Ricochet

4.7 (116)
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Retail & Consignment Point of Sale System

Overall rating

4.7 /5
(116)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support
4.9/5

96%
recommended this app
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116 Reviews

Kenneth
Kenneth
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing all in one consignment software that would beneficial to any consignment store!

Reviewed on 31/05/2018

Pros

This software is extremely easy to learn and use. They provide frequent updates and new features. The point of sale feature is great and the fact that it all works with a touch screen monitor is awesome because it helps us to look more professional and tech savvy than the competition. The labels you are able to create are great and look very professional.

Cons

This is really good software. We have tried most of the competition and this one seems to be the best value for the price. I can't think of anything negative about it.

Jordie
Overall rating
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great software and great value

Reviewed on 11/12/2019

Our vendors love this software, it is easy for them to use. We switched from another company and do...

Our vendors love this software, it is easy for them to use. We switched from another company and do not regret the switch. Very good support dtsgg.

Pros

Consignor access, webstore, good reporting options

Cons

No debit option for type of payment in checkout
No way of adding booth rental deductions

Response from Ricochet

Thanks for the review, Jordie!

Check out the "bulk credit adjustment" and individual consignor adjustment in consignor accounts. Sounds like that will solve your need for charging rent to vendors.

We're super glad to have West Coast Resale on board with us!

Darla
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ricochet user

Reviewed on 11/01/2020

Pros

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Cons

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Response from Ricochet

Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.

Arjun
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ricochet - Best Point of Sale Software

Reviewed on 07/02/2023

Pros

Helped in Inventory Management as well as Retail Inventory Management of my business. Provides me precise sales reports with order management functionality.

Cons

For now I am not able to find any type of disadvantages of the software.

Jhanvi
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use Software For Inventory Management

Reviewed on 23/01/2023

Ricochet is a perfect software for all the organizations who manage day to day business inventory....

Ricochet is a perfect software for all the organizations who manage day to day business inventory. It's a Complete Package with powerful feature to make your work easy and effective.

Pros

It's a perfect software for Inventory Management and very easy to use. It offers many effective features like Inventory Management, Accounting, Retail CRM that helps you to manage your data impactfully.

Cons

I didn't have any issue with the tool when managing my tasks. From My side their is no any disadvantage of this software.

Brianna
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LOVE Ricochet Consignment Software

Reviewed on 11/12/2019

Pros

I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!

Cons

Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!

Response from Ricochet

Thanks, Brianna! This is such an incredible review! So glad you've been on board with us for so long.

Our development team is literally working on mobile label printing this morning! We'll be publishing more news about that soon.

Tyrone
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Not perfect, but it is a great solution.

Reviewed on 11/12/2019

We needed to streamline the inventory management processes for our store and Ricochet has made a...

We needed to streamline the inventory management processes for our store and Ricochet has made a real impact in this area for us.

All of our staff really like Ricochet and have learned the new workflows very easily.

We'd love to see more reporting/dashboards (or an API so we can do our own analytics).

Pros

We love that we can access the system from home or anywhere in the world. The system is actively being developed and improved which is great.

We are about to expand our use of the system to include online sales, which is very exciting!

Cons

The tax setup isn't ideal for Canadian customers who have multiple taxes that are applied differently to different categories of items. Defining taxes at the category level would eliminate the potential for error when entering items.

No visibility into how the data is being backed up is a concern. We aren't sure if the database is being backed up, or how frequently it is happening. To help deal with that, we can manually export inventory and accounts, but this isn't ideal.

Response from Ricochet

Thanks for the feedback, Tyrone! Constantly improving and releasing new features regularly is a big priority for us. So thanks for recognizing that!

As our Canadian market grows, we are working on a tax solution to help you all out. We'll keep you updated as that develops.

Also! Good news on backups! Your data is actually processed on multiple servers in real-time and conducts a full backup every 24 hours. We just don't display that anywhere on the software.

Emily
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent Consignment Software

Reviewed on 11/12/2019

Ricochet was a great choice for me as I started my new consignment store. I had never owned a...

