Jane Reviews

Thank you so much for your kind words, Nedine! It means a lot for us to hear that Jane’s honesty and transparency stood out to you and helped build trust right from the start - those two values in particular are so important to us here at Jane.

We’re thrilled to hear how great your import went, and that the team made things feel even better during the process. Making the transition to Jane as smooth as possible is one of our main goals, so we’ll pass along this review along to the team as a little celebration. :)

We’d be keen to hear more details on your feedback here, especially when it comes to marking someone as “out”, so that we can get more of an understanding. So if you’re ever up to it, we’re just a message away.

Thank you again for trusting Jane to support your clinic. It’s a privilege to be part of your journey and help you focus on your clients. If you ever have more feedback or need any assistance, we’re always here for you!

-Caitlin, on behalf of Jane + the team

Hi Sarah. Thank you so much for taking the time to share your thoughts—we’re happy to hear you enjoyed the secure documentation and video features! It’s great to know that these tools have been helpful for sending client emails and reviewing notes securely.

We completely understand how budget constraints can feel as a new business, and we appreciate you highlighting this feedback. Your thoughts helps us continue to evaluate how we can better support small businesses like yours in the future.

If you’d like, we’d love to chat more about how we can maximize the value of Jane's current features for your needs. Don’t hesitate to reach out—we’re here to help in whatever way we can.

Thank you again for trusting us to help you run your business. It’s an honor to play a small part in making it easier for you to focus on your clients!

-Caitlin, on behalf of Jane

Hey Kassidy. Thanks for taking the time to review and for giving Jane a chance in your clinic. We’re disappointed to hear things didn’t work out, but we get that Jane might not be the perfect match for every clinic.

Your feedback is super interesting and really helpful for us. It sounds like charting and billing were the main challenges—if you’re ever down to chat more about it, we’d love to dive into the details. For example, we’re curious about how the SOAP notes got too slow things down or how the dynamics shifted once you hit over 100 visits per week, and what parts of the billing process were a pain. We're always looking to improve, and your insights and feedback are a big part of that.

We know that’s not what a review is for, but if you ever feel like sharing more, we’re here and ready to listen. I’m sorry Jane couldn’t quite keep up with your clinic’s needs, but we hope you find software that supports your practice the way you need it to. Wishing you all the best on your journ

Thank you, Susan, for sharing your experience with Jane! We’re thrilled to hear Jane provided a strong foundation for your practice and that you found it easy to use. Your kind words mean so much to us—it’s truly an honor to know Jane played a role in the early stages of your growth.

As your practice evolves, we want Jane to grow alongside you. We’d love to better understand what it was about the notes feature that led you to explore other options. Your feedback is invaluable and is exactly what helps us continually improve to meet the needs of expanding practices like yours.

Thank you for choosing Jane during such a pivotal time in your journey. It’s been a privilege to support you, and we’re excited for what's ahead for you and your team as you continue to grow and thrive!
Wishing you every success in the future.

-Caitlin, on behalf of Jane

Hi Kelley. Thank you for your thoughtful and honest review of Jane. We're so happy to hear that Jane was helpful for keeping track of tasks and making sure everything gets done smoothly—that’s a big win!

That said, we’re bummed to hear you wouldn’t likely recommend Jane, and we really appreciate you being upfront about why. You’re totally right—manually recording payments can be a pain, which is actually what led us to create Jane Payments. The goal was to take that headache away by offering an integrated payment system to make life easier for both staff and clients.

We know flexibility is important, and we want to make sure clinics can choose the payment options that works best for them. If you’re open to sharing a bit more about the challenges you had with payment tracking specifically we’d love to hear.

Thanks again for giving Jane a try and for taking the time to share your experience with us. If there’s ever anything we can do to help, please don’t hesitate to get in touch

Thank you so much for your kind words, Jennifer! We’re delighted to hear that Jane has been easy to use, the video features are running smoothly, and the integrations are helping support your practice—all great wins in our book!

We understand that pricing can feel challenging, especially for solo practitioners like yourself. Our co-founder, Alison, who owned a practice herself, has always prioritized making it so that Jane’s “salary” is typically covered by just one billable hour. Earlier this year, we introduced new pricing plans to better address the diverse needs of our community, though we recognize they may not be a perfect fit for everyone.

