--- description: Learn more about Upscope. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Upscope Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [Upscope](/software/124891/upscope) # Upscope Canonical: https://www.getapp.com.au/software/124891/upscope Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/124891/upscope?page=2) > Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales. It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options. > > Verdict: Rated **4.4/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Upscope Customers love it. They are delighted by it. The less tech savvy they are, the more they enjoy it. 30% faster handle times and 19% better first contact resolution by seeing their screen in one click. Click and scroll for users on their screens to increase the speed at which they convert to products. Browser to browser audio calling lets you switch from text to audio in a single click. Maintain your customer's privacy by seeing only your own website on their browser. Backend enterprise administration features to manage multiple large teams. It empowers employees and improves customer experience by providing frictionless and memorable support. Adds vision to the voice of the customer by providing 10X more feedback on a customer's real intention. Naturally results in improved CSAT and NPS. Improves conversion and retention by making it feel as if you're sitting next to the customer to guide them. Reduces future support requests by 10%. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 92 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Upscope - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 38.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Business: $38/agent/month Enterprise: contact Upscope for a custom pricing quote - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Audit Trail - Collaboration Tools - Customisable Branding - Diagnostic Tools - Remote Access/Control - Remote Monitoring & Management - Screen Sharing - Session Transfer - Single Sign On - Third-Party Integrations - Troubleshooting ## Integrations (8 total) - Drift - Freshchat - Help Scout - Intercom - LiveChat - Re:amaze - Salesforce Sales Cloud - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Remote Support Software](https://www.getapp.com.au/directory/563/remote-support/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.com.au/software/9913/zoho-assist) — 4.7/5 (1375 reviews) 2. [TeamViewer ONE](https://www.getapp.com.au/software/90948/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.getapp.com.au/software/120039/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews) 5. [Iperius Remote](https://www.getapp.com.au/software/2039655/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Awesome for a second pair of eyes" — 5.0/5 > **Clara** | *23 January 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Makes it easier to solve problems that the customer may not be able to explain > > **Cons**: There is nothing that i do not like about this software. ----- ### "Upscope is the best" — 5.0/5 > **Fotios** | *21 December 2022* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Upscope is the simplest and easiest way to screenshare. > > **Cons**: Absolutely nothing. Upscope is the best by far. > > Upscope allows you to screenshare with other users and even use their computer or point with their cursor. It's absolutely incredible. ----- ### "Doesn’t Connect to Some Customers" — 2.0/5 > **Alison** | *1 October 2019* | Printing | Recommendation rating: 2.0/10 > > **Pros**: When it actually works it is helpful to see what the customer is looking at and helps trouble shoot issues quicker. > > **Cons**: So far it’s been very unreliable, have to triple check the customer is linked and can accept screen share invite. One chat where this service really would have helped wouldn’t allow me to connect to the customer. Super frustrating ----- ### "Support Tech Engineer User" — 5.0/5 > **Tiffany** | *27 September 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Upscope is easy to use and a click away from getting on a screen share with another user\! It has improved our time to resolve issues and given us an advantage is the software industry\!\! :) > > **Cons**: That I am unable to drop down on clickable options\! > > I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time\! I am so happy our company switched over to Upscope to improve how we communicate with our customers in the most effective and easy way possible\! It truly is a click away and makes my job so much easier. :) ----- ### "Quality Product" — 5.0/5 > **Verified Reviewer** | *13 February 2019* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Ease of installation and integration with our support tools. > > **Cons**: Reporting capability could be improved. e.g. Enforce proper audit for sessions opened by remote agent. Review monthly report of session audit reports in-line with SLA agreements. Number of active agents for December Number of times Co-Browse has been used Number of issues solved/unsolved (%) Average Session times (min/sec) > > Super positive. Upscope has replcaed our clunky software previously used for screenshare for support purposes and something we will continue to use ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/124891/upscope?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/124891/upscope) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data