--- description: Learn more about ShipScience Platform. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ShipScience Platform Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Shipping Software](/directory/222/shipping/software) > [ShipScience Platform](/software/115619/refund-geeks) # ShipScience Platform Canonical: https://www.getapp.com.au/software/115619/refund-geeks Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/115619/refund-geeks?page=2) > Parcel data platform powering automated claims, continuous audit, carrier modeling, and network performance for enterprise shippers. > > Verdict: Rated **4.9/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ShipScience Platform Recover more, faster ShipScience automates the end-to-end claims lifecycle so you capture more recoveries with less manual effort. Auto-detect eligible shipments, assemble carrier-specific documentation, file claims, and reconcile payments—reducing denials and compressing claim-to-cash so Finance realizes recovered dollars sooner. Always-on audit \& prevention ActiveAudit continuously monitors shipments and flags service failures, billing anomalies, and lane-level trends before they become CX problems. Proactive alerts and audit-ready evidence move your team from reactive firefighting to preventative action. One source of parcel truth A governed Parcel Data Platform unifies tracking, invoices, order data and claims at package level. Standardized data eliminates manual joins, reduces disputes between teams, and ensures everyone (Ops, Finance, CX, Procurement, IT) works from the same facts. Make better carrier decisions Model new carrier economics and service impact with My Next Carrier: rerate your real shipment history against 10+ alternatives to quantify savings and transit-time tradeoffs. Shortlist winners before you run an RFP—and hand carriers a clean, carrier-ready extract to speed engagement. Prove performance \& accountability CarrierWatch gives network-wide SLA and time-in-transit visibility. Stack-rank carriers, spot at-risk lanes, and produce defensible performance reports for QBRs and negotiations. Finance-ready reconciliation \& reporting Automated payment matching, GL mappings, and auditable recovery records remove the last mile between ops activity and the general ledger—cutting reconciliation time and improving month-end accuracy. Operational scale \& efficiency Automations, workflow templating, and professional services reduce manual work hours, shrink operational workloads, and let teams focus on exceptions and strategy—not portals and paperwork. Enterprise integrations \& APIs Hundreds of carrier and system connectors plus REST APIs and webhooks make it easy to feed parcel truth into ERP, BI, TMS, or helpdesk systems—so insights are embedded in your operational stack. Secure, compliant, and audit-ready Designed for enterprise security and governance: SSO/RBAC, encryption in transit \& at rest, audit logs and third-party compliance materials to support procurement and InfoSec reviews. Fast time-to-value with services ShipScience pairs platform capabilities with hands-on professional services—data onboarding, rate improvement programs, and parcel strategy—to accelerate results and translate insights into measurable savings. Flexible commercial models \& bundle value Transparent options for claims success fees and predictable per-shipment pricing for monitoring, with bundle options that reduce total cost when products are combined. Outcome summary: ShipScience turns fragmented parcel operations into a disciplined, measurable program—recovering dollars, reducing operational waste, improving customer experience, and giving Procurement and Finance the evidence they need to negotiate and govern carrier relationships. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 43 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: ShipScience - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: ShipScience offers enterprise pricing designed around two flagship products and a unified platform: SimpleClaims (claims recovery automation) and ActiveAudit (continuous shipment monitoring), plus bundle and services options to accelerate time-to-value. SimpleClaims — Gainshare (success-fee) SimpleClaims is sold on a gainshare model so there’s minimal risk to the buyer. ShipScience takes no upfront platform fee and charges a percentage of verified, paid recoveries only (standard rate commonly 25%, negotiable for large enterprise arrangements). “Recovered funds” are defined by carrier evidence (invoice credits, posted adjustments or payment references); fees are only assessed on funds actually credited/paid. Recoveries are auditable and GL-ready to simplify Finance reconciliation. Enterprise customers may negotiate terms, add professional services, or package SimpleClaims in a bundle. ActiveAudit — Per-shipment monitoring ActiveAudit is priced per shipment monitored, with a published starter rate of $0.04 / shipment monitored. Volume discounts are available and the pricing page includes an estimator widget so buyers can input monthly monitored volume to preview monthly cost (with a disclaimer that volume discounts may apply and custom tiers can be quoted). The ActiveAudit module includes continuous monitoring, anomaly detection, evidence trails, dashboards, and exports; billing is designed to scale with monitored volume. Bundle \& Discounts ShipScience prominently offers a bundle option (SimpleClaims + ActiveAudit) that delivers a discounted combined price compared with buying products separately. The pricing page frames the bundle as the “best value” for enterprise