Square Online

4.7 (301)
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Website designing tool for eCommerce businesses

Overall rating

4.7 /5
(301)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.4/5

96%
recommended this app
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301 Reviews

Amber
Amber
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

I made a quick website since I was already using their POS and appointments

Reviewed on 14/07/2022

Easy and satisfying to use. It's not as customizable as SquareSpace, but it looks good and...

Easy and satisfying to use. It's not as customizable as SquareSpace, but it looks good and integrates with a decent amount of third party apps.

Pros

I like how easy it was to create a simple website that looks good and works well with little issue.

Cons

Square Online is meant to go along with their other services, such as POS, inventory management, online shops, appointments, etc. It's not trying to be highly customizable, but it is just customizable enough to do a fine job for most small businesses.

Alternatives Considered

Squarespace

Reasons for Switching to Square Online

I needed something fast with a short learning curve.
Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Square Review

Reviewed on 16/06/2021

Been using Square online in terms of website building, CRM marketing and getting clients on board...

Been using Square online in terms of website building, CRM marketing and getting clients on board with a subscription service.

Pros

Really enjoy the point of sale software & hardware, the invoicing ability and the CRM tools that are available with the marketing tools that you can subscribe for.

Cons

The inability to do instant transfers until you've processed a certain amount of payments, payroll fees being deducted per payment versus per service.

Reasons for Switching to Square Online

To combine all of those needs and be able to have a process whereby I can pay people, build a website and process invoices.
Sergey
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Tech malfunctions. Money kept.

Reviewed on 03/02/2023

My wife and I run a business which has a trust account connected to Square. We signed up and had...

My wife and I run a business which has a trust account connected to Square. We signed up and had one of our client made our first transaction. Square put money on hold in March 2022 and still keeps it. We have called Square for a resolution and they keep telling us that their technology malfunctioned and they are looking into it. The amount our client paid was almost $20,000, which was supposed to be used to rent their home. Imagine the frustration when that rent wasn’t happening and Square keeps the money for almost a year!! Then Square representative said the money was finally available and will be deposited to our bank. But instead, Square tech tried taking another almost $20,000 from our bank! Thanks to Bank of America who blocked the transaction as fraud. Square is a fraud indeed!! Now our Square account shows zero balance and we still did not get the money to refund to our client. What a sham! They say they are in technology business….

Pros

Nothing. It blocked the very first transaction and we had no chance to experience it. No reason was explained to us other than technical difficulties.

Cons

Malfunctions from the very first use and for almost a year. Scary. Over $20000 kept by Square for no reason and with no explanation.

Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Square Online. Simple and Functional

Reviewed on 16/11/2024

Square Online was easy to set up since I was already using Square POS.

Square Online was easy to set up since I was already using Square POS.

Pros

Square Online was easy to set up and use for my vending needs.

Cons

There isn't as much design customization as I'd like.

Heather
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Excellent Product with Hidden Costs!!

Reviewed on 25/10/2022

Functionality of the website and operation is excellent. Customer service and knowledge of staff ...

Functionality of the website and operation is excellent. Customer service and knowledge of staff is not what it should be and information regarding fees is unclear.

Pros

I loved how easy everything was and that it was very similar to the way Apple products work.

Cons

There are a LOT of hidden costs with Square. We were going to use Square for our entire operation as it has features for a food business that no one else in the market has. Unfortunately Square charge 50p per online order that is not explained clearly on their website. As we process thousands of orders per week that cost is huge compared to rivals. Square were unable to provide an explanation of what that 50p per order was for and as it can’t be justified we cannot transfer our complete customer base to Square.

Alternatives Considered

Shopify

Reasons for Switching to Square Online

We only use Square for selected customers at certain festivals.
Caretha
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review For Square

Reviewed on 22/06/2021

Great ! Experience and they are top the line merchant services that I have ever known.
I look...

Great ! Experience and they are top the line merchant services that I have ever known.
I look forward to more upgrades like Weebly and more of their great , convenient , easy to use, feature and services.

Pros

The merchant service fit my business industry, products and services. The upgrade of services and feature are awesome!

