BoldTrail Reviews
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539 Reviews
- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Forefront of the Industry
Reviewed on 04/01/2024
Pros
Reports kvCORE provides reports on traffic, marketing, lead-gen, behavior, agent accountability, and profitability.
Cons
Generic campaigns Some say the campaigns are generic and most sales agents use the program.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
kvCore
Reviewed on 06/05/2021
It has been quite useful for my team! My team uses it every single day and are converting leads...
It has been quite useful for my team! My team uses it every single day and are converting leads better than ever.
Pros
Artificial Intelligence! It has been quite useful for my team! My team uses it every single day and are converting leads better than ever.
Cons
Support is not great... the chat feature takes a while to obtain a response and usually they don't understand what you are asking and you have to explain like you are talking to 2 year old. It's easier to use the help feature and online information and figure it out yourself.
Alternatives Considered
BoomTownReasons for Choosing BoldTrail
My team needed something that did more and was easier to use.Switched From
TOP PRODUCERReasons for Switching to BoldTrail
Cost was the biggest factor between Boomtown and kvCore.- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
kvCORE used to be a Rocketship, now it's a broken down Go-Cart
Reviewed on 21/02/2023
Here are some of the many problems… 1.) It does not show all of the available MLS listings in my...
Here are some of the many problems… 1.) It does not show all of the available MLS listings in my area. This is extremely disappointing when you want your Buyers to go to your website to search for properties.2.) Market Reports provide inaccurate information. They provide statistical data that is just WRONG. As Realtors®, we have a legal obligation to provide our clients with accurate information. This is untenable!3.) Now they also seem to be "throttling" the number of emails that you can send out. I have templated emails for things like recommended home inspection companies, mortgage brokers, lawyers, etc. since not every single person needs all of these referrals, they are each in separate emails. I've tested this on several contacts and I was not able to send out all 3 emails on the same day to a single client. So now the email tool doesn't work.Summary: MLS Search Alerts don't show all available homes in my area; Market Reports provide data that is not correct; and the email tool won't send the emails to my clients that I want to send.Very disappointed! Very very very disappointed. I will probably be switching to something else very soon if these items don't get fixed. This review was created February 21, 2023
Pros
This software is included for me free by my brokerage. That's a plus.
Cons
This software is NOT RELIABLE. I have spent as much time over the last 2 years engaging customer support to fix problems as I have using the product.
- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Decent but needs improvement
Reviewed on 18/07/2024
Pros
I used multiple CRM's in my previous life and current career. This one is OK, nothing innovative that would make me jump for joy. I need CRM that would make my life easier not complicate it.
Cons
too long to set everything up, and while it makes sense for some it doesn't for me
Response from Inside Real Estate
Vlatka, thank you for sharing your thoughts! We understand that a CRM should simplify your work, not complicate it, and we're sorry to hear that BoldTrail hasn't met your expectations in that regard. Your feedback is invaluable, and we're committed to making improvements that make setup faster and the experience more user-friendly. Best, Mary Caroline
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
KVCore Rocks
Reviewed on 02/04/2020
Overall I really enjoy KVCore, it is easy to use and the customer service is very helpful.
I had...
Overall I really enjoy KVCore, it is easy to use and the customer service is very helpful.
I had been using it with my previous company and when my new company told me it was what they were using I was super excited to be able to stay with KVCore.
Pros
KVCore is easy to use and helps me stay on top of my databse.
Cons
My only dislike is when a client unsubscribes I don't always get an alert and I haven't discovered (or asked) if there is a way to find out who has unsubscribed.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love the Campaigns
Reviewed on 11/12/2022
Pros
I love the ability to launch campaigns and the leads drop into my crm system and are started on a campaign and added to my database immediately. I also love that when a potential client interacts with my website and it will automatically respond on my behalf. It is a great feature.
Cons
I have set up the feature to auto-set up campaigns if someone looks at a property listing. Sometimes this works and sometimes this doesn't. It's not a big deal because I verify that they do get set up, but it would be nice to know that they work every time.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
KV Core Review
Reviewed on 12/01/2022
I like kV but Market Leader is much more user friendly and customer friendly
I like kV but Market Leader is much more user friendly and customer friendly
Pros
CRM and tracking what my clients are doing!!
