--- description: Learn more about Qualifacts Insync. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Qualifacts Insync Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Medical Billing Software](/directory/64/medical-billing/software) > [Qualifacts Insync](/software/126507/insync-healthcare) # Qualifacts Insync Canonical: https://www.getapp.com.au/software/126507/insync-healthcare Page: 1 / 17\ Next: [Next page](https://www.getapp.com.au/software/126507/insync-healthcare?page=2) > Improve patient care with Qualifacts InSync's integrated, user-friendly, cloud-based EHR solution tailored to your practice. Includes EHR, practice management, billing, telemedicine, e-prescribing, and patient portal for practices of any size. > > Verdict: Rated **4.5/5** by 391 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Qualifacts Insync Cloud-based and mobile-friendly for access anytime, from anywhere. Fully integrated EHR, scheduling, billing, telemedicine, e-prescribing, and patient portal. User-friendly, easy to navigate design. Implementation and training customized to your practice. Designed to grow with your practice. Add features as your agency's growth requires. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 391 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualifacts - **Location**: Nashville, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: USD 75.00 - **Pricing model**: Per User - **Pricing Details**: Contact InSync for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Admissions Management - Alerts/Notifications - Annotations - Appointment Management - Appointment Scheduling - Assessment Management - Audit Trail - Automated Scheduling - Automatic Transcription - Bed Management - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Cancellation Tracking - Care Plan Management ## Integrations (1 total) - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Medical Billing Software](https://www.getapp.com.au/directory/64/medical-billing/software) ## Related Categories - [Medical Billing Software](https://www.getapp.com.au/directory/64/medical-billing/software) - [Electronic Medical Records Software](https://www.getapp.com.au/directory/56/electronic-medical-records/software) - [Medical Software](https://www.getapp.com.au/directory/67/medical-practice/software) - [Mental Health Practice Management Software](https://www.getapp.com.au/directory/71/mental-health/software) - [Telemedicine Software](https://www.getapp.com.au/directory/961/telemedicine/software) ## Alternatives 1. [EHR YOUR WAY](https://www.getapp.com.au/software/102909/ehr-your-way) — 4.9/5 (527 reviews) 2. [CounSol.com](https://www.getapp.com.au/software/106667/counsol-com) — 4.7/5 (828 reviews) 3. [TherapyNotes, LLC](https://www.getapp.com.au/software/102863/therapynotes-com) — 4.7/5 (955 reviews) 4. [Valant EHR Suite](https://www.getapp.com.au/software/102851/valant-behavioral-health) — 4.1/5 (333 reviews) 5. [Kipu](https://www.getapp.com.au/software/2050299/kipu) — 4.7/5 (214 reviews) ## Reviews ### "InSync EMR Review" — 5.0/5 > **Nick** | *6 August 2019* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: The part of Insync that we like so far the most, is the patient portal and how simple the system is for patients to use. We also really like that we do not have to bill secondary claims out on paper by using Insync. This is way more efficient than what we were doing in the past. We also really like the central scheduler. It is way more friendly. The global schedule is simple, sleek, and clear. > > **Cons**: This is a hard question for me to answer at this time because we have only been live for 3 months. So far what we like least is the billing section of the practice management portion. We haven't used the automated claim generator yet, and honestly we are nervous about it just because the migration from the old system to this was so messy that we are afraid if we do not go through everything by hand for a while, we will miss critical details that will effect claims going out "automatically." Another thing that we really like, but also dislike is how deep this software goes. There is almost too much that can be done in Insync. It is such a big system that we feel that it is going to take us at least a year to really have a good grasp on what Insync is capable of. Lastly, we really aren't a big fan of the way that the assessment is set up currently. We are moving things around and adjusting to see if we can disable parts we don't use, or add parts that speed up our process, but right now it is no simpler than the last EHR we used. > > Our overall experience with this Insync so far has been really good. We really appreciate the support that has been given to us. I have a few overall concerns though: -Things felt rushed. I felt like even though we had deadlines, we needed more time with implementation. the rep did not contribute to this. Just in general though, I felt rushed to decide on the contract originally, I felt rushed on picking a "go live date", and I felt rushed getting all the information prepared for the go live date (even when it was looking like we might not make it, the option of pushing it back a little was not on the table). -The support team does the best the can to help us solve our problems and we love that. There is a language barrier though that makes understanding the material challenging. Including the Insync University tutorial videos. ----- ### "Integrated Care Concepts and Consultation Review" — 5.0/5 > **Michael** | *12 May 2023* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: 1. The customization for our practice needs is/was excellent. 2. The transition from our past EHR system to this was one was almost flawless.3. The support from InSync/Qualifacts employees has been amazing. 4. The workflow for each department is customizable making the system near perfect for our company needs.5. Our project manager and implementation specialist, \[sensitive content hidden\], was beyond professional, knowledgeable, and helpful\!6. InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks. 7. The reporting functions are excellent.8. The ability to manage employee permissions is excellent. > > **Cons**: 1. It would be helpful if the Roles and Permissions had greater detailed descriptions as it can be difficult to identify what each permission allows or prevents.2. Some reports don't produce summary/raw data. However, most due and the reports in the system are excellent. ----- ### "Issues with Customer Service and Appointments" — 3.0/5 > **Nichole** | *9 May 2024* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync. They did work on fixing many of the issues that InSync had, which was very promising and very nice. > > **Cons**: When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them. A month or so later I received an email regarding the ticket. The tickets had been internal only with no warning for me, which caused me to create more tickets, more than likely bogging down their system, and leaving me feeling ignored. > > One of the things InSync had promised us on moving to them was the ability for patients to schedule their own appointment using the InSync dashboard. This was a lie, the patient can only request an appointment, and they can request any time slot even if the provider is not available at that time. This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting. All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this. At the moment we have to use Availity for appointments and pay to have staff move the appointments from Availity to InSync. ----- ### "Major Upgrade for our practice" — 5.0/5 > **David** | *29 November 2022* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR. The charting functionality is endlessly customizable down to the font size and background color of the words "Date Signed" on the bottom of your custom patient form. Optional pre-built treatment planning as well as assessment questionnaires add to the utility of the program. > > **Cons**: Because the software is customized to your practice needs and workflow, it takes a long time to set up. Also, while there are hundreds of settings and options available for all aspects of the software, it can be a little overwhelming to learn. But once you get it, you notice the repeating patterns of how modules are set up, how searches and lists work, and the shortcuts you can generate really pay off. > > It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with \[SENSITIVE CONTENT\] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff. Our trainer \[SENSITIVE CONTENT\] was excellent and so patient. Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary. ----- ### "Increase anxiety while attempting to "make this system" applicable to a speech therapy practice." — 4.0/5 > **Lisa** | *9 August 2022* | Medical Practice | Recommendation rating: 2.0/10 > > **Pros**: Potential future functionality and ability to make some forms customizable after enhancements. > > **Cons**: Misleading advertisement of this system and the ability to configure for our specific needs. > > NOT GREAT but appears to getting better AFTER our GO LIVE date. Our current implementation specialist is fantastic and knowledgeable. He has gone above and beyond to help us out of a very detrimental situation for our practice. ----- Page: 1 / 17\ Next: [Next page](https://www.getapp.com.au/software/126507/insync-healthcare?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/126507/insync-healthcare) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data