Guardhouse

End-to-end workforce management for security companies

Overall rating

5 /5
(5)
Value for Money
4.6/5
Features
4.8/5
Ease of Use
5/5
Customer Support
5/5

100%
recommended this app

5 reviews

Verified Reviewer
Overall rating
  • Industry: Security & Investigations
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommend

Reviewed on 24/09/2021

I enjoy using Guardhouse and working with the GH Team.

Pros

Given my role using Guardhouse, I particularly like the reports on offer and the skill matching feature, it ensures compliance across all our sites.

The support from the GH team is also wonderful, they accept feedback and turn around time of any requests/questions is fast and helpful.

Cons

As with most applications these days, it is online, so if there is internet issues, it can be hard to access, but that is in no way a fault of Guardhouse.

Chris L.
Overall rating
  • Industry: Security & Investigations
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best security personnel management software on the market

Reviewed on 16/09/2021

Guardhouse has provided us with transparency on a number of aspects associated with our people management, along with the ability to deliver a better service offering to our clients.

Pros

The ease of use for administration and users of Guardhouse is wonderful, and the customer service and support is second to none.

Cons

There are features that would add further benefits to our operation that Guardhouse does not possess, however they are so active in their development that anything we'd like improved has either been provided or is on the way.

Mathew B.
Overall rating
  • Industry: Security & Investigations
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Guardhouse, a breath or fresh air

Reviewed on 21/09/2021

Real-time compliance management coupled with GPS location based timesheets solve numerous problems before they occur.

Pros

Guardhouse brings workforce management and operational compliance together in a synergy that delivers operational efficiency across your enterprise.

Cons

There is very little not to like about this system.

Nicholas L.
Overall rating
  • Industry: Security & Investigations
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Long Term Partnership

Reviewed on 20/09/2021

We are build a long term relationship with the team at Guardhouse and have loved working with them closely. They are always innovating and updating based on customer based feedback. Cant wait to see the continued improvements to the system.

Pros

Guardhouse has changed the way that we run our business. From compliance to operations to payroll & invoicing, it covers all aspects. We used to run a very manual process which was very time consuming. Now we can grow our business without additional headcount.

Cons

There are little tidy ups along the way on certain that we would like to see improved. However, we know they are currently building core functionality and big features and will come back to these improvements.

Jerry-lee V.
Overall rating
  • Industry: Security & Investigations
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Guard Management Product / Fantastic Support Service

Reviewed on 20/09/2021

I have had no problems with Guardhouse yet.
Every question or obstacle I have come across so far has been resolved by the support of Guardhouse staff.
They are patient, understanding and are prepared to spend time making sure you are comfortable with the system and making the most of all the features the system has to offer.
I am a very happy customer.

Pros

The software is fantastic for scheduling staff, messaging staff and for the guard staff to have visibility on the jobs. Easy to forward plan, weeks or months in advance. Easy to swap staff or shifts. Easy to use on mobile devices for both guards and management staff.
Backed by unbelievable support and specially tailored assistance to the individual business.

Cons

Suggestions:
1. If the guard rostered to a shift could see who is on directly before and after him on that site / shift. Making handovers and no shows easier to track down.
2. If all guards could see who is rostered to the same shift, without having to be the nominated supervisor.
3. The ability for guards to be able to load a copy of any certificates or licences directly to their profile, so they can be produced to the client immediately on site, then the ability to email that certificate directly from Guardhouse to client. (Same from Management overview function.
4. The ability for Management to sign guards in or out from a mobile device to a shift. (In case guard is in a mobile dead zone)