Cons
That the campaigns are not what customers want! Market Leader has awesome campaigns that give customers reason to open up your email! Only thing KV Core needs are better email campaigns to stay relevant with our customers
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
kvCore
Reviewed on 19/12/2022
My overall experience with kvCore has been very good, it's a great system and I'm lucky to be with...
My overall experience with kvCore has been very good, it's a great system and I'm lucky to be with eXp so this CRM is free for me!
Pros
The most impactful features are hashtags for tagging leads, property boost which imports leads automatically and the AI technology which is like having a virtual assistant within the CRM. These features are excellent and I use them regularly.
Cons
Often I find it difficult to find leads I have recently chatted with or emailed back and forth and even looking up leads in the CRM could be more user friendly.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great CRM overall one stop shop for all your daily to do's
Reviewed on 12/01/2022
Having KvCORE definitely facilitates my business and keeps me organized- just not satisfied with...
Having KvCORE definitely facilitates my business and keeps me organized- just not satisfied with the lack of support for agents.
Pros
All the integrations, the automation and the ease of lead window. Easy to use and customize
Cons
the software its self has been great- customer service is another story. very unhappy with the timeline and lack of communication with in the company for any help with this software.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not believe the hype. Go to any KvCore website as a potential buyer or seller and you will...
Reviewed on 25/05/2024
Simply the worst CRM CMS combo I have used and I have been using these kinds of tools for over 25...
Simply the worst CRM CMS combo I have used and I have been using these kinds of tools for over 25 years.
Pros
They have good marketing - if it only functioned as advertised.
Cons
The CMS is terrible and buggy. The "training" materials are dated, with many of the videos not even matching the current layout (their FB site has one from 2019 pinned as the "101 Video).
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reveiw
Reviewed on 07/01/2022
I feel the switch was well worth it and has reinvigorated my business
I feel the switch was well worth it and has reinvigorated my business
Pros
Getting leads. The ability to use the program to get leads into it and the great support and educational component in how to get leads.
Cons
After using Top Producer for 20 years, I find kvcore does not have the same abilities to manage the lead data. Cannot find a contact by street name. Also Top Producer has a closing and listing management aspect which is kvcore does not
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
It works but not my favorite.
Reviewed on 18/12/2023
It's ok. If I had to pay for it myself, I probably wouldn't use. It is a set it and forget it...
It's ok. If I had to pay for it myself, I probably wouldn't use. It is a set it and forget it mentality. There is lots of functionality, but everything is an up-sell, which is a turn off. Are any leads better than those I generate myself? No, most that the website generates are just tire kickers. The best feature I have found is that the website tracks clients that search through it, so I can see what they are looking at on the backside.
Pros
That website captures the activity of contacts.
Cons
I've tweaked the website presentation pretty hard. I know my brokerage has locked it down quite a bit, but the grey font is really hard to read with older eyes.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
KV core review including core back office management
Reviewed on 07/01/2022
Overall a very good experience and 100 times better than the system I was using before
Overall a very good experience and 100 times better than the system I was using before
Pros
Clear integration with SkySlope and QuickBooks
Cons
Not all data from SkySlope is yet programmed to core back office. Example the W9’s that are uploaded into SkySlope that will eventually need 1099s filed do not have a bucket to upload to into the back office… This Has to be a manual process for us
- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great option for an individual agent or a team...
Reviewed on 12/03/2020
Overall, I am extremely happy with KVC and know that I will be able to leverage it even more than...
Overall, I am extremely happy with KVC and know that I will be able to leverage it even more than before in my client campaigns. Over the 1.5 years I have used it they have made tremendous strides in reliability with a minimal amount of backslide as they grow because the large adoption of it brings forth those growing pains. I definitely recommend it as a product and very glad my broker makes it available to its agents. My initial apprehension and frustrations stemmed from it not doing everything how my previous CRM did and did require me to make some slight adjustments to my campaign, but once I got that figured out things got even smoother.
Pros
Easy to setup and implement as long as you spend the time to do it. It does not take a lot to learn to get started and you can increase your efficiency if you take the time to learn the nuances, even if it is on the go. KVC is full featured and as they have added some terrific features over time I find the ones that apply to my business are easy to implement. Between the community, Facebook group, and helpful videos all have been beneficial whether it is trying to figure out how to do something or to get ideas on how to implement features into my business.
