--- description: Learn more about HotelFriend. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HotelFriend Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/81/hospitality-property-management/software) > [HotelFriend](/software/114687/hotelfriend) # HotelFriend Canonical: https://www.getapp.com.au/software/114687/hotelfriend Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/114687/hotelfriend?page=2) > HotelFriend is an all-in-one operations management solution for hotels and vacation properties, with tools for managing bookings, accounting, housekeeping, departments, services, promotions, and more, including communication features and a mobile app for interacting with guests > > Verdict: Rated **4.5/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HotelFriend Assist in-house sales through features such as a built-in booking portal, mobile concierge for guests, a deal composer for promotions and packs, and more. Manage business marketing within HotelFriend with tools for creating marketing campaigns, sending out email newsletters and targeted ads, building loyalty programs, and managing SEO. Enhance communication with guests through the real-time messaging tool which allows clients to make requests for room service, provide feedback, and make enquiries. Manage reservations all from one place with HotelFriend’s reservations module. Employees can view all upcoming check-ins and check-outs, view availability for rooms, and filter the calendar view by room number, room type, and more. Configure, manage, and automate different hotel departments and services using the department management module. Setup department managers, manage permissions, and allow those assigned to each department to view orders and requests that relate to their role. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 22 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HotelFriend - **Location**: Berlin, Germany - **Founded**: 2016 ## Commercial Context - **Starting Price**: EUR 64.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Core PMS solutions: from approximately €60 per month, ideal for properties that need essential reservation and front-desk management tools. Flex PMS: from around €125 per month, an all-in-one property management system that connects and streamlines operations across all hotel departments. Signature Ecosystem: Tailored to hoteʼs unique needs.Including Custom Development and an on-site visit. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Albania, Algeria, Australia, Austria, Belgium, British Virgin Islands, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary and 27 more ## Features - API - Accounting - Activity Dashboard - Alerts/Notifications - Availability Indicator - Availability Management - Billing & Invoicing - Booking Management - Built-in Accounting - CRM - Calendar Management - Channel Management - Contact Database - Contact Management - Credit Card Processing - Customer Database - Customer History - Customizable Reports - Data Import/Export - Data Synchronization ## Integrations (18 total) - Adobe Commerce - Event Temple - Freshdesk - GitHub - Intercom - Invoiced - Mailchimp - Marketo Sales Connect - MySQL - Netlify - Odoo - PayPal - QuickBooks Money - SALTO KS - Shopify ... and 3 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hospitality Property Management Software](https://www.getapp.com.au/directory/81/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.com.au/directory/81/hospitality-property-management/software) - [Hotel Management Software](https://www.getapp.com.au/directory/592/hotel-management/software) - [Hotel Channel Management Software](https://www.getapp.com.au/directory/1663/hotel-channel-management/software) - [Holiday Rental Management Software](https://www.getapp.com.au/directory/183/vacation-rental/software) - [Billing and Invoicing Software](https://www.getapp.com.au/directory/240/billing-invoicing/software) ## Alternatives 1. [Hostaway](https://www.getapp.com.au/software/106989/hostaway) — 4.8/5 (1524 reviews) 2. [Lodgify](https://www.getapp.com.au/software/91252/lodgify) — 4.5/5 (1282 reviews) 3. [Booqable](https://www.getapp.com.au/software/108821/booqable) — 4.8/5 (1126 reviews) 4. [Cloudbeds](https://www.getapp.com.au/software/107317/cloudbeds) — 4.3/5 (337 reviews) 5. [Eventbrite](https://www.getapp.com.au/software/91490/eventbrite) — 4.6/5 (5748 reviews) ## Reviews ### "A Smooth and Reliable Hotel Management System That Delivers Real Value" — 5.0/5 > **Courtney** | *16 January 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: HotelFriend is very easy to use and well organized, which makes daily hotel operations much smoother. The cloud based access is a big advantage because it allows us to manage reservations, guests, and reports from anywhere. The system brings everything together in one place booking management, billing, front desk operations which saves time and reduces mistakes. Customer support has also been responsive and helpful whenever we needed assistance or clarification. > > **Cons**: There are only minor areas that could be improved. Some advanced features take a bit of time to fully understand at first, especially for new users. However, these are small points and do not affect the overall performance or reliability of the software. > > Overall, HotelFriend