Cons

Need a easy shipping on the online website shipping admin with the weight, shipping prices and a easier one time payment link just for businesses without the campaign because it is political. So make a separate link that fits embed code on the features and make it easier to embed. And I can not receive what ever business sales amount of a purchase over 50,000.00 each transactions. I have to make partial payments through the website for one purchase transaction (For Example: if a sale is 115,000 and the transaction only excepts 50,000.00 per transaction; so there will have to be 3 purchase transactions. That's horrible. I need only one transaction per purchase at any price and they can still add other purchases if selected and add to total.

Chris
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I’ll never go back to a “typical” credit card processor again

Reviewed on 15/06/2021

During this time where people are still a little wary of dining in restaurants, square online has...

During this time where people are still a little wary of dining in restaurants, square online has been a vital tool in helping me serve customers through delivery and pickup.

Pros

I love almost everything about square. The way it catalogs all of my merchandise to the ease of access for customer info, do building my website to managing payroll and the loyalty program that engages my customers and makes shopping with me more fun for them.

Cons

There really isn’t much I can think of here, square really packs a punch but they could add a “processing fee” option where we can pass the credit card processing percentage on to the customer and remove it as a “cash incentive”

Rachel
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tool built for small business owners who need a simple, effective system

Reviewed on 10/05/2024

Overall my experience with Square Online has been really positive. It's made my business more...

Overall my experience with Square Online has been really positive. It's made my business more stream lined and professional and helped me stay organized and on top of customer management and invoicing.

Pros

I have been using Square online to run my small business for eight months now and it has been extremely helpful. I use it to input all of my customers information and quickly and easily build out invoices for them, send invoices, accept payments and send customers receipts. I run a service-based business where I have to travel to and from my clients, Square has allowed me to set up and use their item catalogue so that I can bill all of my services on the fly and send to my customers even while I'm out of the office on my mobile device. It allows my customers to make payments to me easily, so I don't even have to have a part in the payment processing and takes out one more step for me as I am travelling to the next client.

Cons

I wish that it had a little bit more customization and design for my invoices and would allow me to personalize the messages it sends to my customers. I'd like to have more of my social media highlighted on the invoices and ways for my customers to connect with me more. I also which that Square was a little more tailored to service based businesses, as the items list always shows as an inventory item and asks about shipping, which is not something I need for my business and I wish I could tailor the experience to my service based business better.

Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Square Online from a Salon's Perspective: A Mixed Bag

Reviewed on 28/03/2024

Pros

Square Online has been a boon for our salon's transaction management and e-commerce. Its user-friendly interface allowed us to quickly adapt, facilitating smooth credit card payments for our customers. The platform's robust analytics have been key in overseeing profits and tax, offering clear insights that guide our business decisions. Additionally, the seamless integration with Square's ecosystem streamlines operations, from inventory management to customer payments, enhancing overall efficiency and the customer payment experience.

Cons

However, Square Online isn't without its drawbacks. Customization of the online store is somewhat limited, posing challenges for salons looking to create a unique online presence. While it performs well for basic e-commerce needs, those requiring deeper customization or unique branding might find it lacking.

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

All Square, but will Shop-If-I have a need/opportunity to try a different provider 😉

Reviewed on 08/09/2023

Overall, each individual component part is quite strong. And several of them do work quite well...

Overall, each individual component part is quite strong. And several of them do work quite well together when aligned with the more common use cases (e.g. accepting bookings for a hairstylist followed by in-person payments, or estimates and invoice management for a service business). However, as you start layering in additional complexity or are looking at less common needs/applications, the simplicity that is arguably its core selling feature in the beginning ends up working against it as you start to feel like you've got "lots of different things, in lots of different places, and some of it is repetitive but isn't always, and some of it syncs automatically but sometimes not, and........" well... you get the drift.

Pros

Overall, they offer a robust service suite with sleek POS tools, a clean end-user UI, strong inventory management, and offer a strong, trusted brand name in the market.

Cons

I get the impression Square is best suited for rather "single-dimensional" businesses -- when you start to get into more dynamic and multi-faceted distribution channels, order types, variable inventory and order process flows, etc., it starts to feel a bit clunky.

Laura
Overall rating
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love this site and it's features

Reviewed on 16/06/2021

I love how overrall easy it is to use Square from the initial taking of payment, organization of...

I love how overrall easy it is to use Square from the initial taking of payment, organization of reports and invoicing and the value you get for a nominal price.

Pros

Great value for the money, templates make starting up easier than you can imagine, time saving and organization right at your fingertips.

