--- description: Learn more about CallSource. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CallSource Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Business Performance Management Software](/directory/242/business-performance-management/software) > [CallSource](/software/127279/callsource) # CallSource Canonical: https://www.getapp.com.au/software/127279/callsource Page: 1 / 9\ Next: [Next page](https://www.getapp.com.au/software/127279/callsource?page=2) > CallSource is a performance management solution designed to help businesses of all sizes manage processes related to call tracking, lead attribution, reputation management, \& more. Its lead scoring functionality enables users to identify prospects \& revenue generating opportunities. > > Verdict: Rated **4.4/5** by 195 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 195 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CallSource - **Location**: Westlake Village, US - **Founded**: 1991 ## Commercial Context - **Starting Price**: USD 1.00 - **Pricing Details**: Contact CallSource for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Archiving & Retention - Automated Responses - CRM - Call Monitoring - Call Recording - Call Routing - Call Tracking - Call Tracking Metrics - Caller ID - Campaign Analytics - Campaign Management - Conversion Tracking - Dashboard - Event Triggered Actions - IVR - Key Performance Indicators - Keyword Tracking ## Integrations (3 total) - 3CX - Clarity Connect - Five9 ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Performance Management Software](https://www.getapp.com.au/directory/242/business-performance-management/software) ## Related Categories - [Business Performance Management Software](https://www.getapp.com.au/directory/242/business-performance-management/software) - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) - [Call Tracking Software](https://www.getapp.com.au/directory/749/call-tracking/software) - [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software) - [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software) ## Alternatives 1. [Brand24](https://www.getapp.com.au/software/101485/brand24) — 4.7/5 (254 reviews) 2. [GiveMe5.ai](https://www.getapp.com.au/software/182703/grab-your-reviews) — 4.7/5 (86 reviews) 3. [Weave](https://www.getapp.com.au/software/121867/weave) — 4.3/5 (668 reviews) 4. [Merchant Centric](https://www.getapp.com.au/software/2057109/merchant-centric) — 4.8/5 (11 reviews) 5. [Birdeye](https://www.getapp.com.au/software/112535/birdeye) — 4.7/5 (702 reviews) ## Reviews ### "Great Resource\!" — 5.0/5 > **Charley** | *31 October 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Callsource has provided us with a wealth of helpful data that is helping us to maximize our marketing dollars > > **Cons**: It is a little difficult to know where everything is and how to use the information ----- ### "Best Value and ease of use" — 4.0/5 > **Giovanni** | *28 August 2019* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: CallSource makes it very easy to implement call campaigns and track those calls. You can even set up a notification for daily reporting to keep updated on each call. > > **Cons**: CallSource lacks a feature in which you can get a notification for each call along with a link to listen to the call without the need to sign in every time. This has proven to be a valuable feature and hope CallSource is able to add it in the future > > Overall, CallSource is a good value if your ad sources do not need an overwhelming amount of data tracking. it is simple to create campaigns and simple to implement ----- ### "CallSource in Sports" — 3.0/5 > **Jake** | *7 August 2019* | Sports | Recommendation rating: 7.0/10 > > **Pros**: Ability to implement new phone numbers relatively quickly, ability to create reports with a wide variety of information, ability to change routing easily, ability to have many different phone numbers for many different ad sources/campaigns > > **Cons**: Having two totally separate interfaces for CS Suite/reporting and provisioning, inconsistency with setting up new users and their accounts not always working, slow and dated interfaces, no way to link interface with other systems (Google Analytics, Salesforce, etc.) > > Overall, Callsource is very useful for us. It is very helpful in tracking the success of our marketing campaigns. The software itself could definitely be more user friendly across the board, and it is expensive, but it does what we need it to do. ----- ### "CallSource Is Fabulous\!" — 4.0/5 > **Monica (Nic)** | *15 August 2019* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: this software helps me identify missed opportunities, assists with training, allows me to access calls when needed, and especially to recapture missed leads\! > > **Cons**: It dose not record all of our calls and at times there a a few calls that were booked or not an opportunity that we though they were, but a very small margin of error. > > Overall from the coaching they offer, amazing technical supper, optional add on's that enhance the user interface I have to give them a 10/10\! ----- ### "CallSource Suite, Dashboard" — 5.0/5 > **Robert** | *29 August 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Suite provides real-time access to our call campaign status, rates calls and provides automated reports. Dashboard gives us performance metrics on our entire team for inbound call handling and call conversion to appointment rates. > > **Cons**: Occasionally have had report related issues. > > Overall experience has been very good. The Dashboard value is exceptional, particularly if you want to measure and understand how your team is doing at individual and organizational levels. ----- Page: 1 / 9\ Next: [Next page](https://www.getapp.com.au/software/127279/callsource?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/127279/callsource) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data