TheWorxHub

4.7 (173)
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Maintenance solution for hospitals and senior living.

Overall rating

4.7 /5
(173)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.8/5

96%
recommended this app
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173 Reviews

Denise
Denise
Overall rating
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very customizable

Reviewed on 22/07/2019

Pros

WorxHub has been great to enter facilities and housekeeping requests! It was easy to learn and makes things easier!

Cons

There's nothing I dislike so far since I have been using the software

Response from Brightly

Thank you for taking time to review TheWorxHub. Great to hear that everything is performing well.

Bas
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CMM system for senior living

Reviewed on 10/01/2020

I have always enjoyed working with the software. They have always involved the end user in the...

I have always enjoyed working with the software. They have always involved the end user in the development and its made the TheWorxHub one of the leading operations software.

Pros

The product is very user friendly. My staff have very little issues when using the software. Support is excellent.

Cons

Some of the glitches take awhile to get ironed out but considering how much the software does it runs smooth and they address the glitches if its critical to daily function of the software.

Alternatives Considered

Hippo CMMS

Reasons for Choosing TheWorxHub

CWorks did not have the capabilities we were looking for and we were looking to expand CMM into other departments like housekeeping.

Switched From

CWorks

Reasons for Switching to TheWorxHub

I found the development team for the TheWorxHub were very proactive in creating a complete operations software and they seem to be continuously developing the software.
Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

SMTC

Reviewed on 09/01/2020

OK

OK

Pros

Accessible to all users on all computers and also via cell phones

Cons

Trying to run reports can be difficult and won't let me run report indicating who reported the maintenance issue

Response from Brightly

Thanks for taking the time to leave a review! We appreciate your feedback. If you have questions or need help, our client success team is available via phone: 877.868.3833 or email: [email protected].

Eric
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The Dude Solution for you.

Reviewed on 19/01/2022

Keeping up with Regulations by the Fire marshal and health codes. Able to track and easily print...

Keeping up with Regulations by the Fire marshal and health codes. Able to track and easily print and provide proofs of Maintenance and checks. I love the chat. Staff are always helpful and are quick to respond. Always able to get me on the right track making complex work orders or PM's and running reports.

Pros

I like that there are features to do big things quickly. Like say you change a staff member you can quickly reassign the tickets with a few clicks. I like that there can be great reports by the software if you put in great information that gets specific by category and subcategory's.

Cons

When you screw up making something since its a cloud base it is permanently there. Can be deactivated but there isn't so much a delete and start over button.

Mark
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Maintenance

Reviewed on 21/12/2023

Pros

it helps me to remember and prepared for next job. Keep me inform and helping another employees know whats going on.

Cons

There is nothing to report about cons on Worx

Margaret
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

team leader housekeeping

Reviewed on 19/12/2023

love it getting ready to lean more how to do calendars

love it getting ready to lean more how to do calendars

Pros

love being able to just hand out workloads to remember

Cons

nothing very easy to use help me a lot with handing out work load to team members

John
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Program

Reviewed on 13/07/2023

Pros

The ease of use and customer service has been second to none.

Cons

There are minor improvements I'd like to see implemented. I have some scheduled daily tasks I'd like to see them displayed at a specific time instead of everything showing up 1st thing in the morning.

Dan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

working well for 12 years now

Reviewed on 18/08/2023

Generally very satisfied. Cost just went up significantly which was disappointing.

Generally very satisfied. Cost just went up significantly which was disappointing.

Pros

Like the ability to see the history on any asset we have inventoried. If one asset keeps giving us trouble more than others, it makes it easy to decide to replace it.Usually good service with training types of questions

Cons

Right now we have questions about the modules we use and CANNOT get an answer to our questions. This has been over a month and no satisfaction! This is the first time we've had a negative experience, so we are surprised at the lack of response.

Justin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Multiple Views at Once

Reviewed on 18/07/2023

Good product, good support. professional.

Good product, good support. professional.

Pros

I create all of the Scheduled Work Orders (SWO) for our hospital. I like to view my existing SWO from other facilities that I have created while building a new one. Or, adding Assets, I like to view existing assets in another WorxHub window to have consistent names. 3 monitors are also a bonus!

Cons

Each month roughly 100 Scheduled Work Orders release. I wish I could select multiple work orders to assign to 1 mechanic. Working offline the scanner doesn't work. If you have a WO with a lot of tasks and you move out of WiFi range often you loose all of the data entered. I understand it would make it slower, but updating more often would help, similar to Google Docs.

Leslie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Worxhub best for ease of use

Reviewed on 13/07/2023

5 star in all areas honestly. Easy to navigate reports, questions, following requests from start to...

5 star in all areas honestly. Easy to navigate reports, questions, following requests from start to finish, easy to help others navigate when they first use, easy to make changes or deletions.

Pros

Implementation was super easy compared to my original thoughts. Ease of use is off the charts. Important when asking others to embrace change.

Cons

I honestly do not have a con. Price could always be little lower but in comparison to other programs it is still in line.

Linda Ann
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall WorxHub

Reviewed on 24/07/2023

This system has been very user friendly.

This system has been very user friendly.

Pros

Immediate access, immediate review of request and immediate resolution of problem/issue

Cons

No missing features, complete identification system of where the problem is, what needs to be done and timeliness of need.

john
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

yes a review

Reviewed on 21/07/2023

work hub tracks and assist in performing multiple tasks

work hub tracks and assist in performing multiple tasks

Pros

for maintenance it is a good tool for tracking preventative and on going work.

Cons

i have no negative opinions(works very well0

Patricia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Worxhubs Review

Reviewed on 13/07/2023

None

None

Pros

How easy it is to send work orders, and there is no lost paperwork as in the past before this system was installed

Cons

Room bookings is not easy to navigate.

