--- description: Learn more about Simplesat. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Simplesat Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [Simplesat](/software/117543/simplesat) # Simplesat Canonical: https://www.getapp.com.au/software/117543/simplesat Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/117543/simplesat?page=2) > Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT and CES in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email. > > Verdict: Rated **4.8/5** by 61 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 61 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Simplesat - **Location**: Seattle, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 119.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: $79/month, all-inclusive pricing - unlimited customers, users, surveys, and feedback. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, Spain, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CES Survey Structure - Commenting/Notes - Complaint Monitoring - Conditional Logic - Customisable Branding - Customisable Forms - Customizable Templates - Data Import/Export - Data Visualization - Email Management - Feedback Management - Mobile Survey - Multi-Channel Distribution - Multi-Language - NPS Survey Structure - NPS of Customers ## Integrations (64 total) - AWeber - Accelo - Artologik HelpDesk - Atera - Autotask PSA - BrightGauge - Bullhorn ATS & CRM - Calendly - CloudRadial - ConnectWise PSA - Constant Contact - Dropbox Business - Easy8 - Facebook Business Suite - Freshcaller ... and 49 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) - [NPS Software](https://www.getapp.com.au/directory/1963/nps/software) ## Alternatives 1. [Survicate](https://www.getapp.com.au/software/101401/survicate) — 4.6/5 (99 reviews) 2. [Typeform](https://www.getapp.com.au/software/91581/typeform) — 4.7/5 (945 reviews) 3. [SurveyMonkey](https://www.getapp.com.au/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 4. [Screeb](https://www.getapp.com.au/software/2070945/screeb) — 4.5/5 (42 reviews) 5. [GetFeedback](https://www.getapp.com.au/software/91575/getfeedback) — 4.6/5 (53 reviews) ## Reviews ### "It is Simple Stat" — 5.0/5 > **Andrew** | *12 March 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Simple works as expected Connects with our ticket system ConnectWise Manage > > **Cons**: Costs money but it is worth it and you get what you pay for in this world > > Great product does what it is meant to and is growing all the time\! ----- ### "Simple, powerful, and useful\!" — 5.0/5 > **Blake** | *15 March 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path. Support - they proactively reached out to me after signup to make sure everything was in order and schedule a time to demo. The demo was quick, didn't waste my time, and didn't spend the whole time trying to sell me the product. They catered it to me, which is exactly what I wanted. Integrations - As mentioned above, integrating with Zendesk and our website was simple, but it goes much deeper than that. They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. > > **Cons**: I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system. Can't assign more than one user as a billing contact. > > As mentioned above, we've brought Support experiences forward to the rest of the company through Slack integration. Our company now knows how we're doing, and where we can improve in real time as the customers give feedback. For the amount of time spent during setup, and the cost of maintaining a subscription, Simplesat is invaluable. I use it multiple times, EVERY DAY. We've seen an increase in overall customer feedback since implementing. ----- ### "OneSchool North America" — 4.0/5 > **Charles** | *12 March 2019* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: Love the integration into Freshdesk and the tie ins that exist to relate the ticket details. > > **Cons**: Wish I could present a dashboard to display in the office of the feedback and comments into our GeckoBoard system. ----- ### "Simplesat review" — 5.0/5 > **Scott** | *19 March 2019* | Computer Networking | Recommendation rating: 9.0/10 > > **Pros**: What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. We've had problems with what we thought were simple straight forward ways for our client to give us a quick review of our service and luckily your software allows us to change things that make sense for all. > > **Cons**: I wish that when you hover over the different icons for our ratings somehow the user could see in bigger letters or more vibrate animation what they are getting to click on. > > What I like is that when clients do use the sevice and if we receive negative feedback we are notified so we can call them. ----- ### "Best Alternative for NPS Survey, Zendesk Add-On Module" — 5.0/5 > **Ethan** | *12 October 2020* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Cost and Support Provided. By paying only USD 79 per month, you get unlimited surveys and unlimited user profiles. Very cost-efficient. \[SENSITIVE CONTENT HIDDEN\] and his team is very responsive, always attend to the questions/errors that we raised. > > **Cons**: Sometimes there's small little bugs/error on lauching new features ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/117543/simplesat?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/117543/simplesat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data