--- description: Learn more about Gorgias. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gorgias Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Gorgias](/software/124359/gorgias) # Gorgias Canonical: https://www.getapp.com.au/software/124359/gorgias Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/124359/gorgias?page=2) > The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions. > > Verdict: Rated **4.6/5** by 133 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Gorgias \- All support channels in one place: email, chat, social, voice, and SMS - Enable customers to self-serve support with FAQ and Order Management - Full ticket resolutions in your brand’s tone of voice thanks to AI Agent - Connect with 100+ ecommerce-specific app integrations for unified customer data - Increased conversions with AI-powered product recommendations \& chat campaigns ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 133 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gorgias - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 60.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included Custom enterprise plans are also available - contact Gorgias for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Alerts/Escalation - Automated Routing - Autoresponders - Batch Communications - Call Center Management - Canned Responses - Case Management - Chat/Messaging - Contact Management - Customer Complaint Tracking - Customer Database - Customer History - Customisable Branding - Customizable Templates - Dashboard - Email Management - Email Templates - Feedback Management ## Integrations (75 total) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... and 60 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Complaint Management Software](https://www.getapp.com.au/directory/841/complaint-management/software) - [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [HelpDesk](https://www.getapp.com.au/software/116767/helpdesk) — 4.6/5 (180 reviews) 5. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "Ideal Customer Experience Platform" — 5.0/5 > **Sai** | *5 July 2023* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process\! I highly recommend using Gorgias for all those support projects > > **Cons**: More integrations and flows with ESPs and CDPs would make communication streamlined across platforms > > Highly recommend using Gorgias, it’s been productive and effective for CX and suppor ----- ### "Very helpful for staying organized and consistent" — 4.0/5 > **Maria** | *10 March 2021* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients > > **Cons**: There's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also. > > Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration. ----- ### "Efficient and Powerful for E-commerce, But Complex and Pricey for Smaller Businesses" — 3.0/5 > **Jared** | *4 February 2025* | Apparel & Fashion | Recommendation rating: 5.0/10 > > **Pros**: It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times. > > **Cons**: Gorgias' pricing structure can be expensive, particularly for smaller businesses or those with fewer customer service agents. The cost increases as you add more agents or features. > > It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or most affordable option for smaller operations. ----- ### "Totally changed our customer service" — 5.0/5 > **Claire** | *9 March 2021* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I love how easy it is to treat our customer service team on this tool - the macro's make it easy to keep brand tone. It was helpful when we have a couple of other people within the company jumping in to help out with the customer service team to keep ontop of things as they can be allocated out. The onboarding and support provided by all the team were incredible\! > > **Cons**: It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see this with timezones. It would be good to have a few more 'zendesk' features on there like priority rankings just as when things get escalated to a manager it can be lost in a pool of issues. > > I love working with the team at Gorgias and their product\! The number of developments I have seen since moving to them 7+ months ago is crazy\! ----- ### "Great basic CX manage but difficult to customize" — 5.0/5 > **Melissa** | *7 March 2021* | Arts & Crafts | Recommendation rating: 5.0/10 > > **Pros**: I love how Views are easy to navigate and the easy of backend use for turning on/off functionality. > > **Cons**: I dislike that it's difficult to customize and some of the key functions that would really help how the platform performs are difficult to use or fail to work sometimes. It's not the best experience on the customer's end. > > We joined Gorgias when the team was in flux, members were moving to different roles rapidly so we I feel like we got lost in the shuffle with really understanding and making the most of the product early on. Since, our support has been great with quick response time and can usually resolve or address a question quickly. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/124359/gorgias?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/124359/gorgias) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data