--- description: Learn more about Knowmax. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Knowmax Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [Knowmax](/software/128883/knowmax) # Knowmax Canonical: https://www.getapp.com.au/software/128883/knowmax Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/128883/knowmax?page=2) > With Knowmax Knowledge Base Software, Create Decision Trees, Visual Guides, FAQs \& Articles For Customer Support Teams \& Self-service. > > Verdict: Rated **4.6/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Knowmax 1\. Create decision trees 2. Visual device guides 3. Create FAQs page \& customer service articles 4. Easy agents training \& learning 5. Customer experience automation ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kochar Tech - **Location**: Gurugram, India - **Founded**: 2017 ## Commercial Context - **Starting Price**: USD 14.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The price is per module - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Dutch, English, French, Italian, Spanish - **Available Countries**: Australia, Brazil, France, Germany, Italy, Kuwait, Malaysia, Mexico, Netherlands, New Zealand, Oman, Philippines, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland and 6 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customisable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Decision Support Systems - Discussions/Forums - Document Management ## Integrations (8 total) - Ameyo - Freshchat - Freshdesk - GENESYS - Google Chrome - Salesforce Starter - Talkdesk - Zendesk Suite ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) ## Alternatives 1. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.getapp.com.au/software/90850/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.getapp.com.au/software/132111/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.getapp.com.au/software/123167/guru) — 4.8/5 (639 reviews) 5. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews) ## Reviews ### "Outstanding Knowledge Base System with Exceptional Vendor Support" — 5.0/5 > **Fahad** | *21 July 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: We have been using the upgarded knowledge base system for several months now, and it has truly transformed the way our team accesses and shares information. The intuitive interface makes it incredibly easy to find answers quickly, reducing downtime and boosting productivity across the board. Our employees and customers alike benefit from the clear, well-organized articles and resources. > > **Cons**: A common downside of knowledge bases is that they require regular updates and maintenance to ensure information remains accurate and relevant. > > Overall, this knowledge base system has become an indispensable tool for us, thanks to its powerful features and the exceptional support behind it. Highly recommended for any organization looking to improve knowledge sharing and customer service ----- ### "Knowmax Review from Ashutosh" — 4.0/5 > **Ashutosh** | *22 April 2025* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Simple and easy to understand the product on which anyone is working . > > **Cons**: Sometimes the D-tree changes get delayed to reflect, or do not reflect \& admin view need to made more usefriendly > > For the new user in the system to understand any process is easy from the user end. However, required support in making user user-friendly from the Admin view ----- ### "Knowmax Review- Tata Digital Limited" — 4.0/5 > **Tanaya** | *19 September 2023* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: Ease of useNo limit on content additionAgility to use as per use > > **Cons**: Would like it more if it had more features than a Knowledge bass ----- ### "Senior Manager Quality Assurance" — 5.0/5 > **Fathimath** | *23 April 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Knowmax has been a reliable partner for nearly five years, helping our agents provide faster, more consistent support across channels. The platform is intuitive, easy to onboard with, and the team is responsive and open to feedback. It's been a strong fit for our digital-first approach. > > **Cons**: We’d love to see more AI-driven features and support for our local language. Individual license-based pricing made us consider initially, but the value it’s brought to our knowledge management has made it worthwhile ----- ### "Knowmax - Review - Promit" — 4.0/5 > **Promit** | *19 August 2024* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Reports are simple and easy to understand. > > **Cons**: The admin D-Tree creation page keeps changing as well as page gets blank wherein there is no prior information shared with us with respect to the changes or probable downtime. > > User view is good. But need to simplify further from admin standpoint. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/128883/knowmax?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/128883/knowmax) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data