--- description: Learn more about Guru. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Guru Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [Guru](/software/123167/guru) # Guru Canonical: https://www.getapp.com.au/software/123167/guru Page: 1 / 27\ Next: [Next page](https://www.getapp.com.au/software/123167/guru?page=2) > AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically. > > Verdict: Rated **4.8/5** by 639 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Guru Connect all company knowledge securely across tools. Deliver cited, permission-aware answers instantly. Eliminate context switching and manual upkeep. Improve accuracy with automated verification. Give employees and AI tools the same trusted context. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 639 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Guru - **Location**: Philadelphia, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Guru provides a tailored platform and expertise package based on your organization’s scale, knowledge complexity, and AI maturity. Each engagement includes the full AI Source of Truth platform along with implementation guidance, knowledge architecture design, and ongoing optimization to ensure your teams and AI tools deliver trusted, permission-aware answers from day one. Best suited for mid-market and enterprise organizations with growing AI and governance needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - Assignment Management - Audio/Video Messaging - Behavior Tracking - Calendar Management - Catalog Management - Chat/Messaging - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Compliance Management ## Integrations (42 total) - Bamboo - Confluence - Conversational Cloud - Deel - Degreed - Drift - Dropbox Business - Freshdesk - Front - Gmail - GoSquared - Google Drive - Gusto - HRIS - Intercom ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Productivity Software](https://www.getapp.com.au/directory/330/productivity/software) - [Remote Work Software](https://www.getapp.com.au/directory/1699/remote-work/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) - [Enterprise Search Software](https://www.getapp.com.au/directory/1347/enterprise-search/software) ## Alternatives 1. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5060 reviews) 2. [Document360](https://www.getapp.com.au/software/120723/document360) — 4.7/5 (290 reviews) 3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3663 reviews) 5. [Helpjuice](https://www.getapp.com.au/software/105523/helpjuice) — 4.7/5 (102 reviews) ## Reviews ### "GURU, a great tool\!" — 5.0/5 > **Ricardo** | *6 August 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Reliable, with lots of possibilities in the documentation creation process, never saw it getting it's service down for any reason. Easy to update and share new information with the team. A incredible source for documentation, as we primarily use it on Support. > > **Cons**: The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted. > > Allow for a great database of support/project database, making life easy for the team and collaborators. ----- ### "Guru For Everyone" — 5.0/5 > **Marlon** | *23 September 2024* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: VERY user friendly. It's easy to get used to unlike the other system I've tried in the past. > > **Cons**: Some cards are quite confusing, but give it a little time and you'll get used to it. > > My experience with Guru is refreshing, since the knowledge based I've used in the past is far different. ----- ### "Great idea, not so great usability" — 2.0/5 > **Verified Reviewer** | *14 October 2018* | Computer Software | Recommendation rating: 2.0/10 > > **Pros**: Great UI. Easy to navigate through different cards. Creating a card is easy. > > **Cons**: The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team. > > We had to leave because the search functionality did not work and we ended up missing cards. ----- ### "Guru, a teacher and a sleek web-designed project. Teaches us the process and stores information for all." — 4.0/5 > **Sev** | *9 September 2025* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business. Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely. By being readily available and easily accessible with a clear set of "access" to each level of employee Guru has become - in my opinion - a staple for any business that requires a specific set of skill that is easily discussed, shared and utilized to better assist the consumers it serves and the client that relies on it. > > **Cons**: Guru's accessibility and openness have also made it 'too open' yet "too small" in my perspective. While this barely states that this is an onset compared to the good things that Guru has, it does complicate its use on an effective degree. Enough to confuse its users by being too available for its users. In a simpler sense, creators can simply create more and more cards, enough to confuse both beginner and tenured agents in the company. This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through. > > The name of the system suits it well. Guru, by definition, a teacher. Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who rely on it with its compact design. Readily available information at the type, click and enter of an input, Guru makes itself worth its services. Far from being the perfect tool however, it still lives to its reputation and continues to be reliable to every account that requires its use. ----- ### "A Smart, Seamless Solution for Team Knowledge Sharing" — 5.0/5 > **Hannah Nicole** | *20 July 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Guru is how seamlessly it integrates into daily workflows, making it easy to access accurate, verified information without having to switch tabs or dig through outdated documentation. Its browser extension and Slack integration allow teams to quickly find and trust the answers they need, right when they need them. The verification feature ensures that content stays current, which builds confidence across teams—especially in fast-moving environments like customer support or sales. Overall, it turns knowledge management from a chore into a real productivity boost. > > **Cons**: What I liked least about Guru is that it can be difficult to get full team adoption, especially if people are used to other tools like Google Docs or Confluence. Organizing content at scale can also become a challenge without a clear taxonomy or ownership strategy. Additionally, some advanced features are locked behind higher pricing tiers, which may not be ideal for smaller teams. > > Overall, my experience with Guru was positive—it made accessing and sharing internal knowledge fast and intuitive. The verification system gave me confidence that the information I was using was up-to-date, and the browser extension kept everything easily accessible without disrupting my workflow. While it took some effort to get team-wide adoption, once in place, it significantly improved knowledge consistency and onboarding. ----- Page: 1 / 27\ Next: [Next page](https://www.getapp.com.au/software/123167/guru?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/123167/guru) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data