Ricochet was a great choice for me as I started my new consignment store. I had never owned a business and had very little retail experience. I needed to focus my efforts on learning the business, and not on learning software. Ricochet is easy to use to track consignors, track inventory, and process sales. I really appreciate the customer support and the dedication to making updates. I'd love to see an app version someday so I can check on inventory and make updates remotely without having to use the web site.

Pros

I was impressed by the customer service right from the beginning. The training was thorough, and when I had follow-up questions, [SENSITIVE CONTENT HIDDEN] was available immediately to answer my questions. They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home. The convenience and transparency gives my business more legitimacy. The software always works flawlessly, it's intuitive, and they continually put out updates to make it even better.

Cons

Reports could be better. It can be cumbersome to find the info I need. Some info you can't get within the software, but can find if you export the right data. For a small operation like mine, it's fine. If you have a large business or multiple locations, the reporting might be frustrating.

Response from Ricochet

Thanks for the review, Emily! Especially about Ricochet establishing more legitimacy to your business. That's wonderful to hear!

Alisa
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ricochet Software Praise

Reviewed on 11/12/2019

I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much...

I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much easier! I have on several occasions recommended this program to others, who have, in turn, been very pleased. Additionally, the support staff is easy to reach when I have questions or problems.

Pros

The Ease of using Ricochet Software is a huge plus for me as I am electronically challenged. If I should run into any problems all I have to do is contact the support team either by computer or phone, and they are always ready to help. Additionally, Ricochet Software keeps accounting details for me so I don't have to spend that extra time working on payouts and sales tax. Ricochet Software, also, figures sales prices from my original pricing in increments of thirty (30) days up to ninety days( the time allotted on my sales floor). Many customers like this feature as it adds to their "hunt" for bargains.

Cons

The consignors payout page only includes a receipt # on their monthly report rather than, additionally, describing the item that was bought.

Response from Ricochet

Hey Alisa, thank you for such high praise! Glad we can keep things running smoothly and save you time managing your finances. We will pass on the love to our support team!

Alexandria
Alexandria
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software you'll use

Reviewed on 11/12/2019

Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has...

Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier

Pros

The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.

Cons

The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.

Response from Ricochet

Hey Alexandria, thanks for the 5-star review! We are so glad we can make your life and business easier to manage.

Bulk editing product status and a few other elements is actually super high on our development list! We are expecting to work on that immediately after publishing the iOS app this winter. Stay tuned!

Chris
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Converting an existing store over to Ricochet Consignment Software

Reviewed on 08/01/2020

EXCELLENT!!
I highly recommend them not only is the software easy to use, easy on the eye and has...

EXCELLENT!!
I highly recommend them not only is the software easy to use, easy on the eye and has lots of potential for the business to grow the customer service is by far the best I've ever had!!

Pros

I had been looking for 2years for a software that would make the POS side of the business easier, but also have room for growth and that is exactly what i found. The software does so much more than I am even using at this time. The Customer Support is ABOVE great!! I'm not a techy person and they do a great job helping me solve issues and it's often but it's always been on our end. They are patient and actually get back with you asap. That part is priceless!!! I look forward to growing our business with Ricochet!!

Cons

it's made for bar code scanning and there's a few issues that causes in the converting process because we were doing all manual entry but it's part of the growing pains I guess.

Response from Ricochet

Thanks for the wonderful review, Chris! Super glad to have Ten Pin on board with us! We will pass on the love to our customer support team. They will be happy to hear the praise.

Pamela
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I would highly recommend ricochet software.

Reviewed on 20/12/2019

I already answered this in the first question. The customer service that ricochet provides is 100%...

I already answered this in the first question. The customer service that ricochet provides is 100% over the top as well!

Pros

As the owner of an antique, upcycled furniture and home decor business with over 30 vendors, this software is a lifesaver! Every vendor knows exactly what they have sold 24 hours a day, 7 days a week as they can see online what their current sales are. Each item is barcoded so there is no second guessing of prices. Takes the stress out of end of the month paychecks.

Cons

The vendors complain about not being able to easily input their inventory via their smart phones. The ricochet screen on a computer or tablet is not reflective of that on a phone.

