--- description: Learn more about SmartKarrot. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SmartKarrot Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [SmartKarrot](/software/127087/smartkarrot) # SmartKarrot Canonical: https://www.getapp.com.au/software/127087/smartkarrot Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/127087/smartkarrot?page=2) > SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion \& Retention) and Scaling Growth operations efficiently (through Intelligence \& Automation). > > Verdict: Rated **4.4/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SmartKarrot \*Built on a foundation of Augmented Intelligence (Great for the Future) \* Intense focus on Automation \& Efficiency (Great for Scale) \* New Age Design with a Product Led Growth mindset (Great for Users) \* Unlimited user packages to enable our clients to become Customer Centric (Great for Alignment) ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 37 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SmartKarrot - **Location**: Frisco, US - **Founded**: 2018 ## Commercial Context - **Starting Price**: USD 15,000.00 - **Pricing model**: Usage Based - **Pricing Details**: Contact SmartKarrot for a personalized price quote. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Bermuda, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Croatia, Cyprus, Czechia, Denmark, Estonia and 56 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Behavior Tracking - CES Survey Structure - CSAT Survey Structure - Campaign Management - Chat/Messaging - Churn Management - Client Management - Collaboration Tools - Communication Management - Configurable Workflow - Customer Database - Customer Engagement ## Integrations (14 total) - Amazon Cloud Search - Amazon EC2 - Asana - Freshdesk - Gmail - HubSpot CRM - Jira - Microsoft Excel - Microsoft Outlook - Microsoft Word - Salesforce Sales Cloud - Slack - Stripe - Stripe Billing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) - [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software) - [Business Intelligence (BI) Tools](https://www.getapp.com.au/directory/318/business-intelligence/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Custify](https://www.getapp.com.au/software/128095/custify) — 4.9/5 (122 reviews) 3. [monday CRM](https://www.getapp.com.au/software/2056613/monday-crm) — 4.7/5 (453 reviews) 4. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Product Fruits](https://www.getapp.com.au/software/2048058/product-fruits) — 4.7/5 (89 reviews) ## Reviews ### "SmartKarrot - A users perspective" — 4.0/5 > **Ananthakrishnan** | *7 October 2019* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: Frugal implementation, directed towards B2B enterprise applications, has elements of gamification embedded, > > **Cons**: Still in Beta stage, needs to tested to gauge stability. > > Extremely professional team, ever-ready to receive feedback and act upon them. ----- ### "SmartKarrot helps to define Customer Success routines and processes" — 4.0/5 > **Verified Reviewer** | *17 February 2023* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: SmartKarrot offers the possibility to create Playbooks to define clear guidelines to help CSMs with their daily tasks. This option is great to define processes and help new starts to go up to speed.The touchpoint functionalities are also helpful to carry out handovers among CSMs. They are a great asset to log important information of the accounts. > > **Cons**: Our product is quite complex so we had several integration issues and delays to properly see the relevant information within SmartKarrot. ----- ### "Thank you, SK\!" — 4.0/5 > **Amelia** | *30 June 2022* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: SmartKarrot helps give valuable insights into our clients' behavior. The Success Play feature ensures that all of our clients receive the necessary support from us. \[SENSITIVE CONTENT\] and the \[SENSITIVE CONTENT\] team have been great to work with - always accessible, patient, and thorough. > > **Cons**: We experienced a few bugs/glitches during the launch that caused confusion on what data is "true" and what actions are required. > > \[SENSITIVE CONTENT\] have been excellent to work with. They are committed to help us see success and have helped work through our challenges. ----- ### "Great Everyday Tool\!" — 4.0/5 > **Rachel** | *30 June 2022* | Staffing & Recruiting | Recommendation rating: 7.0/10 > > **Pros**: Smartkarrot is great for everyday tracking of our workflow with the Success Plays. It keeps us on track to service our clients thoroughly to make sure nothing falls through the cracks. > > **Cons**: We experienced some glitches at launch and throughout the first few months. There is a learning curve involved in the data that is provided. > > \[SENSITIVE CONTENT\] have been amazing to work with and are dedicated to helping our team get up to speed and succeed within the platform. They have always been accessible\! ----- ### "One of the best product for customer success" — 4.0/5 > **Ashutosh** | *15 June 2023* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Quick help and training, the analytics provided was good enough to understand the customer health > > **Cons**: Customizability of features was not there. > > It was good. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/127087/smartkarrot?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/127087/smartkarrot) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data