Passportal Reviews

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator.

Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

How easy we keep records of our client's setup and secure their credentials.

there is a bit of a learning curve but support is helpful getting over the humps.

I really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format

the integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.

The audit report of known password by user and the ability to change windows password

The fact that single sign on and ad sync is not an option at the moment

The reporting capabilities are pretty good. The idea of Docs is really good, but needs some work.

It's pretty slow going between sections and clients.
While there are a lot of integrations, there are no ways that I've found to bulk edit imported assets, or merge duplicate assets.

Runbooks don't export long sentances properly, they don't word wrap well. For instance a long URL in a text field exported to a PDF would go off the page

It does a good job of keeping login information for various customers in a central, secure, managed location. It allows you to restrict access to specific clients to specific people or teams and tracks every time a technician has accessed a password so you know what needs to be rotated if they depart.

The browser plugin is tolerable but not great.

Access to the portal on any devices at any time.
Portal is well designed and extremely fast to use.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.

After using the software for nearly 6 months we have found no issues.

Full auditing of password access
Ability to fill passwords in ConnectWise Control (ScreenConnect) sessions

Documentation piece is lacking, but improving.

Easy to use joined with Screen connect making it easier to use the login feature

That you can only link it with screen connect and it does not support other RDC clients

The primary reason it was selected was for password management which has a plugin for Connectwise Control. The added bonus of a fledgeling document management systems helped tipped the balance.

Encountered a number of bugs during the initial setup but these were corrected or worked around. DMS is still very limited. More automation with regards to integration would be beneficial.

Passportal has made documentation a lot easier and quicker. It provides a really good structure of all of the documentation, which I didn't have previously with using something like OneNote.

Having a couple issues with integration with Ninja. Same serial number computers aren't coming in. Working with support currently.

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.

- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration

- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

Nice looking, good integrations for current software

Every time you choose another entry the page refreshes!

Password tracking
Password rotation for AD accounts
Audit log

The integration with CW is one way. And only allows you to import the most basic fields from CW manage. All notes are left behind as are custom configuration questions.

easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

I liked the layout and the amount of information I could store in Passportal

The thing I liked least about the software was the support, not very helpful at times

All in one storage of docs, and secure passwords. The fact that passwords are there for the team as they need them but are secured is great.

the same thing I love, the security to log in and the time out.

It is comforting know that our sensitive data is secure!

It can be a bit challenging to log in some times but this is really the whole point so I don't this I can put this down to being a con.

The software is easy to use, able to upload credentials en masse and Highly adaptable

There are some areas i'd like to include Photoes in the body of the article or datafeild but I can only link the image instead.

the diversity of the platform makes it easy to find something for every required scenario

nested menus are the most annoying thing - the general layout of the software is good but sometimes it takes quite a few more steps than what I believe to be required to get to customers specific details

The nearly transparent operation inside browsers.

The degree to which it illuminated our own sloppiness with password management (also one of its best features when you get right down to it).

Helps us be much more organized by centrally managing all our clients passwords, assets, and documents.

The mobile app still needs a lot of work. Its functional but could do so much more compared to the functionality of the web app.

The ease of use and the return on investment with Site. Also +docs helps u renewing our documentation. And the integration with autotask.

nothing comes to mind, passportal has everything you need

Integration with ConnectWise remote control

Cannot view/copy the password in the connectwise remote control plugin. Requires logging in to passportal