teams that want both continuous audit and automated recovery; exact bundle pricing is custom/quote-based and available via Sales. Commercial \& Enterprise Motion The site emphasizes an enterprise sales path: Talk to Sales / Book a Demo / Request Quote for volume tiers, bundle pricing, or bespoke commercial terms. For larger customers, ShipScience negotiates custom rates, SLA terms, and implementation scopes. Professional services (data onboarding, workflow tuning, rate improvement and parcel strategy services) are offered to accelerate go-live and realize savings faster. Pricing materials highlight finance-friendly deliverables (audit trails, GL-ready reporting) and InfoSec/Procurement support (Trust Center, security documentation available on request). Pricing page UX \& tools Pricing is presented as three core options: SimpleClaims (gainshare), ActiveAudit (per-shipment), and a Bundle (best-value). An estimator widget for ActiveAudit helps buyers calculate estimated monthly spend by shipments; a comparison table contrasts product features and what’s included per option. An FAQ section answers common questions: “What counts as a monitored shipment?”, volume discounts, implementation timelines, integrations, and security/compliance. Clear CTAs drive buyers to engage Sales or schedule a demo; smaller CTAs surface the ROI Snapshot lead magnet for self-serve qualification. Positioning \& Benefits for Buyers ShipScience’s pricing is positioned to align incentives (gainshare for claims) and to scale predictably with usage (per-shipment monitoring). The combination of a no-risk claims model, transparent per-shipment monitoring, and bundle discounts is designed for upper-mid market and enterprise shippers that need measurable recovery, continuous audit, and governance—backed by professional services and enterprise security documentation. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Accounting - Activity Dashboard - Air Shipping - Alerts/Notifications - Audit Management - Auditing & Claim Filing Services - Automated Claim Filing - Carrier Invoice Auditing - Claims Management - Cost Recovery - Customer Database - Customisable Branding - Data Import/Export - Delivery Tracking - Discount Management - EDI - Exceptions Management - Freight Shipping - Ground Shipping ## Integrations (6 total) - BigCommerce - Extensiv Order Management - Extensiv Warehouse Management - ShipStation - Shopify - Shopify Plus ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Shipping Software](https://www.getapp.com.au/directory/222/shipping/software) ## Related Categories - [Shipping Software](https://www.getapp.com.au/directory/222/shipping/software) - [Parcel Audit Software](https://www.getapp.com.au/directory/2267/parcel-audit/software) ## Alternatives 1. [ShipTime](https://www.getapp.com.au/software/2056001/shiptime) — 4.6/5 (500 reviews) 2. [Freightview](https://www.getapp.com.au/software/100883/freightview) — 4.7/5 (743 reviews) 3. [Pirate Ship](https://www.getapp.com.au/software/119315/pirate-ship) — 4.9/5 (1004 reviews) 4. [Easyship](https://www.getapp.com.au/software/111261/easyship) — 4.3/5 (276 reviews) 5. [ShipStation](https://www.getapp.com.au/software/90689/shipstation) — 4.6/5 (953 reviews) ## Reviews ### "Get a refund for your shipping\!" — 5.0/5 > **Verified Reviewer** | *19 November 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I like that when you connect it your shipping carriers it will check to see if any of the shipping carriers owe you a refund. Without it, you may be paying way more then you're supposed to\! > > **Cons**: It's rather expensive and we didn't use it alot, so it might not be worth the expense. ----- ### "Worth it\!" — 4.0/5 > **Maya** | *21 November 2019* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I loved how easy Refund Geeks was to set up. I was able to get refunds from a few order that I wouldn't have noticed before\! > > **Cons**: The thing I like least about Refund Geeks is that they are not available for chat (although their customer service does reply quickly). > > Overall, I would definitely Refund Geeks to make sure you get what is owed to you in late shipments\! ----- ### "Easy Setup" — 4.0/5 > **amber** | *21 December 2018* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Easy setup, user friendly module, low cost > > **Cons**: Analytics could be more robust, missing filters to group by account \#, many of our packages are not pre-entered into UPS system and therefore not being tracked by Refund Geeks even though we have late deliveries, perhaps this is more of our problem than Refund Geeks. > > Good - easy to use, competitive fees, analytics setup for accounts with one carrier account number ----- ### "Good Service" — 5.0/5 > **David** | *21 December 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Easy to implement, runs in the background, doesn't cost anything unless they provide a refund for you. > > **Cons**: None, it was free to implement and they manage everything in the background. > > Great service offering that helps get you money from UPS without doing anything. ----- ### "Refund Geeks" — 5.0/5 > **Donald** | *4 January 2019* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: How quickly we were set up and how quickly we started seeing refunds. > > **Cons**: Reporting > > While we are not seeing thousands of dollars the money we do get back is well worth the initial investment of time. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/115619/refund-geeks?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/115619/refund-geeks) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data