GovPilot Reviews

The ability to customize the software to suit the City's needs is really impressive. I was able to create a custom process with the help of the GovPilot team to track vacant properties, abandoned properties and foreclosures within the City. This software has saved countless hours and has made data collection so much more accurate. I love being able to automatically generate a large number of notices and letters with the click of a button. The GovPilot team is so attentive and in many cases they were able to make my requested changes within minutes! I really enjoy using GovPilot and customizing the software with the team.

I do not have anything negative to say about the software. GovPilot addressed all of the issues that I had with the software.

The software covers a lot of what we do in municipal government. It keeps all of our programs together and in one location. I can sign on in the morning and stay on to the end of the day. It is also set up for e-mail alerts when a new issue arises.

I have found nothing to be concerned about since using the system more frequently. If I need help, I call !

Email update to requestors with each change in status, improves government transparency.

Sorting and filtering features need improvement

The ease of use; though repetitive it allows for efficient and speedy processing of OPRA requests and responses.

The ability to merge and retrieve certain functions.

The ease of use and the ability to computerize some of our key processes.

There aren't any cons for the use of this software. Whenever there may be an issue or a process is not making our jobs easier, support has worked very hard to simplify and improve the process so that it is much more functional.

So much information at my fingertips without dredging through files. Clear and concise. Easy to learn and use. And lots more- if there was a 6th star rating they'd get it. Their customer service, responsiveness and the all important patience factor are far above and beyond any I've ever experienced.

Nothing really, but it can sometimes feel a little slow when trying to pull up information for my guys out in the field. But it's only a matter of seconds.

Very user friendly on the inquiry side. Most users that find this on the website have little trouble submitting FOIL and complaints.

Not very user friendly on the Office side - can be difficult for tracking. OUr staff has had trouble getting this to work as they are still learning.

Keeping track of licenses. We use this often especially in the beginning of each year.

Ease of use. I think the software could be more user friendly with better help screens.

The software provides a user friendly database that goes much farther than your typical databases. The options and features it provides surpass anything we have had in the past. Record keeping, reporting, invoicing, stats, it can do it all!

The software limits us to addresses that are based off of tax map data. It would be nice to expand this to geographical locations not necessarily linked to tax map data.

Easy to navigate . User friendly. Easy web interface.

Nothing, a great product. Hard to find fault with this product.

We, like many Borough's, are being overwhelmed with OPRA requests. The GovPilot Program has allowed me to manage this high volume with ease. The staff has been amazing and extremely helpful. They make you feel like you are there only customer and every issue large or small is handled and resolved promptly.

There is nothing I don't like any things I thing need tweaking they take care of. No issues at all.

The OPRA software is my favorite program. Makes tracking and follow-up on requests very easy.
customer service is great

getting used to the update was hard at first but now that I am used to it I like it

The software will make my units more efficient and finding/processing work much faster. We are also offering the public 24 hour access for filing concerns.

Haven't been using the software long enough to see any long term concerns.

It has great applicability across multiple departments. It creates better work flow and efficiency through out.

The development process can be arduous. It can take awhile to get every thing right. There should be a user portal for better security.

The software is easy to use.
Now everything is in one place.

A little hard to understand in the beginning

I enjoy the ability to look around the city using the mapping and the ability to keep properties organized.

Sometimes the site may be a little bulky and glitch. When moving around the map it may freeze up at certain times.

Ease of use for both employees and residents using the program. Good communication tool as linked to our website.

It can be a forum for a constant complainer to use and answering is time consuming. Addresses need to be exact when looking up. It would be easier to be able to punch in the street name if unsure of address.

GovPilot will work with you to develop customized solutions that fill the need in your office operations. They are more than one size, out of the box process that you are required to adapt to.

Their processes work best in Google Chrome and that can be restrictive. Our office operates mostly with Internet Explorer.

Very user friendly. Like that the software can easily be customized for our needs.
Many options are available to the customer.

There is nothing that I feel needs to be improved although when we begin to use the software more often, we may be able to provide info on what we feel can be improved upon.

The ease of use and the customer service.

At this time, I have nothing to complain about.

Product flexibility and GovPilot Staff able to come up with fix ( good can do attitude ). Able to work with users to build a good online process.

Needs a ticketing system to track issues, a few items get dropped and have to be brought back up. Not always a good hand off from customer representative to backup staff.

Program is simple and easy to use. Maps help in identifying properties easily.

I have not experienced anything at this time.