ISL Light Reviews

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

- Easy to use for users and operators
- Very fast installation and general use
- Easy to start a session with users, only 8 digit number needed
- Lots of features, RDP, always on, file sharing, recording, etc

I don't have any real issues with this software.

Software just works - never experienced any downtime with this product and the ad-hoc functionality is great - go here put in session code and run and I'm in - so easy!

It can be a bit of pain on MacOS... mainly due to Apple's restrictions, I don't know how Teamviewer get around this - but it would be good if ISL could match them here too

slo support, multiple monitor connect is nice

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.

It's easy to use, it's very reliable, plenty of useful features

Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers.

It just work almost everywhere. It is also very easy to configure some next generation firewalls as in most cases, you can just tell that you are using ISL.
Very friendly for helpdesk and for customer.

Maybe downloading client. Some customers sometimes have a problem to find where is located this download.

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

It would be better is we had an automatic way to create a report, of even a quick report of the system.

Price is pretty good, I swap from Logmein to this product and never looked back. Logmein was over 3k and they refused to budge so took up with ISL instead.

Not come across any show stoppers as yet with this product

This software is perfect fot Remote IT support and IT services, plus having it on premise makes it feel more reliable.

In some scenarios, it can be difficult for a remote user using MacOS to enable all the necessary privacy policies to make the software work.

V handy to be able to login online and use even if away from desk, office, own computer

Occasionally loses connection and have to reconnect with new session.

The friendly and helpful business support, the open ear for suggestions for improvements, the possibility of running the software inexpensively on your own servers, the automatic session recovery when a remote-controlled PC is restarted (very useful!), the cross-platform use of remote maintenance (Linux , Windows, macOS, Android), The update mechanism of the ISL AlwaysON module (comparable to TeamViewer Host) from the client works excellently

Unfortunately, some comfort functionalities that you are used to from e.g. TeamViewer are missing, the software (ISL Light Client under Linux) also likes to crash from time to time, the operation and the designation of menu items is rather "technical" in some places and not intuitively understandable

Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.

When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.

No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

Easy to use on Windows devices. Good information fed back through dashboard. Quick, reliable connection. Spans all screens for remote computer.

If the extra cost for multi connections per user were cheaper we would definitely go for it. However we do appreciate that the overall cost is very competitive vs other products.

The featrure that is most usefull is access 24/7 and abbility to solve issues before they happen.

The features that could be improved are use on 3rd party mobile phones that use not google Android and other OS.

ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

We first came to use ISL after having experienced the ease of connection many years ago with one of our suppliers. We loved the fact that the end user just had to enter a session number download and run. It also allowed us to host live web chat facilities on our website, which was another separate service we were paying for.

The webchat isn't as proactive as some other services, informing you when there are visitors on your site. But the remote desktop support makes up for this.

Comprehensive product for remote support.
Developed - maintained - and runs in EU.
Easy to instruct users to install on client computers.

We would like to have access to a reseller portal

The product is really easy to use and implement and as the time passes by, we didn't have a single issue to report.

Not sure at the moment. Maybe the picture quality in some cases, but it is not that important as long as the work is done.

Lightweight executable, can be used in all platforms.
User management interface very effective.

Some issues in RDP tunnelling on MacOs.
Tricky to set-up on auto-scaling cloud machines (not critical at the moment).
It would be great to be able to ask for help by raising a flag on AlwaysOn (so that at operator side we know which machine raised it).

file transfer is very useful, also multi session is invaluable to us.

cannot save passwords on IOS. also cannot use domain login details to authenticate. Reporting tools could do with a little more detail