Thank you again for choosing Jane to be part of your practice. It’s an honor to support the important work you do, and we’re committed to continually improving Jane to make your experience as smooth and helpful as possible. Please don’t hesitate to reach out—we’re always here to listen and support you!

Caitlin, on behalf of Jane + the team

Hi Ross, thank you so much for taking the time to leave such thoughtful feedback! We're thrilled to hear that you found Jane easy to implement and that the template library has been a helpful tool for creating and sharing SOAP notes with your team. It makes us so happy to know that our curated templates are making things simpler for your practice.

I did want to ask if you’ve explored our integration with Claim.MD? It’s a fantastic clearinghouse that makes managing electronic claims and remittance (ERA) a breeze. If you’re interested, we’d be happy to guide you through setting it up and seeing if it’s the right fit for your practice.

We’re constantly looking for ways to grow and improve, and feedback like yours is invaluable to that process. Thank you again for trusting Jane to support your cash-based practice and for sharing your experience with us. It’s an honor to play a small part in helping you focus on your patients and help run your practice.

-Caitlin, on behalf of Jane

Hi Tasha. Wow, thank you for such kind words and for taking the time to share this thoughtful review! It honestly means so much to us to be a small part of the amazing work you’re doing in your community, and it's a privilege to be able to collaborate with you and support your non-profit.

We’re so happy to hear you had a great experience with our team! Quick responses, helpful solutions, and personalized support are exactly what we aim for, so it’s awesome to know we hit the mark. We’ll definitely pass your feedback along to the team.

If there’s ever anything else we can do to make things easier or help you grow, please don’t hesitate to reach out—we’re always here for you. Thanks again for trusting Jane to be part of your mission. We’re cheering you on every step of the way!

-Caitlin, on behalf of Jane

Hey Margaret. Thanks for sharing your positive experience with Jane! We're always so happy to hear about the great impression our Support Team has left with a customer as it's a "quality" of ours that we hold near and dear to us. I hope we can continue to deliver that high mark of helpful support.
Hearing that Jane has been intuitive and easy to use for you is something we always love to hear as that usually means Jane is a great fit for your clinic. Thank you again for your support and for choosing Jane, we look forward to being part of your clinic for hopefully some time to come. :slightly_smiling_face:

-Caitlin, on behalf of Jane

Hey Bridget! Thanks a million for your awesome review and for sharing your experiences with Jane. We're beyond thrilled to hear about how much you've enjoyed connecting with our team of lovely humans and how helpful they've been. We'll always aim to continuously meet (and even exceed!) that standard. We're truly grateful to have customers like you in the Jane community, and it's a privilege to be part of your clinic. Thanks for choosing Jane, and for spreading positivity—having amazing folks like you makes all the difference! :)

-Caitlin, on behalf of Jane

Chris, thank you so much for sharing your feedback and kind words about Jane! We're so glad to hear you found Jane affordable and packed with features—it means a lot to us to know it was a great experience for you.
We also really appreciate the constructive feedback on areas where Jane could do better, such as offering more integrations and things like 2-way texting. We understand how important these tools are for providers like yourself, which is why secure messaging is one of the big features we're working on right now.
It’s always our goal to make Jane the best possible partner for providers, and hearing from users like you keeps us striving to do just that. If there’s anything else you'd like to share or if you ever want to see what we're up to, we'd always love to hear from you!
Thanks again for giving Jane the chance to support your clinic—we’re so grateful for your trust in us, and we hope to see you again. Wishing you all the best in your work!

-Caitlin, on behalf of Jane

Thanks so much for the kind words, Damien! It’s awesome to hear you’re having such a great experience with Jane and are loving the customization options.

Reviews like yours always leave us wanting to know more, though! You mentioned missing a billing software integration—what type are you thinking about? We’re constantly chatting with our community to learn about their ever-evolving needs, so if you’ve got specific ideas, we’d love to hear them! While we can’t promise anything, customer feedback is such a huge part of shaping Jane’s future, and we’re always excited to explore what’s possible.