Response from Ricochet

Great news, Pamela! We just finished our design mockups for vendor item entry via iPhone. It's going to be one of our largest features yet! Stay tuned.

Meagan
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Makes Our Job SO Much Easier!

Reviewed on 20/12/2019

Absolutely great experience overall. I appreciate the approachable customer service any time I do...

Absolutely great experience overall. I appreciate the approachable customer service any time I do need to call. Very welcoming and friendly.

Pros

The ease of running payouts and payout reports is what led us to choosing this product, but we've gained much more by having it. Previously, we were writing out paper receipts, and the ease of having a register that is integrated with our consignor inventory has been amazing.

Cons

There are some minor details such as needing printed jewelry tags that I have not figured out yet. However, I have already seen improvements in the software since purchasing last year, so I expect it will continue to improve over time!

Response from Ricochet

Thanks for the 5 stars, Meagan! When using a Dymo label printer, they do have jewelry label compatibility. We'll have somebody reach out to you to help get that sorted.

Amanda
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

This software is incredibly easy to use and has streamlined our checkout process. We love...

Reviewed on 05/12/2017

Pros

Ricochet is intuitive and easy to use. The reports make daily accounting easy and quick. We also added integrated processing and that has cut our checkout time in half. Our consignors love that they can see their sales online and we love that it is easy to pay them out and track payments. We use the rewards program to incentivize our in store events, and it makes marketing to our customers easy. The customer service is great. We have never had an issue arise that we did not receive immediate help with. The Ricochet team takes our feedback into consideration and is always improving the software to better meet our needs. We had a difficult time finding a POS that met our shop's unique needs, as we are both a consignment and new item retail shop. We have found that Ricochet was what we needed to bridge the gap between two different types of inventory. I also found that the ability to use Ricochet on multiple devices a huge plus. We sometimes tak an Ipad outside for sidewalk sales, and this was the only POS that allowed us to do that. We have been using Ricochet for 6 months and continually like it more and more!

Amanda
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simply the Best!

Reviewed on 11/12/2019

We are currently in our second year of business and have found Ricochet to meet all our business...

We are currently in our second year of business and have found Ricochet to meet all our business needs.

Pros

The software is super user friendly. It meets all our demands for running a business yet is not confusing to use. Customer service is always available and willing to quickly resolve any issues. Compared to other consignment softwares, Ricochet is the best deal!

Cons

Easier setup and use with necessary equipment on mobile devices would be helpful.

Alternatives Considered

ConsignPro and SimpleConsign

Reasons for Switching to Ricochet

Ease of use, cost, and customer service.

Response from Ricochet

Thanks, Amanda! We're stoked that you're on board! And we're super excited to be working on the app this year.

Sommer
Overall rating
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mabel’s Market for Ricochet

Reviewed on 20/12/2019

Pros

Ricochet was instrumental in helping us get our business off the ground. The personal attention and comprehensive software helped us reach out to vendors and assist customers with confidence. Ricochet is invaluable for accounting purposes and we’ve also used it to track past sales and make future plans.

Cons

The frequent upgrades to the system have sometimes been tricky for our consignors to use.

Response from Ricochet

Thanks, Sommer! You've been around with us for a while, so your store has definitely seen a lot of changes. Fortunately, most of our updates for the near future are focused on fine-tuning the software and not doing major overhauls.

Katie
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very user friendly-Love Ricochet!

Reviewed on 20/12/2019

I am so glad I chose Ricochet for my new business when I first started. I honestly think if I went...

I am so glad I chose Ricochet for my new business when I first started. I honestly think if I went with any other software I would have had a harder time as a first time business owner. They have made this process seem less!

Pros

User friendly, easy to maneuver and easy to teach new employees!

Cons

Besides the superficial surface glitches(that make zero impact on my daily use) there is nothing I don't like about this software. I'm thankful I didn't choose something else!

Response from Ricochet

First-time business owners are our favorites! Glad it's working so well for you, Katie!

John
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Finding Ricochet was the final piece we need to start our business.

Reviewed on 12/12/2019

Pros

Finding Ricochet was the final piece we need to start our business. We looked at number of Inventory and POS systems. Ricochet was the only one that checked all of our boxes. Once we decided to test drive the system, the guys at Ricochet were extremely helpful via email and phone.

