for our industry, it will get there.

Live online booking software for adventure tourism market. Australian and NZ based. Adjustable commissions. Provides Travel Documents. Quotes for clients. Own Payment Merchant option. Flexibility for Agent use for direct booking and website bookings.

Great experience with bookings but I had difficulty tailoring to my website needs and vision. However, staff are will work with you to sort that out.

The HERO platform is very user friendly offering a seamless interface to navigate and upload products as well as offering an API connection to most reservation systems. Auto redemptions and payments is a huge time saver and I have found the customer support outstanding.

I have not experienced any cons with this system so far!

Very easy to use, clear and amazing customer service/live chat.

No software cons but would like more live chat assistance on weekends/evenings.

Hero is user-friendly, easy to use and offer tools which allow me to close sales much quicker than any other booking platform I used in the past.

the system Glitch which happened sometimes

-Easy to use
-Good customer support
-Nice layout
-Lots of Products

-Sometimes prices are not up to date (but that is due to the website of the touroperators)

Very easy to train on and auto remittances cut man hours.

Like any tech it has had occasional issues (although significantly less than other platforms I have used) however no long lasting cons as the turnaround on anything raised is great.

Easy to use with live availability and very efficient for the agent to use. Easy API interfacing for a direct pull of information from our reservations system.

Pricing tables with multiple agent commission levels can be challenging, however, the team have worked hard to integrate.

easy to use, plenty of live availability products, great support

cancellation process of a single night is very complicated (always have to cancel the whole hostel stay and rebook nights)

Hero works perfectly for our business needs. The team made it easy for us to roll over to Hero from our previous system. As a business owner, it was easy to understand and use with limited exposure. Staff members have also found it quick to pick up and easy to use.
I feel the system is a huge time saver and has saved me $$$$$ in labour over the years.

I have had no negative experiences with Hero.

Working with a tech system that understands the needs and wants of the user is important, the team at Hero do that and more. There delivery of service is supportive, transparent and honest. It's user-friendly interface allows the user to manage product listings quickly and efficiently.

Obviously every system has its integration limitations, however we've found Hero to be one of the better platforms to handle the complexity of our product offerings and experiences.

- It's so easy to use / train new staff
- Outstanding support
- Great visibility of commission (% and amount)
- Weekly invoicing
- Zero issues with any types of payments
- Timeline view for product availability

None really.
Whenever there's some glitch it gets fixed so fast after contacting the lovely support team
#GoHero