Thanks again for trusting Jane to support your clinic. It genuinely means the world to us to play even a small role in the incredible work you do—helping you focus on your clients is what keeps us motivated. I you ever have questions, ideas, or just feel like saying hi, we’re always here! Call, email, chat—you name it, we’re just a message away. :)

-Caitlin, on behalf of Jane

Lorenzo, thank you so much for sharing your thoughtful feedback! It’s always a joy to hear when a customer finds Jane intuitive and user-friendly, and we’re thrilled to know how valuable the templates have been for you. Knowing that Jane makes you feel like a true professional? That completely made our day! :)
Thank you for sharing your thoughts on pricing and features. Last year, we revised our pricing and plans to meet a broader range of needs better, inspired by input from users like you. As our co-founder, Alison, has said in the past, we aim to keep Jane’s “salary” equivalent to about one hour of billable time for our customers, hopefully making it both accessible and sustainable for your practice. That said, we’re always eager to hear more about your specific perspective!
Above all, thank you for choosing Jane to support your practice. It truly means the world to us to have the opportunity to support you in helping your clients!

-Caitlin (on behalf of the Jane team)

Hi Julia. Wow—8 years! That’s incredible. Thank you so much for being part of the Jane community for all this time—it honestly means the world to us. Hearing that Jane has been easier for you to use than other EHR and scheduling tools? That’s the kind of feedback that keeps us going. We’re so glad Jane has been able to make the admin side of your practice a little less heavy over the years.

We also really appreciate you sharing your thoughts about connecting Jane to accounting software. That’s something we’ve definitely heard from others too, and while we can’t make any promises, we’re always dreaming up new “skills” for Jane to learn, so who knows what the future might hold?

Thank you again for trusting us to support your practice and for letting Jane be part of your journey. It’s been such an honor to be alongside you these past 8 years, and we can’t wait to see how we can continue to support you in the years ahead.

-Caitlin, on behalf of Jane + the team

Cyndi, thank you so much for taking the time to share your thoughts with us! We’re so thrilled to hear that you’ve found Jane to be easy to use, efficient, and full of evolving features—it means the world to us how much Jane has helped your clinic.

We also genuinely appreciate your kind words about our support team! Quick email replies and great customer care are things we work super hard to deliver, so knowing you’ve noticed that truly warms our hearts..
And thank you for your thoughtful suggestion - we’re always looking for ways to make Jane even better, and feedback like yours helps us know what matters most to our community.

We’re so grateful to have the chance to support you and your work. Thank you for trusting Jane to be part of your team, and if there’s anything else we can do to make your experience even better, don’t hesitate to reach out.

-Caitlin, on behalf of Jane

Thank you for sharing your feedback with us, Myles! We're thrilled to hear that Jane is meeting the mark for you and fitting most of your needs. We love to hear that our customer support has positively impacted your experience - it's truly one of the things about Jane that we hold most dear to us, outside of building a great product to help clinics. ;) Thanks a bunch for choosing Jane for your health and wellness practice—your support means the world to us!

-Caitlin, on behalf of Jane

Hi Mel! Thanks so much for sharing your review of Jane—we really appreciate it! We're so happy to hear that Jane has been a great fit for you - supporting multidisciplinary practices is one of the things we’re most proud of, so it’s awesome to hear it’s working so well for you. :)

We totally get that adapting to new technology can feel like a hurdle, especially for patients or clients who aren’t super tech-savvy. If it helps, our team has a bunch of tips and tricks to make the transition smoother and less intimidating for them—we’re happy to share anytime!

Thanks again for trusting Jane to support your clinic. It means a lot to be part of the amazing work you’re doing. And hey, we’re always here if you need anything!

-Caitlin, on behalf of Jane

Wow, thank you for sharing your positive feedback about Jane, Katie! It's awesome to hear that you find the system user-friendly and was easy to pick up when you joined your clinic.
We'd be curious to hear more about what you want in an actual "app" - is it the admin experience you're looking for, or perhaps an app for the patient and clients to book appointments? We'd love to hear more about your feedback and maybe share some ideas of what we're working on, so feel free to reach out.
Thanks a bunch for your support and for being part of the Jane community. We're looking forward to keep improving and making your experience even better in the future!

-Caitlin, on behalf of Jane

Hey Priya. Wow! Thanks a ton for your awesome feedback. It’s music to our ears that Jane has been a trusty sidekick to you for so long - 7 years. We're so glad we've been able to help answer all your questions and make your experience smooth sailing for so long, to the point where you're now using it as a practitioner AND clinic owner. Congratulations!
We're genuinely honored to be a part of your practice and are here to cheer you on and support you every step of the way. Thank you for choosing Jane to help you help your community. :)

-Caitlin, on behalf of Jane