Treatwell Reviews
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273 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best salon software I’ve tried.
Reviewed on 04/02/2019
To date my experience with treatwell has been amazing. I have received mounts of support and I have...
To date my experience with treatwell has been amazing. I have received mounts of support and I have now hav two salons in which treatwell have also supported. I would definitely recommend treatwell as a first point of contact if you are starting your own beauty business
Pros
I love how easy it it to navigate! It very easy to use and if you have any issues you have a dedicated account manager who is always happy to help.
It tracks you sales and staff and also does all your promoting and marketing for you.
Cons
The only issues I have with connect is that we are not able to sell our own gift vouchers or create promotional codes to use with our business via treatwell to entice more customers
Response from Treatwell
Hey Tinu,
Thanks so much for taking the time to leave us a review. We are so glad that you like the software and support that you get.
We love having you as a Treatwell partner.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
the whole Connect System
Reviewed on 21/02/2019
I have not had any issues with Treatwell since I have been with them. I have been with this company...
I have not had any issues with Treatwell since I have been with them. I have been with this company from the days it was called Wahanda and seen the company grow to its new name Treatwell. I have had the best experience with this company and wish to have many more experiences as the company grows further and t my business grows with it. Yeahh!
Pros
I love everythng about the system, customers can book online change there appointment and pay online too. Very user friendly.
Cons
Tha fact you can not change the treatment once customer has paid online to a diffrent one. Sometime customers can choose the wrong treatment.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Awful!
Reviewed on 25/01/2022
The more and more I keep using treatwell the more and more I get frustrated. Bearing in mind salons...
The more and more I keep using treatwell the more and more I get frustrated. Bearing in mind salons are their main source of income which would make you think they would listen to you, help you. Nooooo all they care about is getting their money. I will definitely look at moving to Fresha who are partner orientated and not money orientated. I was told by 5 different members of staff that clients can’t leave a review after a 1 month period. A client then leaves a review after 3 months, I contact the review team to tell them this is not fair because if someone is really unhappy they wouldn’t wait for 3 months and why would you allow it. He said they policy has always been the same. Honestly the team definitely need some training as they don’t know what they’re doing. The give false information on many different occasions as I’ve witnessed this. They Always side with the clients and they said that this is their policy. Clients can write whatever they like ( a client threatened us ) and this was allowed. There’s definitely no regulations as no one takes it seriously. Treatwell should not be allowed to be run like this, it’s damaging businesses!
Pros
The lovely clients you can create, you can add your own clients
Cons
The staff / booking system / review department.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
TREATWELL V. MINDBODY
Reviewed on 19/02/2019
Reach a large new audience .
Reach a large new audience .
Pros
It's very user friendly - functionality for both salon and customer are idiot proof
Cons
limited functionality/ restricted when integrating the booking widget into our website . Not possible to ingrate it with another booking system
Response from Treatwell
Hi Tanja,
Thank you so much for taking the time to leave us a review. We are so pleased that you find the software user friendly.
We do integrate with some other booking systems. If you would like to find out more please reach out to your Account Manager.
Thank you for being a great partner.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use for daily stuff
Reviewed on 23/02/2019
Treatwell is a great way of giving me an online presence, which is where most people look for...
Treatwell is a great way of giving me an online presence, which is where most people look for services.
My line manager is brilliant & super efficient & helpful.
The old pricing structure works much better for me so had I looked into it later I would probably not sign up under the new pricing.
Pros
The calendar - booking & changing appointments or blocks is so quick & easy
Cons
How i can no longer change my lead booking time.
The combination of menus across the top & down the side of the screen can make it difficult to find things you don’t use often
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, seemless functions and great cistomer service
Reviewed on 26/02/2019
We find that many clients forget to book a patch test, advice from our Treatwell rep means we have...
We find that many clients forget to book a patch test, advice from our Treatwell rep means we have minimised no shows or disappointed clients just with a few simple edits
Pros
The ease of use. Even with having multiple stores the software is speedy and easy to jump from one store to another. I love the inbuilt marketing features too and prompts to maximise effectiveness!
Cons
The small print on treatments is rather small. It would be great to have a section to make edits or notices to clients
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great App
Reviewed on 22/02/2019
Treatwell helps to fill in the gaps in your booking calendar and brings many, new loyal clients,...
