--- description: Learn more about Sinch Engage. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Sinch Engage Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Sinch Engage](/software/119059/messenger-communication-platform) # Sinch Engage Canonical: https://www.getapp.com.au/software/119059/messenger-communication-platform Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/119059/messenger-communication-platform?page=2) > Sinch Engage is your easy, all-in-one messaging platform for reaching customers via SMS, MMS, RCS, and WhatsApp. Thousands of brands trust us to send personalized marketing, sales, and support messages anywhere worldwide. Fully CRM-integrated, enterprise-grade security \& compliance, 24/7 support. > > Verdict: Rated **4.4/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Sinch Engage \- Reach customers worldwide and manage all conversations from one unified inbox  - Send SMS, MMS, RCS, and WhatsApp messages easily with our simple visual campaign builder  - Enjoy easy, fast setup—no coding required and 24/7 global customer support  - Multiple ways to send: web app, mobile app, email-to-text, integrations, and API  - Create and automate any message with ease—bulk SMS, two-way chat, appointment reminders, feedback surveys, promo texts, automated drip campaigns, and everything in between  - Connect and instantly sync with tools your team already uses: HubSpot, Shopify, Salesforce, NetSuite, Zoho CRM, ActiveCampaign, Zapier, and more  - Engage faster and smarter with rich media support, AI writing assistant, and template responses  - Track metrics like open rates, response times, and conversions from an analytics dashboard  - Always stay secure and compliant—enterprise-grade encryption, GDPR \& TCPA compliance  - Get full API access and webhooks for advanced use cases and developer tooling ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 44 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sinch ## Commercial Context - **Starting Price**: USD 49.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Whether you need a simple way to send SMS or advanced integrations, we have a plan for you. Try Sinch Engage (formerly MessageMedia) free for 14 days. Included in All Plans: - Free dedicated number - Unified Inbox - Advanced Reporting - Templates and Automations - Customer Success Onboarding - Unlimited Contacts - AI-Generated Campaigns - Integration Access - Compliance Tools - Lightning Fast, Reliable Delivery - Contact Management - Message Personalization - API Access - Add-on Social Channels - 24/7 Global Support - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Denmark, Germany, India, Indonesia, Italy, Mexico, New Zealand, Portugal, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Automated Responses - Automated Scheduling - Batch Communications - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Campaign Segmentation - Chat/Messaging ## Integrations (11 total) - ActiveCampaign - BigCommerce - Epic - HubSpot CRM - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Salesforce Marketing Cloud - Shopify - Workato - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) - [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software) - [Mobile Marketing Software](https://www.getapp.com.au/directory/309/mobile-marketing/software) - [SMS Marketing Software](https://www.getapp.com.au/directory/1291/sms-marketing/software) ## Alternatives 1. [charles](https://www.getapp.com.au/software/2056879/charles) — 4.4/5 (21 reviews) 2. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1131 reviews) 4. [Mobile Text Alerts](https://www.getapp.com.au/software/122947/mobile-text-alerts) — 4.5/5 (85 reviews) 5. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Really Good App" — 5.0/5 > **Maria Camila** | *24 May 2022* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: How easy is to communicate with the clients and how important is to have our CRM updated > > **Cons**: That sometimes suddenly stops working and you have to refresh the website many times in order to work in a smooth way. ----- ### "Messenger is a platform within a platform" — 4.0/5 > **Shenda** | *30 December 2020* | Mining & Metals | Recommendation rating: 3.0/10 > > **Pros**: You can create multiple groups all at the same time. Have multiple conversations going. You can also change your status interchangeable available/ in-available etc.. > > **Cons**: Grousing are not well organized.. easy to mix up groups unless this has changed. No ability to attach / share files unless this has cashed. > > Was great. Messages were sent and received fast \& quick\! ----- ### "Good software" — 3.0/5 > **simone** | *24 May 2022* | Food & Beverages | Recommendation rating: 7.0/10 > > **Pros**: You can organize well your work, and it's easy to use it > > **Cons**: In the last year the software had some crashes and bug ----- ### "Messenger communication" — 5.0/5 > **Alba** | *7 January 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I like that this software it’s easy to use, and up to date > > **Cons**: I’m still experimenting using this software so at this moment I can’t say what I liked the least. > > My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients ----- ### "Enhance customer interactions" — 5.0/5 > **Sergiu** | *24 May 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Provides alternative ways of staying in touch with your consumers. > > **Cons**: Depending on the platform used to integrate with (Telegram, Viber), some features are missing, such as voting buttons, polls etc. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/119059/messenger-communication-platform?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/119059/messenger-communication-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data