has been an excellent solution for managing hotel operation efficiently. It is reliable, user friendly, and well suited for hotels looking for modern PMS that simplifies daily task. The benefit clearly outweigh the mirror limitations, and it has positively impacted our workflow and guest management. ----- ### "Cost-effective, user-friendly, no crashes" — 5.0/5 > **Andrew** | *18 May 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The PMS is easy to use. We learned the interface in a short time and had no problem coaching new staff. The best thing is that the booking engine, channel manager and the system work together perfectly with no crashes. We can actually do our job instead of dealing with errors, which was a common thing with old software.Easy setup and many customization features. Automation of recurring tasks. Good responsive support, they always listen and take your feedback into consideration. > > **Cons**: There were some problems with layout of financial reports but they already fixed this in a new update. > > HotelFriend helps us manage our hotel business without any problems. The system is easy to use, and everything works well together. If we have any problems, the team is always ready to help us fix them. Although there were some minor issues with reports, the HotelFriend team was able to fix them quickly. I would recommend HotelFriend to any one who wants good and affordable system to manage their hotel. ----- ### "Weird Pricing, Suffering from bugs" — 1.0/5 > **Navid** | *5 January 2020* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: We moved from Beds24 to HotelFriend, we are using this software for few months, even-though there has been many issues with the PMS, Channel Manager and Booking Engine, support will help you out, although sometimes we got disappointed. - Well Designed UI - Great Customer Support > > **Cons**: There are just so many issues with the software, the technical team responds so late and won't solve these issues. I will mark the main cons as under: - Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry. - Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it. - Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues. - App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened. - FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying. - Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that. > > We believe that HotelFriend could be a good option, if they make some major changes. The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious. The channel manager integration is so slow, sometimes it takes up to hours to sync the reservations and sometimes it even does not. Would not recommend at all, there are much better options which much cheaper pricing, or pay a bit more and enjoy the lead systems. ----- ### "Keep doing awesome products" — 5.0/5 > **Paul** | *27 September 2023* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: The product is easy to understand, constantly improving with engineer refreshes. Preparing new staff is a breeze thanks to adequate learning materials like recordings and guidelines, and it was quickly introduced in our inn without the requirement for additional equipment buys, requiring only one day to set up. > > **Cons**: We'd see the value in the expansion of variety coded need task checking for our upkeep group. Other than that, we have no worries. > > The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important. The PMS is easy to understand, and the arrangement was both quick and inconvenience free. ----- ### "Invoice Management Optimized for Tax Compliance" — 5.0/5 > **Adrian** | *4 September 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Our hotel, located in Beverly Hills, required a solution to effectively manage invoices and payments in compliance with local tax laws. HotelFriend has proven to be highly proficient in this aspect. It was recommended to me by a colleague who described it as a German software well-versed in local invoicing requirements, and I can confirm that this description is entirely accurate.HotelFriend not only keeps abreast of regulatory changes but also offers a range of customization options for invoices. They adeptly handle VAT rates that align with German specifications, including City Tax. Additionally, their integrations simplify compliance with kassensichv, eliminating the need for additional hardware. We've been utilizing HotelFriend's services for two years, and our experience has been exceptionally satisfying. > > **Cons**: There was a problem where the Booking Engine wouldn't show vouchers unless you selected a date. In any case, HotelFriend got it fixed in the following update. > > The HotelFriend Property Management System (PMS) has proven to be immensely beneficial for our hotel. It has significantly aided us in the efficient management of invoices and taxes, ensuring that we comply with all relevant regulations and requirements. Based on such positive experience, I can wholeheartedly recommend HotelFriend to other businesses seeking a reliable and compliant solution for their property management needs. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/114687/hotelfriend?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/114687/hotelfriend) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data