Treatwell helps to fill in the gaps in your booking calendar and brings many, new loyal clients, which I am very grateful for.
It also ranks high on engine search, so your salon will be visible to potential clients. It's a win-win! Thanks Treatwell.
Pros
The software is easy to use and there are many features that help on how to communicate with Treatwell team, which has fast a response whenever you need help.
Cons
I do not like the fact, that your earned money come fortnight which prevents steady cash flow.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Would recommend
Reviewed on 21/02/2019
I use this as my go to diary. It works wwell for me and my salon.
I use this as my go to diary. It works wwell for me and my salon.
Pros
Ease of use
Sends customer reminders via text
Cons
Difficult for customers to pay via treatwell if already booked via pay at salon.
I wish it had a pay at salon option where they can pay via card
Response from Treatwell
Hi Laura,
Thanks so much for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use and like our customer reminders.
Good news, we do have a pay at salon option where customers can pay via card. Take a look here for more details https://www.treatwell.co.uk/business-info/sumup/. If you are interested, speak to your Account Manager, they will be more than happy to help get your salon set up.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic booking system which generates new clients!
Reviewed on 21/02/2019
We are being able to fill in last minute slots with new clients booking via Treatwell. It also...
We are being able to fill in last minute slots with new clients booking via Treatwell. It also allows clients to book in without needing to contact us directly which reduces admin. Taking pre-payment also ensures less cancellations and no shows.
Pros
The software is user friendly and also a widget can be inserted into your own website and on facebook to take people to your calendar.
Cons
The fact that you can't run numerous discounts on the same services to run at different times.
Response from Treatwell
Hi Marilyn,
Thanks for taking the time to leave us a review. We are so pleased to hear that you find the software easy to use and are making use of the widget.
Thanks for being a great Treatwell partner.
Best,
Treatwell
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Platform
Reviewed on 27/02/2019
Overall we are very happy with Treatwell
Overall we are very happy with Treatwell
Pros
Treatwell booking system is amazing. You can check your clients history, rebook them, sending your campaigns and lots of other functions. Web chat is always avilable when you need a quick response. The good thing you can approach online calendar anywhere in the world and see what's going on in your venue.
Cons
Treat the returning customers as a repeat customers even If they don't turn up within a year
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Treatwell Spain is a nightmare
Reviewed on 07/04/2023
Our company Splash salons has been using Treatwell in the UK for almost 15 years and we have had a...
Our company Splash salons has been using Treatwell in the UK for almost 15 years and we have had a great relationship with them. We opened a salon in Madrid 6 weeks ago and we decided to use Treatwell for our software. since then it has been a nightmare. They are single-handedly ruining our business. 1. they DO NOT get back to us regardless how many emails or whatsapp’s we send them. 2. All of our prices and treatments are incorrect and we do not have the options to change them ourselves.3. Treatwell Pro is not fit for purpose and it’s creating chaos to our day to day operation. To everyone who is considering using Treatwell Spain i strongly advice you not
Pros
none
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Treatwel
Reviewed on 28/02/2019
Treatwell has been ok
I was disappointed when I had to stater paying monthly and they take 35% off...
Treatwell has been ok
I was disappointed when I had to stater paying monthly and they take 35% off you for a new customer which I don’t think is fair when you pay monthly anyway.
My 1st account manager was on the ball and stayed in touch all the time my previous one is not that great shame really
Pros
That your able to fill gaps in your day.
Cons
There needs to be something in place for people that don’t pre pay if they don’t turn up.
They should still have to put their card details in and if they don’t pre pay and wait to pay at the venue if they are a no show they should have the full amount or at least 50% deducted from their card.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Free Software
Reviewed on 21/02/2019
Has been a great benefit to my business. Cannot complain due to its value for money
Has been a great benefit to my business. Cannot complain due to its value for money
Pros
Excellent diary system, love the text messaging facility and being able to view client history.
Cons
Client record looks a bit odd now after recent update. Would prefer invoicing once a month not twice
Response from Treatwell
Hi Amanda,
Thanks so much for taking the time to leave us a great review. We are so pleased that you are enjoying using Treatwell software, and that you like using the client history section.
Thanks for being a great Treatwell partner.