Cons

Some editing features are difficult to understand when adding pages or sections to online platform. Would like to see more instructions or easier to understand instructions when adding products and customization to pages and sections.

Alternatives Considered

PayPal

Reasons for Choosing Square Online

I did not like the cost of the fees associated with PayPal nor did I like the invoicing as compared to Square.

Switched From

PayPal

Reasons for Switching to Square Online

Easier to use, better invoicing, better and more widely used devices for payment and a brand everyone knows.
John
John
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Square Online-Best Solution for Small Business ECommerce

Reviewed on 14/07/2023

Pros

That it integrates with all of the other Square Products. I love I can access it from my mobile device.

Cons

The connectivity can be spotty at times and it can crash on mobile devices at inopportune times.

Alison
Overall rating
  • Industry: Information Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Square Online review

Reviewed on 10/07/2023

Overall Square Online is a great tool to because it helps small and medium business reach more...

Overall Square Online is a great tool to because it helps small and medium business reach more customers.

Pros

Square Online is a software that is easy for customers to use worldwide. Its a great software tool to have that help customers make purchasing really easy.

Cons

Like with everything that has its pros and cons, Square online is a great tool for small and medium businesses. The software is easy to navigate and its convenience for the customer and business owners.

Kristen
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Very User Friendly

Reviewed on 02/07/2024

Pros

What I like most about square is how user friendly it is, which is especially important for older customers.

Cons

I least liked the layout of square, but overall it is a great product.

Ariel
Ariel
Overall rating
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great order management application

Reviewed on 10/02/2023

Pros

I like that square offers different other features and applications that work with all the other square products. Square is also very easy to use and maintain.

Cons

Sometimes I think that square is physically too small or not sturdy enough.

Ryan
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for my small business

Reviewed on 20/03/2023

Pros

Square Online is a great option because of its ease of use and excellent support team. The templates were designed to look good on both desktop and mobile devices. It's very modern and intuitive. It's very easy to set up and learn. It's good that Square Retail catalog is integrated with it.

Cons

I would love to be able to copy design elements from one page to another. The template layout is very restrictive. It would be nice to be able to fully personalize. I would like the item description to sync with Square Retail.

Larry
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy and No surprises on fees charged

Reviewed on 06/03/2023

Best of all I know what fees will be charged. also very easy to track those fees on individual...

Best of all I know what fees will be charged. also very easy to track those fees on individual transactions. No hassle trying to make sense of a monthly statement as is the case with other platforms and POS

Pros

Easy to use, intuitive. Transactions are simple to enter and easy to track

Cons

Really do not have any dislikes, it is strait forward in it's use

Daisy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jd Wireless

Reviewed on 15/06/2021

I enjoy square I’ve been a member with them since 2017 and will continue to do so I just purchased...

I enjoy square I’ve been a member with them since 2017 and will continue to do so I just purchased a square stand for an iPad and will purchase a register to have an easier layout when making transactions.

Pros

I enjoy using Square because it is so easy and user-friendly. My employees just get right on it no need to show them 1 million times because it is that simple I enjoy it and I love to recommend other people to use it as well it’s also inexpensive and I enjoy it because it just takes some money right out so I don’t have to worry about paying no fees at the end of the month it’s already done

Cons

The least I like is how my reader disconnects but it’s fine I’ll just reconnected every day that’s the only downside

Michaeline
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Square Online Review

Reviewed on 15/06/2021

Very happy overall with ease of use. Additional upgrades and additional are appreciated.

Very happy overall with ease of use. Additional upgrades and additional are appreciated.

Pros

Easy to use, inexpensive, integrates with square store easily.

Cons

Website templates are limited and square online stores start to all look similar. Offering discounts with multiple purchased items without using a coupon is not available. Having automatic shipping discounts without using a coupon is not available. Would like automatic discounts and be able to offer free shipping when minimum orders are met. Have to be careful about generating a shipping label because you only get one chance. If a shipment requires two or more labels, can only generate through square online via shippo. Then have to go to shippo to generate additional labels. That is a hassle.

Alternatives Considered

Shopify

Reasons for Choosing Square Online

Wanted to integrate my retail storefront with online storefront

Reasons for Switching to Square Online

I like square products very much!
Rhonda
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Square Online Exceeds Expectations

Reviewed on 16/06/2021

Square online continues to impress me. The website looks good and is easy for a customer to use. I...

