---
description: Learn more about ThinkOwl. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ThinkOwl Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ThinkOwl](/software/121447/thinkowl)

# ThinkOwl

Canonical: https://www.getapp.com.au/software/121447/thinkowl

> Omnichannel customer service software suite fully powered by artificial intelligence (AI).
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of ThinkOwl

🔸 Streamline issue resolution with case/ticket management
🔸 Enable self-service options with an intuitive Self-Service Portal
🔸 Gain deep insights into performance with Advanced Analytics
🔸 Capture customer feedback effectively with Customer Surveys
🔸 Offer seamless multilingual support, thanks to AI translation
🔸 Automate repetitive tasks effortlessly with robotic process automation
🔸 Empower agents with intelligent suggestions for the best responses
🔸 Engage customers instantly with real-time conversation AI bots
🔸 Provide hands-free support with AI-powered voicebots
🔸 Understand customer emotions with sentiment analytics

## About the vendor

- **Company**: ThinkOwl
- **Location**: Orlando, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: USD 40.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starts at $40 per user, per month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English, German
- **Available Countries**: Australia, Canada, Germany, India, Ireland, Japan, Netherlands, New Zealand, Qatar, Saudi Arabia, Singapore, South Africa, St Lucia, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Chatbot
- Collaboration Tools
- Communication Management
- Content Library
- Content Management
- Conversation Intelligence
- Customer Database
- Customer Portal
- Customer Segmentation
- Customisable Branding

## Integrations (2 total)

- CRM As A Service
- OSOS ERP

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)
- [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)

## Alternatives

1. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Yonyx](https://www.getapp.com.au/software/91207/agi-self-service) — 4.7/5 (256 reviews)
5. [HubSpot Service Hub](https://www.getapp.com.au/software/119575/hubspot-service-hub) — 4.4/5 (187 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/121447/thinkowl)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/121447/thinkowl> |
| de-AT | <https://www.getapp.at/software/121447/thinkowl> |
| en | <https://www.getapp.com/customer-service-support-software/a/thinkowl/> |
| en-AE | <https://www.getapp.ae/software/121447/thinkowl> |
| en-AU | <https://www.getapp.com.au/software/121447/thinkowl> |
| en-CA | <https://www.getapp.ca/software/121447/thinkowl> |
| en-GB | <https://www.getapp.co.uk/software/121447/thinkowl> |
| en-IE | <https://www.getapp.ie/software/121447/thinkowl> |
| en-NZ | <https://www.getapp.co.nz/software/121447/thinkowl> |
| en-SG | <https://www.getapp.sg/software/121447/thinkowl> |
| en-ZA | <https://www.getapp.za.com/software/121447/thinkowl> |
| es | <https://www.getapp.es/software/121447/thinkowl> |
| es-CL | <https://www.getapp.cl/software/121447/thinkowl> |
| es-CO | <https://www.getapp.com.co/software/121447/thinkowl> |
| es-MX | <https://www.getapp.com.mx/software/121447/thinkowl> |
| fr | <https://www.getapp.fr/software/121447/thinkowl> |
| fr-BE | <https://fr.getapp.be/software/121447/thinkowl> |
| fr-CA | <https://fr.getapp.ca/software/121447/thinkowl> |
| nl | <https://www.getapp.nl/software/121447/thinkowl> |
| nl-BE | <https://www.getapp.be/software/121447/thinkowl> |

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