Best,
Treatwell
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform
Reviewed on 13/12/2023
Pros
Easy booking system. Great platform to gain customer satisfaction.
Cons
High percentage on first client booking. Monthly fee. Don’t have package or treatment course options
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing
Reviewed on 21/02/2019
Pros
I have been with treatwell since the very beginning when it was wahanda and then treatwell I can only say what a great efficient company to put my business on
Cons
Nothing it’s all great I can work the software with confidence
Response from Treatwell
Hi Louise,
Thanks so much for taking the time to leave us a review. We are so pleased that you are enjoying using the software and that you have been a partner with us for so long.
Thank you for being a great Treatwell partner.
Best,
Treatwell
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent platform
Reviewed on 21/02/2019
Pros
Easy to use, user friendly, punctual on payments
Cons
Support is lacking, no roster option, no integration with Google calendar
Response from Treatwell
Hi Vahe,
Thanks for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use.
Also good news, we do integrate with Google calendar, if you contact your Account Manager they will be more than happy to sort this out for you.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Beauty Fusion
Reviewed on 20/02/2019
Overall easy to use when your on the go
Quick software
Holds lots of information
Overall easy to use when your on the go
Quick software
Holds lots of information
Pros
Easy to use
Great stock take
Good report system
Cons
Sometimes freezes
Errors sometime appear in the screen
Response from Treatwell
Hi Lara,
Thanks so much for taking the time to leave us a review. We are so pleased you find the software easy to use and good on the go.
Thanks for being a great partner.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User-friendly
Reviewed on 20/02/2019
Super easy and convenient to use very little training needed straight forward and very user-friendly
Super easy and convenient to use very little training needed straight forward and very user-friendly
Pros
That it is simple and easy to use
Convenient not complicated and easy to add new staff members in and get using the system
We love it
Cons
I don’t have any concerns about the software I have never had a problem
Response from Treatwell
Hi Kara,
Thank you for taking the time to leave us a review. We are so pleased that you find the software convenient and easy to use.
Thank you for being a great Treatwell partner.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brilliant
Reviewed on 21/02/2019
Pros
Easy to use, easy for clients to make bookings
Cons
There is nothing I do not like about treatwell
Response from Treatwell
Hi Virdee,
Thanks for taking the time to leave us a review. We are delighted that you are enjoying using the software and that you and your clients find it easy to use.
Thanks for being a great Treatwell partner.
Best,
Treatwell
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best costumer service
Reviewed on 08/02/2024
Amazing experience recommended to all my clients
Amazing experience recommended to all my clients
Pros
Helped me build my Own Business as a professional Hairdresser
Cons
I don’t have much to say I like it all, they are amazing
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Hair appointments
Reviewed on 21/02/2019
It’s good for filling in your empty appointment spaces
It’s good for filling in your empty appointment spaces
Pros
It’s easy to use as an appointment book.
Cons
It’s difficult to add any changes that need to be updated.
Response from Treatwell
Hi Sally,
Thank you for taking the time to leave a review. We are pleased that you find Treatwell easy to use.
In terms of adding changes to your calendar, if you get into contact with your Account Manager they will be more than happy to give you a demonstration of how to make changes.
I hope that helps.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Highly recommended
Reviewed on 25/10/2023
100 percent satisfied and highly recommended
100 percent satisfied and highly recommended
Pros
Easy to use and bring a lot of customers to the salon
Cons
Commission for introducing new customer
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Treatwell Connect is the best app to be on top of your business
Reviewed on 02/03/2019
getting immediate update regards booking, payments, therapists, amazing
getting immediate update regards booking, payments, therapists, amazing
Pros
easy to use, full of useful functions, I have my business in my palm,
Cons
all perfect really just when I switched from WiFi to 4 G it asking me to log in again,
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good job from treatwell.
Reviewed on 27/01/2024
Pros
Booking organising. Customers satisfaction.
Cons
All.good .very professionally dealing with client.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Busy business easy with treatwell connect
Reviewed on 21/02/2019
Benefits of using daily report making tax returning easier. Organised and safely stored clients...
Benefits of using daily report making tax returning easier. Organised and safely stored clients details
Pros
Easy for me to access anywhere all notifications on my phone. All data securely stored.
Cons
Sometimes when adding a service can be little time consuming have to add next service for the same person on each booking if booking more than one treatment.