Heather
Overall rating
  • Industry: Environmental Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good for keeping record of things needing to be done/

Reviewed on 01/03/2023

Pros

What I like most is the ability to create work orders directly to the different departments . Each department can log on and see what needs to be done in their area.

Cons

A work order has to be started over if you click on another app.

racquel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The worxhub

Reviewed on 21/02/2023

i love it

i love it

Pros

It's easy to use throughout the community.

Cons

I hate that sometimes it doesn't complete the transportation request, or it doesn't recognize the address even if it's right.

Charlene
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

End user

Reviewed on 01/03/2023

Effective in relaying data to the appropriate department.

Effective in relaying data to the appropriate department.

Pros

Relaying the information to the appropriate department.

Cons

Not familiar with any other product/software that provides this type of service.

Angela
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Healthcare Approved System

Reviewed on 14/12/2022

I'm very pleased with Worxhub it has reduced techs response time since we went to mobile devices;...

I'm very pleased with Worxhub it has reduced techs response time since we went to mobile devices; no more coming back to the shop to see if any more work orders have been printed out and ready to be done.

Pros

I like that I can go to one place to see all work orders, inventory and PMs. Able to create master PM templates in order to create multiple PMs instead of re-type one over and over again.

Cons

My least favorite is when work orders are assigned to TEAMS that in worxhub it's listed in the Pulse page under Unassigned work orders when they are assigned.

Jodi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly, Accurate Data, A+ Customer Service

Reviewed on 28/09/2022

The WorxHub has made my job so much easier. It is geared to our business and not made to fit. I...

The WorxHub has made my job so much easier. It is geared to our business and not made to fit. I get accurate reports with very little set up and they are easy to understand. Whenever I have encountered a situation requiring help, if I can't solve it with the generous help section, I usually have it solved quickly via chat with a customer representative. I am a daily user and I am so happy we made the switch to The WorxHub as it has my work life so much easier.

Pros

User friendly, accurate data and most importantly, A+ customer service!

Cons

I don't have anything I don't like about the software.

Dylan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maintenance Management Monster

Reviewed on 19/12/2022

My overall experience has been great. The software has been critical in keeping track of time spent...

My overall experience has been great. The software has been critical in keeping track of time spent on work orders..

Pros

The level of priority management for work orders is extremely useful in allowing us to keep requestors informed on the status of work orders they generate.

Cons

Based on our needs and what we use the software for there is none I can think of at the moment.

Gerald
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gerry's

Reviewed on 03/10/2022

Overall, I am satisfied with this product

Overall, I am satisfied with this product

Pros

I like that this software is relatively simple to use and easy to add or update our PM's and work orders.

Cons

Honestly (being funny) I liked your name as "Dude Solutions". "Brightly" is ok, just doesn't have the same ring to it.

Lori
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 13/01/2022

Our Company has been adding things slowly as we find out all of the different things that this...

Our Company has been adding things slowly as we find out all of the different things that this software is capable of doing for us. We are able to track several different things that we were unable to track in the old

Pros

We like the fact that is very user friendly & easy to move around in the system.

Cons

We really have not found anything that we have not liked about this software.

Edgar
Overall rating
  • Industry: Environmental Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience using CMMS

Reviewed on 25/01/2020

It has been an amazing experience and I am so glad that the company finally took the leap to CMMS...

It has been an amazing experience and I am so glad that the company finally took the leap to CMMS across organization with a product that were able to tell her to are business model and operation.

Pros

Having the opportunity to pilot program at our facility for nearly two years was very challenging at a rewarding experience for me. Having the freedom to customize the system to our policies and procedures was invaluable and continues to be. I have used other systems in the past but the freedom of customizing the work has been a godsend.

Cons

They're still a lot of room for improvement and I wish they would listen more to client feedback in terms of some of the user interface and some features that should be looked at too further enhance and improve the system. The mobile website hasn't really changed much since I started using the system but it used some refinement and usability. I wonder if a better approach would be to have a phone app that could be more powerful than quicker. Some of the features that are found on the regular website are not found on the mobile site.

Scott
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

WorxHub Review

Reviewed on 25/01/2022

Pros

The features that are most impactful for our organization deal with scheduling and workflow management. We do not integrate with other software at this time, though the capability is there. Ease of use for our staff is a plus. Users are generally able to navigate most of the features with little guidance or special training.

Cons

There are several downsides to the WorxHub suite. The coding is suspect in many areas throughout the product. Bugs exist and many features are counter-intuitive to the end user. Productivity suffers due to product design limitations/ problems and ultimate usability for knowledgeable staff. Servers are also very slow at times.

Response from Brightly

We really value your feedback and would love the opportunity to discuss it more deeply with you. Would you please reach out to [email protected] and connect with us?

Bill
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worxhub rating from APCH

Reviewed on 28/06/2022

It was a long painstaking process to get the software programmed. The implementation process was...

It was a long painstaking process to get the software programmed. The implementation process was drug out way too long as meetings were scheduled almost a month apart. This could be improved.

Pros

Ease of use and the phone app is a great bonus.

Cons

Setting up the program and the length of time it takes to get it up and running.

Jason
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simplicity

Reviewed on 27/01/2020

Rocky implementation start due to a sales team member telling us what our deliverables were and...

Rocky implementation start due to a sales team member telling us what our deliverables were and then leaving the organization.
- The new sales team member we were partnered with was less than helpful to provide clarity on why we were not getting what WAS PROMISED IN THE FRONT END.
- We almost did not continue with the worx hub implementation.

Pros

Ease of use for new hires.
Easy to train to proficiency.

Cons

Reports not as easy to navigate and provide.
I end up tweaking things to fit needs based on our Planned Maintenance program verse the outdated Preventative Maintenance program of yesteryear :)