Cons
Like any software there are bugs and features that I wish it had to make life easier, but realistically there is nothing that will be 100%. The lack of extended support hours can be frustrating when these issues are encountered since I'm in an industry that involves long nights, weekends, and working holidays.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Have you experienced contractual unconscionability and are seeking a solution?
Reviewed on 10/09/2023
Very unfortunate!
Very unfortunate!
Pros
A great service if you have someone with expertise to set up it's functions, campaigns, etc.
Cons
I want to share my experience with Inside Real Estate/KvCore. When my KvCore website went live, my emails were unexpectedly forwarded to the KvCore software without prior notice. This lack of communication led to several issues, stress, chaos. I reached out to customer service for assistance in disabling the email forwarding but received a delayed response. During this time, I lost access to my domain, which had been taken over by a third-party provider, Cloudflare. This disruption affected my business operations. To compound matters, I had to rebook my travel plans at a higher cost due to these complications. Additionally, I was unable to access contracts and offers, which are crucial in my line of work. Disconnecting KvCore from GoDaddy and Cloudflare required extensive troubleshooting with GoDaddy.The overall impact was not only financial but also disruptive to my business operations. The lack of timely support and communication added to the frustration.This experience has left me disheartened about KvCore. I decided to cancel my credit card and stop using their service. However, they refuse to terminate the contract and are billing me $736, with plans to continue monthly charges of $600 due to the outstanding balance. I believe it's important for individuals facing similar issues to consider their legal options. I've created a FB group called 'kvCore | Inside Real Estate: Pissed Consumer & Reviews' to provide a platform for those who believe they deserve a remedy.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Real Estate CRM
Reviewed on 09/12/2022
I love it. Best CRM I have used and they continue to add more features. Customer support is very...
I love it. Best CRM I have used and they continue to add more features. Customer support is very responsive as well.
Pros
I like the homepage where I can see all of my customers viewing properties. It is very easy to see which ones they are interested in and go directly to that listing info.
Cons
I wish I could select 2 Bedrooms instead of 2+. I recently had a buyer who only wanted to see 2 Bedrooms and was not interested in the 3 and 4 that kept popping up because I was only able to select 2+.
Alternatives Considered
LoftyReasons for Switching to BoldTrail
Familiarity.- Industry: Real Estate
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review of kvCORE
Reviewed on 02/11/2018
I am very impressed with the overall experience with the software. The lead capture capabilities...
I am very impressed with the overall experience with the software. The lead capture capabilities are so varied that learning the things it can do for you takes a while to master. In fact I am not sure anyone can master them all, simply because you will regularly discover new ways to use the system.
Pros
This is the most powerful lead nurturing tool I have ever used. It is a combination of lead generation, CRM, IDX, and web site. It requires very little set up in order to use...it is almost ready "right out of the box". One very useful feature is the ability to see all properties viewed by a prospect and all correspondence with them on a single screen. Building landing pages & squeeze pages is a snap and sharing out to social media is quick and easy. Nurturing leads is almost totally automatic, behavioral automation is wonderful.
Cons
Some of the navigation is a bit "clunky". For example when viewing multiple prospects information you almost have to start over at the dashboard to go from one prospect to the other. This is a bit distracting, but overall the entire system functions very well.
- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product, perfect for my real estate business.
Reviewed on 22/11/2018
I appreciate that I am able to email, text and call my database without leaving my CRM - great...
I appreciate that I am able to email, text and call my database without leaving my CRM - great tool.
I love the intuitive system that texts my clients or emails them on my behalf when their preferences change. I appreciate that I can personalize my choices to suit my relationship with the client or customer.
Good job kvcore - you help my job become easier.
Pros
I love my kvCore software. Before becoming a full time agent at Exp Realty, I worked as a marketing assistant for many different agents. through many different organizations for 6 years. I have not been able to find a CRM and marketing service that is so easy to use or as intuitive as this kvCore is. I enjoy the fact that if I need help, there is a button on my page and I can get help straight away. I can see my active clients and can text or email them directly from the page. It's an awesome system and I am comfortable knowing that my work is being leveraged by great software.