Cons

Can't think of any cons. The guys at Ricochet listen to their customers and work to implement any changes that will benefit the system and their customers.

Response from Ricochet

Thanks, John! So, so glad Ricochet was the solution you needed!

Sara
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Holy cow!

Reviewed on 20/12/2019

This is one of the beat programs around. While looking while opening my consignment store, we came...

This is one of the beat programs around. While looking while opening my consignment store, we came across Ricochet and did the free trail. After hiding the program for 48 hours I knew this was the beat option for us. Easy to use and simple for our consignors to check their inventory and balances.

Pros

How easy and simplified it is, my customers love being able to check their inventory and balances.

Cons

Can’t wait for mobile app update, having that to use on my iPads will be great!

Response from Ricochet

Straight 5-stars! Thanks, Sara! We're excited for the iPadOS release too!

Germaine
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Product and so EASY to use!!!

Reviewed on 22/12/2019

It was amazing. Would recommend this to anyone, especially those just starting out.

It was amazing. Would recommend this to anyone, especially those just starting out.

Pros

This software is so user-friendly! Very easy to maneuver the dashboard and the customer service every time I had a question was out of this world!

Cons

Theres not much I did not like! It was all great

Alternatives Considered

ConsignPro

Reasons for Switching to Ricochet

User friendly

Response from Ricochet

Thanks for the wonderful review, Germaine! And thanks for recommending us to those just starting out as well!

Melinda
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Software with ease

Reviewed on 20/12/2019

Great, customer service is prompt and polite.

Great, customer service is prompt and polite.

Pros

This software is user friendly. Ease to learn. Love that you can use it on multiple computers at work and if I need to I can access it from anywhere.

Cons

I would like it to be more customization, such as being able to flag a consignor or have a consignor drop off screen that you could have notes about the drop off i.e. date time etc.
More customize able reports
Employee time clock

Response from Ricochet

Thanks for the view and feedback, Melinda! Deeper reporting is definitely on our list of features this next development cycle.

Kathryn
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Most Amazing Customer Service

Reviewed on 20/12/2019

This is the first and only software I've used. I did tons of research before I purchased and I...

This is the first and only software I've used. I did tons of research before I purchased and I have not been disappointed. They have been extremely responsive to my questions and issues (100% of which have been my error).

Pros

The easy of communicating with the company when I run into a snag.

Cons

There are a few reports I with that I could generate that don't exist. Example "Average Monday Sales". I also with that there was a way to change the status on products from "expired" to "picked up" in mass. I haven't found a way to do that yet.

Response from Ricochet

Thanks for the 5 stars, Kathryn! Bulk status updating is very high on our development list and schedule to get built out in Q1 of 2020. So keep an eye out for that!

Brandon
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 20/12/2019

We have loved the software and fu criminality. The Ricochet team are great to work for and very...

We have loved the software and fu criminality. The Ricochet team are great to work for and very prompt in their responses.

Pros

The fact that the inventory is easy to use. Also ease and functionality of then POS

Cons

Not nearly enough customizable reports. Need quite a bit more options there

Response from Ricochet

Thanks for the feedback, Brandon. One of the largest priorities over the next couple of development cycles is how to improve and overhaul the reporting system. Stay tuned!

Steve
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Does the job

Reviewed on 30/12/2019

We looked at several software options and Ricochet offered the best solution, tech support is...

We looked at several software options and Ricochet offered the best solution, tech support is outstanding and I like that they have continued to innovate the platform

Pros

Multi-Level Users
Ability to offer vendors there own login
Easy reporting
East Payment reconsiliation

Cons

Some inventory adding functions are a little clunky

Response from Ricochet

Thanks for the review, Steve! We will pass on the appreciation to our customer support staff!

rebecca
Overall rating
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome software system

Reviewed on 20/12/2019

The customer service is amazing

The customer service is amazing

Pros

The price! It was a great value and a lot less money then other systems

Cons

Didn’t automatically take out cc fee for vendor accounts

Response from Ricochet

Thanks, Rebecca! We're glad you see so much value in Ricochet!