---
description: Learn more about FreshLime. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: FreshLime Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [FreshLime](/software/119055/freshlime)

# FreshLime

Canonical: https://www.getapp.com.au/software/119055/freshlime

> FreshLime is a cloud-based customer retention platform designed to grow local businesses by increasing client retention. The solution provides users with a 360-degree view of their customers, and enables targeted interactions including personalized email, text messaging, and social media posts.
> 
> Verdict: Rated **3.3/5** by 4 users. Top-rated for **Ease of Use**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.3/5** | 4 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support | 2.5/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 20% | (2/10 Likelihood to recommend) |

## About the vendor

- **Company**: FreshLime
- **Founded**: 2014

## Commercial Context

- **Starting Price**: USD 150.00
- **Pricing model**:  (Free version available)
- **Pricing Details**: Contact FreshLime for pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Tracking
- Alerts/Notifications
- Behavioral Analytics
- Campaign Management
- Churn Management
- Communication Management
- Contact Management
- Customer Database
- Customer History
- Customer Profiles
- Customer Segmentation
- Data Integration
- Email Marketing
- Feedback Management
- Lead Management
- Monitoring
- Personalization
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)
- [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software)
- [Customer Data Platform Software](https://www.getapp.com.au/directory/1425/customer-data-platform/software)

## Alternatives

1. [Viber](https://www.getapp.com.au/software/2049588/viber) — 4.4/5 (4058 reviews)
2. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews)
3. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews)
4. [Wati](https://www.getapp.com.au/software/2068239/wati) — 4.6/5 (202 reviews)
5. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Great\!" — 5.0/5

> **Chase** | *22 February 2018*
> 
> **Pros**: I think that this platform has enabled myself to gain significant traction in getting better at my job
> 
> I think that sometimes the user interface could be a bit easier to begin to learn at least  in my opinion

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### "Hefty cost, and non- essential" — 3.0/5

> **Lorraine** | *2 August 2020* | E-Learning | Recommendation rating: 2.0/10
> 
> **Pros**: Great way to send review requests and build online reputation
> 
> **Cons**: Cost was very high, platform was not user friendly
> 
> Customer service was good and attentive. Request platform was aesthetically pleasing. The products just were not worth the money for us.

-----

### "Slow service, chat bot  and lost leads" — 2.0/5

> **Ted** | *21 August 2020* | Construction | Recommendation rating: 1.0/10
> 
> **Pros**: Initial service was good.
Their chat bot questions were not well written and they were slow to respond to requests. Later we started losing leads because their system did not send the leads properly.
> 
> **Cons**: Lost leads through their system breakdowns.
> 
> Poor

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### "Overpriced and Buggy, I would Seek Out Alternatives" — 3.0/5

> **Will** | *6 July 2021* | Marketing & Advertising | Recommendation rating: 2.0/10
> 
> **Pros**: I was aesthetically pleasing and pretty easy to learn how to use. When working properly, the software really is effective.
> 
> **Cons**: Freshlime seems to be overly expensive for what you do get. Customer service is not great. Also, I had a bug where I lost leads due to issues in the system on their end.
> 
> A bit frustrating experience overall. We took a gamble with paying for this software and it proved to be a mistake.

## Links

- [View on GetApp](https://www.getapp.com.au/software/119055/freshlime)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/119055/freshlime> |
| de-AT | <https://www.getapp.at/software/119055/freshlime> |
| en | <https://www.getapp.com/customer-management-software/a/freshlime/> |
| en-AE | <https://www.getapp.ae/software/119055/freshlime> |
| en-AU | <https://www.getapp.com.au/software/119055/freshlime> |
| en-CA | <https://www.getapp.ca/software/119055/freshlime> |
| en-GB | <https://www.getapp.co.uk/software/119055/freshlime> |
| en-IE | <https://www.getapp.ie/software/119055/freshlime> |
| en-NZ | <https://www.getapp.co.nz/software/119055/freshlime> |
| en-SG | <https://www.getapp.sg/software/119055/freshlime> |
| en-ZA | <https://www.getapp.za.com/software/119055/freshlime> |

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