Reputation Reviews

I love being able to manage our multiple locations' listings and social media.

At times there can be challenges with initial setup, but the processes have improved.

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

This software is great for publishing and community management in regard to multilocation businesses. Dynamic tag is a lifesaver when it comes to responding to multiple reviews.

This software is not great for customer service. MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution. Similar tools on the market do have this functionality and it is critical for customer service and providing a great customer experience.

We love the fact that Rep.com sends automatic emails to every new move-in and puts them on a rotation is critical. That's what generates the best reviews for our company

I wish they could track who leaves a review from their email. Currently, you can only see clicks.

Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

It's all-inclusive. Everything can be done from one dashboard. The filtering techniques are accurate. The quantity of templated responses is convenient.

I'd like to be able to share the actual review with team members (internally, via email) and when I click the share button within the dashboard, an auto-populated link and text prompting a public share of the review appears.

I love the reporting features and the customer service team.

I honestly like everything about Reputation.com

Reporting across locations saves me time and effort

Adding potential reviewers via spreadsheet

Our team like the review management features and monitoring capabilities.

We would like to see more analytics from the social features and more capabilities with the surveys.

I like the fact that reputation has so many tools within the software that can literally work with any company

only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers

Its extremely easy to manage online reputation. The Reputation X helps us know where to get reviews to grow

Customer service isn't always the best but not the worst

The dashboard is easy to use, the personal customer service is unmatched among all my vendors

from time to time their access to specific review dashboards gets cancelled. Haven't yet determined why.

I enjoy how simple the software is and it gives me what I mostly need to execute my job. The layout is straight forward, I can send surveys at ease, review results at ease, and retrieve the data at ease.

What I like least about Reputation is the survey builder and understanding which features are what. Also, I would like if there was a sent history of when I send surveys to keep track of it. There really is no means on tracking your sent history besides getting a banner at the top each time you send a survey.

I love that we were able to combine multiple tools into one.

Sometimes it can be bugging, but the support team is great.

The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train.

Sometimes the program can be cumbersome because it has so much functionality but that is also a good thing/

Reputation does what I need it to do in the property management industry. Responding to reviews is so quick and easy. I like that all reviews come into one dashboard, and the prefilled responses make it so quick. There are so many options for reports and you can even make custom ones if you can't find what you're looking for.

I wish some things on the back end were easier to set up. Not everything is self-explanatory and some things support has to fix for me. I do wish it was easier to send review requests to customers - that's something Reputation is lacking. It would be hugely helpful if they had a passive/automatic way to requesting reviews. Overall it's a solid reputation management platform.

Getting reviews online has helped my practice grow in a very positive way. Reviews help me get feedback that is good and bad. My employees know they need to treat patients with dignity, respect and the utmost professionalism or they may get named negatively or positively in a review.

The I pads for reviews constantly don’t work. Customer support numbers constantly change and it may take time to find someone to return my calls and fix my problems. Once I get the correct employee they are always very knowledgeable and get the issues resolved

Rep.com offers intuitive reports that lets our company track performance of all our portfolios. This is just one of the many features rep.com offers

reports are a bit clunky at times and could use some more abilities for customization. (I may just be being picky with this.)

Tons of data with easy ways of displaying useful info

Social platform is weaker than competition

It is fairly easy to use and the reporting features are nice to have.

Too many clicks on having to upload and pick which platforms you want posted. I do not like the newer version, makes it more difficult with the extra clicks on which platform you want posted. Sometimes the pictures post sideways for no reason why and tech support has not been able to figure out after many times happening. Not very quick response time.

I love the reports it generates and how easy it is to send out email reviews. However, we would like to be able to bulk upload text messages as well.

The customer service we had early is the process was so much better than it is now. I feel like they don't want to help you get new providers added and they throw this huge list of to do's back on us when they could simply copy the exact information from another provider. The spreadsheet is extremely difficult to work with. There needs to be a better format for adding new providers

An all in one solutions for both reviews and reputation management.

The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram.