UPshow Reviews

Overall rating
Filter by
Company size
Time used
167 Reviews

- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Valuable business tool!
Reviewed on 23/08/2018
We are increasing our average check by engaging our customers with visual entertainment.
We are increasing our average check by engaging our customers with visual entertainment.
Pros
I utilize the platform for a variety of visual content. It engages our guests and lends to longer stays and increased revenue.
Cons
We are currently working to get the trivia aspect to allow "Trivia Night" competitions. It's taking longer than expected.

- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Upshow Buffalo
Reviewed on 15/12/2019
Great growth
Great growth
Pros
Ease of content addition
Use other ppls content to add to your library
Cons
Not able to use Facebook or post reviews
- Industry: Individual & Family Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Several weeks in on one device...
Reviewed on 29/08/2022
The customer service has been good. When I have an issue, I get a pretty prompt response. Overall...
The customer service has been good. When I have an issue, I get a pretty prompt response. Overall I'm satisfied with the product in that it mostly fills my needs. I'm definitely still going through some growing pains so I'm not sure how I'll feel about things in a few months.
Pros
I like that you can integrate videos, stills, and background music. You can set an expiration date on graphics so I've used this to promote events and then have the graphic expire after the event has happened.
You can create playlists and organize in a number of manners which is nice and you can easily integrate videos from YouTube.
Cons
The preview function doesn't work for me which is a big deal as I'm remote.
Videos embedded from YouTube do not show subtitles. In a waiting room setting where volume can be an issue, this is problematic.
The integration with social media is confusing. It only pulls from Instagram (and maybe Twitter), doesn't happen in real-time, and can be clunky.
I've also found the admin user interface to be challenging to navigate but that could just be me!
- Industry: Entertainment
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
UPshow is such a fun addition in our bars!
Reviewed on 18/01/2018
It adds to our brand and the customer experience.
It adds to our brand and the customer experience.
Pros
I love how interactive it is. Our customers absolutely love seeing themselves on our tvs and it really adds to their experience. It's so easy to use from an administrative standpoint. I can quickly add spotlights to our our locations without taking too much time out of my day.
Cons
We've had a few issues with the software not working correctly. Typically the device gets replaced right away so it's not a big deal. I haven't been able to fully use the connected commerce tool yet because of the way our social media accounts are set up, but I'm looking forward to using that tool.

- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
It is easy to use and enhance upshow
Reviewed on 19/07/2018
Pros
The ease of use, and the ability to use how you want. I can update as needed and change pictures and or change or take out pictures people post that are not following our guidelines.
Cons
If there a problem, I have had no customer support. I have contacted customer support thru chart and or email, and have never received a response back. My local rep has been helpful.
Response from UPshow
Kent, thank you for taking the time to post your review. I'm glad you've found the platform easy to use and as we add new features, we're focused on making sure simplicity is always a key characteristic.
This feedback regarding customer support is helpful, and I'm going to investigate the logs to understand how the mark was missed with our support team and will remedy.
Thanks for being a great partner!

- Industry: Hospitality
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
UPshow is a great product with a great team behind it!
Reviewed on 23/07/2018
Pros
UPshow is very simple to use. Within a few minutes, we were bringing great content to our bar guests. I love that I can schedule Marketing Screens so that they expire after the event has run. I wish all of our systems were this seamless.
Cons
This is a double edge sword, but while I love how easy UPshow is to use, there are times that I would like to curate how frequently (and which of) my screens appear.
Response from UPshow
Thanks Mark for your review and feedback! I'm glad the platform is simple for you to use and take control of the TVs at your bar. Your comment around additional controls really resonates with us, and it's something we will work into the next version of the Control Panel.

- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Boycott this service
Reviewed on 04/12/2020
They failed to deliver on any tenet of their agreement with me and insisted on charging me for it,...
They failed to deliver on any tenet of their agreement with me and insisted on charging me for it, including suggesting they had to charge me a cancelation fee. The technical support is abysmal and the restrictions on the tagging system provide no value for business owners whatsoever. I am considering legal action against this company.
Whatever you do, DO NOT engage with UPShow for any business -- ever.
Pros
I cannot provide any positive feedback on this software
Cons
- Product was not delivered on time
- Product was not configured properly, marketing a different business
- Support did not adjust my configuration correctly
- Responses for action were never followed up on, and no communication to me as the service buyer
- Tagging service did not work properly
- After bringing to UpShow's attention and asking for cancellation, notified they would charge me a buyout fee.

- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
UPshow - Mistwood Golf Club
Reviewed on 04/12/2019
Very fun and great overall!
Very fun and great overall!
Pros
We love the interactiveness for the guest and user.
Cons
Not necessarily "quick" posting duration. Was told ~5 minutes, but it's really like 10-15 minutes. It could make the guest lose interest in waiting for their image to be posted.
Response from UPshow
Thanks E.J. for the review, I'm glad you love the interactivity! Regarding time-to-screen, we're constantly working to improve both the tech and the manual processes to increase speed.
- Industry: Entertainment
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great for advertising options in the bar!
Reviewed on 19/07/2018
Pros
I like the ability to post images to the screens, customize and let visitors feel engaged with our products/
Cons
I feel that things don't always work (pausing slides, etc.) even when following the instructions provided.
- Industry: Music
- Company size: 2–10 Employees
- Used for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
metro
Reviewed on 23/08/2018
providing my customer with a visual in his bar of his social media and them engaging more with the...
providing my customer with a visual in his bar of his social media and them engaging more with the other patrons.
Pros
The ease of useage. Our customer loves the manner and level in which it is networked with his social media.
Cons
Just getting the nerve to start it. over come that hesitancy and it has been great.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
UP Show review
Reviewed on 10/01/2024
Customer service is great and the software is easy to implement and use.
Customer service is great and the software is easy to implement and use.
Pros
I like that with UP show I can customize exactly what I want our patients to see. Using Canva makes it easy and user friendly.
Cons
My only issue with UPshow is that it is continuously gets kicked off our wifi nextwork and my IT has to reinstall.
Response from UPshow
We really value your feedback. Thank you for taking the time to submit!
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
BPE Upshwo
Reviewed on 22/09/2023
great
great
Pros
Easy to use, the customer service is excellent.
Cons
the "tv" and "news" seem a little generic. Limiting options, or not the right fit for our business.
Response from UPshow
Thank you for your review Deva. We routinely add more channels to our entertainment selection, please reach out to [email protected] to learn more!
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Higher Engagement
Reviewed on 10/01/2024
Pros
Once you start using UPshow the functionality is wide. We have gotten a great response from our Team Members about UPshow. They have more access to company information, significant milestones, and much more.
Cons
There is a learning curve to utilizing the software. You may need to go through a few different training sessions. But once you do, it becomes much easier to manage the software.
Response from UPshow
Thank you for your 10/10 review Blaine. We are so happy that you have received such a great response from your team members!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Upshow is Amazing for any Business!
Reviewed on 30/10/2023
Pros
Great features and functionality! Love how we can stream!
Cons
Nothing bad to say! They are constantly improving and adding new features!
Response from UPshow
Thanks for your 10/10 review Niko. It's great to hear about your positive experience with UPshow!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
UPgrade your patient and customer experience with ease.
Reviewed on 23/08/2022
Pros
Being able to schedule content to show on certain days, such as weekly celebrations for patients (braces off, birthdays of the week) or running a post with a contest for the duration of a time period. It is easy to create or edit playlists with content. But most importantly, it is easy to upload own content to UPshow and share it to all devices.
Cons