Square online continues to impress me. The website looks good and is easy for a customer to use. I don't have to spend a fortune on it and I don't have to be tech savvy!

Pros

I love that everything is integrated! The POS, mobile and website it is a GREAT value for the cost! I also love that the software is continually improved upon to make the systems even more seamless.

Cons

Amazingly, the con is also all of the integration. It took me several phone calls to figure out how I could allow a 3rd party to help me with the SEO aspect without giving them the keys to the ship! I did finally reach someone that helped me with that but in the end, I decided that putting so much thought into SEO is slightly overrated and I decided to just utilize the default and write great descriptions in the first place.

Andrea
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Square Is The Perfect Site For Publishing

Reviewed on 15/06/2021

I have used Square almost from the moment I founded our press. It is easy to navigate, easy for a...

I have used Square almost from the moment I founded our press. It is easy to navigate, easy for a web master to add or subtract books, and so easy for our readers to purchase a book or even many books at one time. The site feels very safe to both us and to our purchasers. I also particularly like how quickly payments come in and are clear. I gave up other sites when I began to employ Square. I can't begin to say how very happy I have been with Square in infinite ways!

Pros

In the world of publishing, there are countless ways to access or sell books and magazines. Square makes it easy to place a book up for sale on our site, with full description. Too, the purchasers are able to access the book for purchase even if they are not very familiar with computers or purchase sites.

Cons

It might be a tad easier to work with a template that allows for some changes editorially. For example, there is not a Free Shipping button.

Michelle
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Long Times Square Supporter

Reviewed on 15/06/2021

Pretty great for all the years we have used it and it has improved since we started using it!

Pretty great for all the years we have used it and it has improved since we started using it!

Pros

Easy to setup - and easy to train staff!

Cons

Customer merging issues, some reporting issues

Alternatives Considered

Clover

Reasons for Choosing Square Online

Cost and better tech

Switched From

Aloha Cloud

Reasons for Switching to Square Online

Easy to understand and could use on tablets
Stephanie
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to Use for Professional New Small Businesses

Reviewed on 15/06/2021

Overall, I’ve been pleased with my experience with Square. I was glad to be able to re-negotiate my...

Overall, I’ve been pleased with my experience with Square. I was glad to be able to re-negotiate my processing fee earlier this year, and the online store was really helpful during the beginning of the pandemic.

Pros

My business features both a retail store and a distribution branch, and being able to manage both areas of my business through Square has been wonderfully helpful, especially during my first year of business. The user interface is intuitive and easy-to-use for my staff, and adding and deleting items from the sale screen is quick and easy. Keeping my distribution items separately categorized and off of the retail display makes managing both parts of my business even easier.

Cons

I’ve had some issues with taxes being calculated properly, as I have tax applied to some items and not others. When I calculate what this should be on my own versus what Square says, the numbers haven’t always matched up. Also, getting photos to appear on the same item across devices (Square register, Square app, Square online) hasn’t always worked and has required me to upload the image for a second time or to change the image format.

Jennifer
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Business Management all in one place!

Reviewed on 15/06/2021

Love that I can track all inventory in my brick and mortar and online all in one place without...

Love that I can track all inventory in my brick and mortar and online all in one place without extra work. It all happens in the background, and I can focus on other areas of business. Recently added employees and began using payroll. Makes life so simple to track employee hours, maintain schedules, and complete payroll with just a few clicks. It even reminds me to complete my payroll, which I am sure my employees appreciate.

Pros

As a small retail business that is growing rapidly, Square has given me the ability to start with basics and expand as my business has grown. Love that I can manage inventory, marketing, payroll, my online store and loyalty program all in one place. Such a time-saver.

Cons

The online store features have continued to grow this past year, but even being fairly knowledgeable about web design, it has taken some time to find ways to add bells and whistles that take the website to a more professional level.

D. Robert
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Weebly, best of online platforms!

Reviewed on 15/06/2021

I originally started with Weebly, in 2005, when I moved to Durango.
I was using FatCow’s service....

I originally started with Weebly, in 2005, when I moved to Durango.
I was using FatCow’s service. It was better than what others they offered.
Then, when I went back in business, I noticed Square had purchased Weebly!
I was in as soon as I could get it started!
Ive been pretty happy so far with service and product.

Pros

Ease of use and adding inventory is a snap!

Cons

Could have a few more templates for the pages.