---
description: Learn more about Airim. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Airim Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Airim](/software/118511/airim)

# Airim

Canonical: https://www.getapp.com.au/software/118511/airim

> Airim is a cloud-based customer engagement solution designed to help enterprises educate customers quickly on their website or app based on user intent and past browsing behavior.
> 
> Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Airim

\- Decrease your inbound sales cycles
- Increase your website conversion
- Make prospective customers take purchase decisions quicker
- Analyse the self-help content that engages users most
- Get the Voice of your Customers in real-time

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 5 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Airim
- **Location**: Newark, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: USD 209.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Starter: $209/month billed monthly or $179/month billed annually
Pro: $949/month billed monthly or $799/month billed annually
Enterprise: Contact Airim for pricing information.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish
- **Available Countries**: Australia, Canada, India, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- CRM
- Campaign Management
- Communication Management
- Content Creation
- Content Management
- Customizable Reports
- Dashboard
- Knowledge Management
- Multi-Language
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- Widgets

## Integrations (10 total)

- Crisp
- Drift
- Freshdesk
- Intercom
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Starter
- Zapier
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)
- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6964 reviews)
3. [Typeform](https://www.getapp.com.au/software/91581/typeform) — 4.7/5 (945 reviews)
4. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
5. [Trustpilot](https://www.getapp.com.au/software/113149/trustpilot) — 4.5/5 (1202 reviews)

## Reviews

### "One of the best self-service bots to capture leads" — 4.0/5

> **Debdut** | *13 August 2018* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: 1. FAQ features is awesome
2. In-bot survey feature is great and helps in collecting leads
> 
> **Cons**: 1. Analytics can be better. More datapoint needed.
> 
> Pretty good\! One of the best tools to collect leads if you have B2B target audience.

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### "Excellent add on for any website" — 5.0/5

> **Swetang** | *11 August 2018* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Great for content heavy websites. Users can easily browse through all the FAQs
> 
> **Cons**: Some issues with website page width, especially with wordpress.
> 
> Great experience. Recommending to everybody

-----

### "AIRIM Review: Team Scripbox" — 4.0/5

> **Verified Reviewer** | *11 August 2018* | Investment Management | Recommendation rating: 8.0/10
> 
> **Pros**: The FAQ based navigation across the whole website is a whole new concept in itself. The tool also has an analytics feature built in, to help track "Whom we lost and where we lost them, if any AND whom we locked and how we locked them, if any". From a purely business perspective, this has led to lesser live chat volumes coming in. From a technical perspective, this tool goes beyond merely being a chat bot.
> 
> **Cons**: The tool is not mature yet. It needs a whole lot of tweaks and the AIRIM team has been constantly at work, to get all these changes done. And as always, people learn from mistakes or from feedbacks, thats how the learning curve is. Hope they bring us the best with all the feedbacks given to them personally.
> 
> Let me put this to the point:

Business problems solved- Chat volumes have gone down AND Call volumes have equally gone down, which means our customers dont find the need to call us, they are able to figure out the answers to their queries using the bot.

Benefits realised- Lesser chat volume per agent, better Quality as the process time per call increases with lesser call volume.

-----

### "Marvelous product" — 5.0/5

> **Raghu** | *14 August 2018* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: UI design is simple awesome , very user-friendly , we can customize our own way I strongly recommend to friends to use this product
> 
> **Cons**: Main thing is image, if image is square shape it must be fixed in circle, but it's not fixing , it's taking square only, overall great
> 
> Customers are eailsy generated through this airim, within no time we can respond their queries i love this airim product

-----

### "Greater control, conversions and insights" — 5.0/5

> **Bharat** | *14 August 2018* | Architecture & Planning | Recommendation rating: 9.0/10
> 
> **Pros**: The fact that this is pretty much a self-configure and self-manage tool and you as a business owner can decide on how to create and structure the user journey to meet your business goals. If used creatively, Airim can help unlock great value both, to the users and to the business.
The analytics dashboard gives simple and clear actionable insights that can be used to refine the process of information discovery for the users.
> 
> **Cons**: Nothing glaring to complain about. However, the UI can be made a bit more slick to give a sense of premiumness to the product.

## Links

- [View on GetApp](https://www.getapp.com.au/software/118511/airim)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/airim/> |
| en-AE | <https://www.getapp.ae/software/118511/airim> |
| en-AU | <https://www.getapp.com.au/software/118511/airim> |
| en-CA | <https://www.getapp.ca/software/118511/airim> |
| en-GB | <https://www.getapp.co.uk/software/118511/airim> |
| en-IE | <https://www.getapp.ie/software/118511/airim> |
| en-NZ | <https://www.getapp.co.nz/software/118511/airim> |
| en-SG | <https://www.getapp.sg/software/118511/airim> |
| en-ZA | <https://www.getapp.za.com/software/118511/airim> |

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