There needs to be more content that will easily engage the patient or customers. The playlist creator can be confusing to new users.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Social Media Feature
Reviewed on 24/08/2022
I think it's a great idea and could be a really exciting thing for our school, but I'm disappointed...
I think it's a great idea and could be a really exciting thing for our school, but I'm disappointed that it's not doing as much for us as it could. Could use some tweaking.
Pros
Being able to schedule features is awesome. As a music school, with shows and important dates, it's super helpful that, amidst the pictures, we can pop in that important stuff for the kids and parents.
Cons
We use our social media a ton, as do our students. We love being able to say "hey, add this hashtag to your picture and you can see it on the school TV!". However, this feature rarely works for us. I have reached out for help a couple of times and have never gotten very far.
When it does work, it only stays up for a few days. We're closed Fri-Sun, so we rarely get to view anything more than once or twice.
If we post more than one picture (which we often do), none of them appear.
There must also be a limitation on videos, because they will show up on the UPshow Manager, but not on our television.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Overall, good way to create engagement with guests
Reviewed on 19/06/2019
Overall, we’ve enjoyed the platform and it has been a good value add to our guest experience and...
Overall, we’ve enjoyed the platform and it has been a good value add to our guest experience and marketing strategy.
Pros
Software is easy to use and we like that it interacts easily with social media pages of our guests. It is easy to customize and access control panel to make adjustments and support staff seems to be readily available to help us grow and maximize the platform.
Cons
Hasn’t created as much engagement with guests as we had hoped. Most social media post and interactions are through our business instagram. It is visually appealing and I do believe our guests enjoy seeing content, they just don’t engage in posting content as much.
Response from UPshow
Thanks David for your feedback, I'm glad that UPshow has become a key part of both your guest experience and marketing strategy. I'll share your comments with our Customer Success and Product teams to kickstart a brainstorm around increased engagement.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
UPshow Back of House is a Game Changer!
Reviewed on 06/09/2022
It has been easy to implement, maintain, and support has always been great.
It has been easy to implement, maintain, and support has always been great.
Pros
I love how this software allows us to communicate rapidly across all locations, and also how easy it is to manage and track contests and keep employee engagement at a high level. UPshow team has been quick to respond to suggestions and to reach out about our opinions about what we would like to see integrated, added, or upgraded.
Cons
So far, I don't have any particular negatives.
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Up show increases your guest experience and sells your product
Reviewed on 19/06/2019
The social media expect with UP Show has been very rewarding while I did not see it at first. Our...
The social media expect with UP Show has been very rewarding while I did not see it at first. Our guest will put a picture up and sit eat and drink till it comes up on the screen, in our case every 3 slides.
Pros
The best feature with up show unlike 3 others that we have tried is that the platform is stable and does not fade out or needs to be rebooted every couple of days.
Adding new slides to up show is easy and anyone can do it.
Cons
We would like to see more shells, rather then go to another service
Response from UPshow
Thanks Mark for your review and feedback. Stability is crucial and we pride ourselves in UPshow's up-time and measures in place to ensure a seamless experience for your customers.
- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Better your business
Reviewed on 03/01/2020
Customers are genuinely excited to watch UPshow. Sitting in the dining room, you will always hear...
Customers are genuinely excited to watch UPshow. Sitting in the dining room, you will always hear conversations going on about our slideshow. It also creates engagement with our guests and encourages them to post about us, with the opportunity for their photos to appear in our restaurant. The more engagement our social media receives, the more followers we receive, and the business grows.
Pros
This software is the most dynamic way to communicate to our customers. We have had a Community Board since we opened, which displayed paper marketing, photos, and other static means of communication, but upon discovering UpShow and utilizing the space for that instead, we are finding that customers have truly taken notice. It is an exciting, attention-grabbing, fun way to keep our customers in the know!
Cons
The thing that I like least is that we are unable to select how often we choose to display our Spotlights. It would be awesome to be able to prioritize certain Spotlights or select how often they appear throughout the day without having to duplicate them or reorder them in the Spotlight section; it is very difficult to reorder them properly.