Cons
There is one improvement I would consider. I would appreciate being able to bulk email my whole database at one time. I do understand the risk of my email could be blocked by Spam bots for doing too many emails at once. I guess this restriction is for my own good. Thank you for looking out for me kvCore
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Stay Away, Not worth the money and months of hassel
Reviewed on 06/04/2023
Atrocious
Atrocious
Pros
I do not like anything about this program.
Cons
This is the most underlying platform as of yet that I have used. I heard good things and was ready to give this a shot. I was promised 25 leads a month, that did NOT happen. This program seems to entice more spam calls and then those calls are what filters into this system. I have tried to get out of my contract and there is no getting out of it. I am stuck paying for something I don't use, don't like, and most importantly, DOES NOT WORK. When I have tried to talk to someone about this, they make you schedule on their calendar and it takes 2-3 weeks to get on the calendar. This is not lead generation (As I was promised) and the customer service is beyond atrocious. Do yourself a favor and stay far away from this company as they do not deliver nor will they work with you when you are unhappy about the product.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good not great
Reviewed on 15/03/2024
Pros
Lots of automation and follow up available
Cons
CRM clunky and not easy to use. Needs better filtering capabilities
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly + streamlined accountability
Reviewed on 21/01/2022
Overall, love the program- It's easy to use for someone that isn't the least bit tech savvy which...
Overall, love the program- It's easy to use for someone that isn't the least bit tech savvy which is important for me. I frustrate easily when it comes to tech and aside from the occasional glitch or hiccup in the software or app, I have no complaints.
Pros
Love that this auto generates calls to do each day- not all of them are ones that actually need to be called but it is useful for me to see names pop that I wouldn't think to "look" for- it's great that I can be directed towards some work without trying to drum it up out of thin air.
Cons
The app can be wonky at times- I will make calls using the app and it will just be loading and not let me update my list or enter the notes about how the call went. That then leads me to have to close out the app and then re-open and usually my note will not have saved so then I have to get on the computer and enter it from there.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
KV Core for Your Business
Reviewed on 22/12/2022
Pros
I love the fact that everything is right at your fingertips for great lead generation.
Cons
It's difficult to figure out how to use the features to get the best results.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
KV Core aka King of CRM's
Reviewed on 06/11/2018
KV Core as said prior has been a game changer. The ability to post to social media and other third...
KV Core as said prior has been a game changer. The ability to post to social media and other third parties has been very helpful. The amount of time you spend on KV Core and adjusting it to your business will only enhance and help your business. This isn't a program where you begin using it and you feel like you're moving backwards. This truly does help an agent organize, follow up and stay ahead of everyday realty duties.
Pros
I compare this program 's CRM's abilities like that of Microsoft Excel. Like Excel, KV Core is limitless. It is truly up to the agent how far and imbeded they want KV Core in their daily business duties. It is a game changer, and even though I'm about 2 1/2 months into the program, I am still learning alot more about it. Which is a fantastic thing.
Cons
The only thing I don't like are 2 things:
1. You cannot find all the properties that all fall under a specific property management company. You must look for every property individually. Also, the status of the home cannot be seen on KV Core. If the property is pending back ups, Leased, Expired etc, you can only see that on the MLS.
2. You only have these choices on the frequency of sending alerts: Never, Instant, Daily, 2x/week or Weekly. There is no in between. What if my client wants one monthly alert at the first of the month or something? There should be a fully customizable alert system in place. Different clients, different needs.
- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product!
Reviewed on 08/01/2022
Love youing KvCore, is very user friendly.
Love youing KvCore, is very user friendly.
Pros
The software is user friendly and has a great dashboard.
Cons
KvCore could use and include a dialer with 3 lines.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
BoldTrail formerly KVCore
Reviewed on 26/07/2024
Worse experience I have ever had with any companies that I've paid for services! They just want you...
Worse experience I have ever had with any companies that I've paid for services! They just want you to pay for their services and did not follow through with their service. They also would not let me out of their contract.
Pros
Their platform was too complex and definitely not user friendly
Cons
Too complex, terrible customer service, turn around time up to a week for a ticket through tech support. No live support just automated chat bot
Response from Inside Real Estate
Emile, Thank you for your feedback. We're truly sorry to hear about your experience and understand your frustration with the platform's complexity and support issues. Your concerns about customer service and contract flexibility are important, and we'll use your feedback to work on improvements. If there’s anything specific we can address or if you'd like to discuss this further, please let us know. Best, Mary Caroline