ISL Light Reviews

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

Reasonably priced product and works very well

Lack of immediate prompt for admin rights
Having to switch into restart mode to get back on after restart

Easy to access many computers from one console.

When you add computer it's hard to tag computer.

I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues.

The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL.

Ease of use for our customers, great support (chat based).

No cons, it's brilliant. We self host it and it's never let us down.

pricing and support is great,
deployment and use is easy and straightforward ,
it just works !!

would expect some more features for onboarding silently
but sometimes less is more

This is so easy to install and has a very light footprint on the Computer it is running on and is great that it works on a Mac or a Windows PC or Server.

Nothing as this product provides all the required functions we need.

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

It would be better is we had an automatic way to create a report, of even a quick report of the system.

Its easy to use and its a fantastic product.
I works fast and its very secure.

Works ok on my phone allowing me emergency access even when out.

multiple sessions for the same user would be good

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

It's easy to use, it's very reliable, plenty of useful features

Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers.

As a Charity we are always looking to find the best software at reasonable prices. The team at ISL have been fantastic for us compared to another competitor we used for years. The software is quick and easy to use for It techs and users. It is our main tool that is used everyday on the helpdesk. we particularly like the remote shutdown and restart feature and how it automatically reconnects to the same session.

As of yet we haven't come across anything we don't like.

IT is easy to use, it is easy to integrate, it have all solutions what we need

The solution is not widely used and many customers need to be explained how to use it.When using it for the first time, it is necessary to click several times

Very fast and efficient, we have been using it for 10 years and honestly for us it is essential in our daily work to support and maintain our customers. We have not considered the change at any time, it evolves little by little and adapts to the new versions of operating systems without stopping working on the old ones. We would compare it again.

I have found absolutely nothing that could make me consider changing this software for another of the competition, it performs its function amply.

Unattended and on demand support have easy start of sessions or setting up access + other features, all for reasonable price.
Being able to see or even control mobile devices is a great benefit.

Connecting to Macs would be nice to get some notice that the customer needs to set their privacy settings instead of black screen and have a button to to retry viewing screen once the customer allows in their privacy settings (currently can stop screen sharing and start sharing again which usually works or start a new session but could be simplier)

I've been using ISL Light for remote support and it's been a lifesaver. The interface is user-friendly and the connection is super fast. I love that I can access any computer from anywhere and resolve issues quickly.

The pricing is a bit steep for smaller teams, but I guess you get what you pay for. Also, there have been a few instances where the connection gets laggy, but it's not a constant problem.

Its ease of use
Quick remote desktops to multiple clients
Easily deployed to all my clients and end user machines
Filtering of clients on the ISL page
Search feature

Screen quality can be hit and miss but not a major issue
Connection speed can be slow sometimes but i guess thats also attributed to the speed on the clients end

The product is really easy to use and implement and as the time passes by, we didn't have a single issue to report.

Not sure at the moment. Maybe the picture quality in some cases, but it is not that important as long as the work is done.

Lightweight executable, can be used in all platforms.
User management interface very effective.

Some issues in RDP tunnelling on MacOs.
Tricky to set-up on auto-scaling cloud machines (not critical at the moment).
It would be great to be able to ask for help by raising a flag on AlwaysOn (so that at operator side we know which machine raised it).