Response from UPshow
Thanks Brittani for your feedback, this is extremely helpful and I'll make sure our Product team gets your insights on the Spotlights section of the Control Panel.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer Engagement
Reviewed on 23/07/2019
Amazing!
Amazing!
Pros
What I love about UPshow is how it passively (yet awesomely) brings user generated content to our facility. We truly don't have do anything extra to get our guests engaged with UPshow, they do so from just seeing the TV's. User generated content has allowed us to see our facility from the angle the guest experiences it. Truthfully, out guests sometimes take better photos than we do!
Cons
I wish that you could prioritize the content (tiles) that you upload on the business end and adjust how frequently they're displayed. Customer service was able to help us with some work arounds, I just wish it was a little smoother.
Response from UPshow
Thanks Megan for the review. "Passively (yet awesomely)" is the best thing I've heard all day! I'll share your feedback on content prioritization with the product team today.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Overall Great Asset For Our Business
Reviewed on 15/07/2019
Our Commercials are not televised in this area so the fact that I can pull these videos from...
Our Commercials are not televised in this area so the fact that I can pull these videos from YouTube and show them in store has been great for our business
Pros
I really enjoy how customer friendly Upshow T.V. and how it helps connect our relationship with our customers. One of my favorite features is that I can upload videos from YouTube.
Cons
Honestly do have to much to say that I don't like about Upshow. One thing I would hope to see change is the when a customer does a check-in through Facebook or shares there experience with us on Facebook I could be viewed on UPshow the way the shares with Instagram and twitter are.
Response from UPshow
Thanks Gabriel for the detailed review! I'm glad it has become a key part of your marketing and customer engagement!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Upshow
Reviewed on 01/07/2019
Very happy with Upshow! It is very user friendly and easy for our staff to turn on everyday.
Very happy with Upshow! It is very user friendly and easy for our staff to turn on everyday.
Pros
Upshow has been a huge asset to our business. One of my favorite features is the "Spotlight" feature where we can advertise our events/specials.
Cons
I wish that it would take all images - sometimes the images are not compatible.
Response from UPshow
Thanks Liz for the review! I'm glad UPshow has become a core marketing tool for you and that Spotlights are effective for promotions. Never hesitate to reach out to your Customer Success Manager if you have ideas on how the platform could be even more effective for you.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 05/12/2019
great costumer service, easy to use
great costumer service, easy to use
Pros
Upshow is easy to use, templates are easy to use and uploading your own pictures as well.
Cons
That you can't change color or size of font when designing your own slides.
Response from UPshow
Thanks Michael for the review! We've got a great update coming soon that you'll love that solves for your color/size/font comment!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Stop Wasting Your TV Screens, GET UPSHOW!
Reviewed on 12/07/2019
When I joined the bar as a manager we had a well meaning but totally out of touch older gentleman...
When I joined the bar as a manager we had a well meaning but totally out of touch older gentleman making slideshows for our TV's. They were repetitive at best and downright boring at the worst. We could have put a slide up there saying GO TO THE BAR NOW FOR A FREE TOP SHELF DRINK and people wouldn't have gone because no one paid attention to the TV's. Now we have customers actively looking at the TV's to see whose up there and see themselves. While they are watching BAM they get one of our ads. We get eyeballs on ads for our events that we weren't getting before.
Pros
It's so easy to use even our 75 year old owner can use it! He loves getting on there and posting pictures and seeing what our customers are posting. The software may seem bare bones at first, but after awhile you realize the beauty of it's simplicity.
Cons
Probably for us the biggest drawback is the inability to see posts that their content moderators are blocking. Sometimes a customers posts get flagged and blocked and for our venue they really aren't inappropriate. I appreciate the moderation keeping things off the screens that would get us in trouble. But I'd like to be able to review the moderators and approve things if they get caught by them and we are fine with the post.
Response from UPshow
Adam, thanks so much for the review! I'm glad you (and the owner!) are getting so much out of the platform. I'm going to share your feedback on blocked content with our Product team, that's a good idea.