Hero Reviews

Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding.

That you can't call someone for customer support.

Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results.

Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund.

Very simple and easy to use, an easily accessible And usable platform and great customer support. Can’t fault Hero at all.

I cannot fault this product at all. My only recommendation would be to integrate with my booking system, which they have advised is in the pipeline anyway.

I like that I go onto HERO and do up a quote in a timely fashion. It takes me mere minutes to pop off an email to someone. And I absolutely love sending people quotes and the quick payment method. Or if an adjustment needs to be made I can adjust very quickly also!

There are a few things that can cause confusion. For example having to make sure a quote number matches in each corner. But in general alot of the software features help protect you from booking something in error.

easy to use, plenty of live availability products, great support

cancellation process of a single night is very complicated (always have to cancel the whole hostel stay and rebook nights)

-Easy to use
-Good customer support
-Nice layout
-Lots of Products

-Sometimes prices are not up to date (but that is due to the website of the touroperators)

The HERO platform is very user friendly offering a seamless interface to navigate and upload products as well as offering an API connection to most reservation systems. Auto redemptions and payments is a huge time saver and I have found the customer support outstanding.

I have not experienced any cons with this system so far!

Very easy to use and pretty reliable. Low costs. Live chat really useful for starters and solving issues

Would need email notifications for payments.
Need to get much more updates with tour pricing, pick up locations etc

Super easy to use and customise.
Great UI for both our team and customers
Easy access to all tools we need

Would be good to be able to customise colour schemes slightly, but that's a very small change!

Easy to use and they really think of UX for differnt types of users

This software is not yet the default option for our industry, it will get there.

Hero is the easiest, fastest system to load products into. Their staff are very helpful and happy to lend a hand.

I just wish every seller on the planet used Hero, it'd make my job so much easier!

I like the ease of claiming vouchers, how there are more than one option to claim.
Support is quick and helpful

More options to access the individual bookings
Claim history sorted from newest to oldest

Easy to use, keep track of bookings and agents using the system

Takes too long to recieve payment from agents, which can slow cash flow.

Hero’s software is really user-friendly and provides great reporting insights on performance of agencies and agents. I like that I don’t have to update our products individually too as the way they list multiple product with dynamic pricing is smart.

It was originally difficult to understand the commission structure of different agents in the backend.

Easy to use - great support. Well priced

The invoicing needs option to match to our accounting invoices

Hero offers the ability to take control of rate negotiations.

Some booking processes are longer than other portals

Like that you can see multiple suppliers on one platform and send guests quotes to book later

Find it confusing to use, lots of different requirements in order to get a quote. Lots of clicks. Seems easier to call a company to book instead of using hero.

- It's so easy to use / train new staff
- Outstanding support
- Great visibility of commission (% and amount)
- Weekly invoicing
- Zero issues with any types of payments
- Timeline view for product availability

None really.
Whenever there's some glitch it gets fixed so fast after contacting the lovely support team
#GoHero

Working with a tech system that understands the needs and wants of the user is important, the team at Hero do that and more. There delivery of service is supportive, transparent and honest. It's user-friendly interface allows the user to manage product listings quickly and efficiently.

Obviously every system has its integration limitations, however we've found Hero to be one of the better platforms to handle the complexity of our product offerings and experiences.

Hero works perfectly for our business needs. The team made it easy for us to roll over to Hero from our previous system. As a business owner, it was easy to understand and use with limited exposure. Staff members have also found it quick to pick up and easy to use.
I feel the system is a huge time saver and has saved me $$$$$ in labour over the years.

I have had no negative experiences with Hero.

Easy to use with live availability and very efficient for the agent to use. Easy API interfacing for a direct pull of information from our reservations system.

Pricing tables with multiple agent commission levels can be challenging, however, the team have worked hard to integrate.

Personality, the team running it is fantastic. Easy to contact and they work fast. They offer most products in Australia, and more and more in New Zealand, Canada and other places in the world. New products are being added daily and the system looks great too.

Some products aren't always up to date. Cancellation policies or fares aren't loaded correctly, which could be improved a bit. I do think though, that the responsibility for this lays by the tour operator or accommodation provider, rather than by Hero themselves.

I find the software is easy to navigate around and I can always find what I am looking for.

On occasions we need to amend supplier prices and it doesn't allow me to do this automatically so I need to contact Hero.

Very easy to train on and auto remittances cut man hours.

Like any tech it has had occasional issues (although significantly less than other platforms I have used) however no long lasting cons as the turnaround on anything raised is great.

It;s very easy to use, check pricing & detailed information of tours. Someone always on hand is I have any questions.

More tours and activities could be added.