Weave Reviews

The automatic messages are so helpful for our patient appointments!

That it can't push notifications to my phone if I don't have the app open.

I do like that this has a mobile app feature that connects directly to the dentrix software for patient information and viewing the schedule. I do also like that that I can utilize the call forwarding to go to my cell phone after hours for emergency calls without releasing my cell phone number.. We also like that there is an inter office communication feature with team chat. We also love that automated messages can be sent out in English or Spanish .

I don't like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches. Especially with regards to patients confirming their appointments. When patients type certain messages to confirm an appt, the software is doing 1.of 3 things: changing the appt length, changing the appt day/time, or removing it from our schedule all together. Another issue is calling patients from the mobile app (which is another key feature I wanted to work well). When I try to place a call the app crashes. When a patient calls me, they have trouble hearing me no matter where I am it will cut in and out. With text messaging we have noticed patient names getting switched, messages getting lost or out of order.

I like the ability to correspond with patients securely and quickly.

Service sometimes goes out and takes time to come back on.

The effectiveness, proficiniency along with it's efficiency with which it works for business is amazing.

Can not delete the sent messages! Further there is no highlighting or bold options in text.

Communication between the patients and staff. Automated components.

Can be tricky to set-up- there are a lot of things you need to work through and we only had one person to help us for a week during that time.

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

It is so easy to use, seamlessly integrates with our practice management software. I love that I can check my schedule, voicemail, and office texts from anywhere using the Weave app. The automatic invites to fill out a review for our office have been incredible. As a cold start, this has done so much to help build our business presence online. We have over 50 Google 5-star reviews after only being open for about 6 months!

It is definitely pricey, but I feel that it has more than paid for itself. It would also be nice to schedule appointments from the Weave app, but I don't think that is a feature.

The features we love most about weave is the pop up screen with direct text communication with patients. This feature is great or communication, scheduling and reminders.

The fees are very high compared to other similar systems and we seem to have a lot of user glitches. Though I will say that customer service is alway very helpful.

Weave is such a great tool that makes communication with our patients very easy, efficient, and is extremely user friendly. I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the ability to separate messages as actionable so patients' questions and messages don't get forgotten. It is also great to be able to send customizable forms that patients can easily fill on their mobile devices, as well as allowing email marketing.

What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that to their preferred language on Weave.

Everything they sold me on. How flawlessly it would all work. Not flawless and extremely time consuming finding out all the issues they have on a daily basis.

Since we onboarded with a Weave person who went on vacation during the onboarding process it has been a nightmare. The results are daily technical issues. Phones go out of service, they don't ring. Technical issues with the communication platform. So many issues that just pop up out of the blue and you are informed by a staff member and even patients. When patients are texting staff to communicate because the phones don't work during business hours it's OK with Weave. When they take weeks and in my case, months to correct an issue they are OK with that because it's not them having the issue.

Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones.

Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further.
Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point.

We love all the texting reminders with Weave. We also love that we can respond to patients thru Weave. It was such a game changer. Weave is always updating new options for its users.

We look forward to when Weave adds the mass email option to patients

Access from my phone with App. The easy use with the phone app.

Their seems to be a glitch in the pop up on my desk top.
There also seems to be no ability on my phone to sort call or messages without completely scrolling through all of them. This is very time consuming and not efficient.

When we first started with Weave we had good success with the software, good integration to our EMR, and high satisfaction. That is not the case anymore.

The software has become increasingly buggy lately on all platforms. There are no new EMR integrations lately and our current EMR has been unsupported for several years. If I could find something else that did everything weave did I’d replace it